The Come Back Effect
How Hospitality Can Compel Your Church's Guests to Return
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Narrated by:
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Trevor Thompson
About this listen
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence - stirring worship time, inspiring sermons, a good coffee blend in the foyer - what our guests really want when they come to our churches is to feel welcome, comfortable, and understood.
Written by a church consultant and a hospitality expert, The Come Back Effect reveals to church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, describe how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
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Leadership GOLD
- By Steve Jones on 02-09-24
By: Larry Osborne
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
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The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
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In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
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Rebuilt
- Awakening the Faithful, Reaching the Lost, Making Church Matter
- By: Michael White, Tom Corcoran
- Narrated by: Michael White, Tom Corcoran
- Length: 8 hrs and 9 mins
- Unabridged
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Drawing on the wisdom gleaned from thriving mega-churches and innovative business leaders while anchoring their vision in the Eucharistic center of Catholic faith, Fr. Michael White and lay associate Tom Corcoran present the compelling and inspiring story to how they brought their parish back to life. Rebuilt is a story of stopping everything and changing focus. When their parish reached a breaking point, Fr. Michael White and lay associate Tom Corcoran asked themselves how they could make the Church matter to Catholics.
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Don't Do What's Suggested Unless You Will OWN IT.
- By Julia S on 02-06-18
By: Michael White, and others
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The Most Excellent Way to Lead
- Discover the Heart of Great Leadership
- By: Perry Noble
- Narrated by: Carl Cartee
- Length: 6 hrs and 14 mins
- Unabridged
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Speakers often use the words vision, boldness, and influence to describe the characteristics of effective leaders. In The Most Excellent Way to Lead, Perry Noble makes the case that the heart of great leadership lies elsewhere. Perry, despite being voted least likely to succeed in high school, beat the odds against him. Today, he inspires 3,500 people every weekend to live for something greater than themselves. He credits this achievement to the leadership principles he has learned from the Bible.
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A must read for every leader
- By Meredith on 05-02-16
By: Perry Noble
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It's Not About the Coffee
- Leadership Principles from a Life at Starbucks
- By: Howard Behar
- Narrated by: Malcolm Hillgartner
- Length: 4 hrs and 22 mins
- Unabridged
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Howard Behar is one of three top executives who have helped shape one of the most recognized companies in the world: Starbucks. A widely acclaimed leader, Behar, with his signature energy, smarts, high expectations, and belief in people, has become a symbol of the soul and candor of the Starbucks culture.
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Top Level Leadership
- By ManifestingMango on 07-31-09
By: Howard Behar
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Ditch the Pitch
- By: Steve Yastrow
- Narrated by: Steve Yastrow
- Length: 3 hrs and 41 mins
- Unabridged
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In today's world, customers don't want to hear sales pitches, but many salespeople still rely on them. In this breakthrough audiobook, Steve Yastrow, founder of a successful business strategy consulting firm, asks us to throw out everything we've been taught about pitching to customers. His advice: "Tear up your sales pitch and instead improvise persuasive conversations."
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A bad strawman pitch on why pitching doesn't work
- By Jeff Gibbard on 01-09-21
By: Steve Yastrow
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Stand Up for Your Life
- By: Cheryl Richardson
- Narrated by: Cheryl Richardson
- Length: 1 hr and 11 mins
- Unabridged
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On this inspirational, informative, and highly entertaining program, Cheryl teaches you that there are several steps that will lead you to a life of meaning and purpose. When you take these steps, you'll find that a Divine power opens the exact doors you need to step into the light!
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Really Good!
- By Annette on 05-13-16
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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great listen
- By RB Player on 03-30-18
By: Trevor Throness
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Useful Belief
- Because It's Better Than Positive Thinking
- By: Chris Helder
- Narrated by: Chris Helder
- Length: 1 hr and 36 mins
- Unabridged
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Useful Belief turns the "be positive" industry upside down with a fresh and modern approach to achievement. Sometimes things in life are not positive. Sometimes bad things happen to good people. If you've had a nightmare of a year, the last thing you want to hear is "Be positive!" Instead, you need an actual strategy to dig yourself out and a truly useful guidebook to show you where to go next. This is that guidebook.
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absolute perfection.
- By Anonymous User on 07-28-21
By: Chris Helder
What listeners say about The Come Back Effect
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Jason
- 08-05-24
Everyone that serves should read this!
I great insights, delightful confirmation when what your reading highlights things that come to you instinctually.
before I made it to the last chapter I purchased 10 copies for the team I'm on at church.
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- Mary
- 02-09-19
Must read for church leaders
Jonathan and Jason understand church culture and what it means to positively impact those who visit and volunteer in your body.
This is a must read for anyone who wants to take intentionality and hospitality in your church to the next level.
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3 people found this helpful
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Overall
- Anonymous User
- 10-01-20
must listen
if you lead in a Guest Experience role you should have this book in your library
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1 person found this helpful
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- KatMBM
- 07-23-20
is your standard, God's standard?
from the 1st word to the last, I really felt like I was experiencing how it would be like to serve others at this level. the intentionality and the heart behind every decision is geared towards the guest and sharing the vision and promise of an eternal life.
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2 people found this helpful