What Patients Say, What Doctors Hear
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Narrated by:
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Ann Richardson
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By:
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Danielle Ofri MD
About this listen
How refocusing conversations between doctors and their patients can lead to better health
Despite modern medicine's infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion's share of illnesses. However, what patients say and what doctors hear are often two vastly different things.
Patients, anxious to convey their symptoms, feel an urgency to "make their case" to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and the fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously.
Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn't have to be. Through the powerfully resonant human stories that Ofri is celebrated for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Ofri reveals how better communication can lead to better health for all of us.
©2017 Danielle Ofri (P)2017 Random House AudioListeners also enjoyed...
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Surviving and Thriving with an Invisible Chronic Illness
- How to Stay Sane and Live One Step Ahead of Your Symptoms
- By: Ilana Jacqueline
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Do you live with a chronic, debilitating, yet invisible condition? You may feel isolated, out of step, judged, lonely, or misunderstood - and that's on top of dealing with your actual illness. Take heart. You are not alone, although sometimes it can feel that way. Written by a blogger who suffers from an invisible chronic illness, Surviving and Thriving with an Invisible Chronic Illness offers peer-to-peer support to help you stay sane, be your own advocate, and get back to living your life. This compelling guide is written for anyone suffering with an illness no one can see.
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Great Reference Guide!
- By Heather D on 03-21-18
By: Ilana Jacqueline
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Peace, Love & Healing
- Bodymind Communication & the Path to Self-Healing: An Exploration
- By: Bernie S. Siegel
- Narrated by: Bernie S. Siegel
- Length: 2 hrs and 56 mins
- Unabridged
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A classic of patient empowerment, Peace, Love & Healing offered the revolutionary message that we have an innate ability to heal ourselves. Now proven by numerous scientific studies, the connection between our minds and our bodies has been increasingly accepted as fact throughout the mainstream medical community. In a new introduction, Dr. Bernie Siegel highlights current research on the relationships among consciousness, psychosocial factors, attitude, and immune function.
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horrible horrible
- By Honestly on 02-09-15
By: Bernie S. Siegel
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Counterclockwise
- Mindful Health and the Power of Possibility
- By: Ellen J. Langer
- Narrated by: Sandra Burr
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- Unabridged
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If we could turn back the clock psychologically, could we also turn it back physically? For more than 30 years, award-winning social psychologist Ellen Langer has studied this provocative question, and now has a conclusive answer: opening our minds to what's possible, instead of clinging to accepted notions about what's not, can lead to better health at any age.
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Surprisingly disappointing
- By Stephen on 06-23-09
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Unaccountable
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Dr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's best-selling The Checklist Manifesto. As a busy surgeon who has worked in many of the best hospitals in the nation, he can testify to the amazing power of modern medicine to cure. But he's also been a witness to a medical culture that routinely leaves surgical sponges inside patients, amputates the wrong limbs, and overdoses children because of sloppy handwriting. Over the last 10 years, neither error rates nor costs have come down, despite scientific progress.
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Everyone should read this book.
- By Julie on 06-11-16
By: Marty Makary
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Falling into the Fire
- A Psychiatrist's Encounters with the Mind in Crisis
- By: Christine Montross
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Falling into the Fire is psychiatrist Christine Montross's thoughtful investigation of the gripping patient encounters that have challenged and deepened her practice. Beautifully written, deeply felt, Falling into the Fire brings us inside the doctor’s mind, illuminating the grave human costs of mental illness as well as the challenges of diagnosis and treatment. At once rigorous and meditative, Falling into the Fire is an intimate portrait of psychiatry, allowing the reader to witness the humanity of the practice and the enduring mysteries of the mind.
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Buy this book! and READ it
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Confessions of a GP
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Benjamin Daniels is angry. He is frustrated, confused, baffled and, quite frequently, very funny. He is also a GP. These are his confessions.A woman troubled by pornographic dreams about Tom Jones. An 80-year-old man who can't remember why he's come to see the doctor.
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Very enjoyable
- By PCF on 05-27-17
By: Benjamin Daniels
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Changing the Way We Die
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- By: Sheila Himmel, Fran Smith
- Narrated by: Coleen Marlo
- Length: 6 hrs and 49 mins
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There’s a quiet revolution happening in the way we die. More than 1.5 million Americans a year die in hospice care - nearly 44 percent of all deaths - and a vast industry has sprung up to meet the growing demand. Once viewed as a New Age indulgence, hospice is now a $14 billion business and one of the most successful segments in health care. Changing the Way We Die, by award-winning journalists Fran Smith and Sheila Himmel, is the first book to take a broad, penetrating look at the hospice landscape.
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Sadly, not very engaging.
- By Debra S. Long on 06-16-18
By: Sheila Himmel, and others
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Less Medicine, More Health
- 7 Assumptions That Drive Too Much Medical Care
- By: H. Gilbert Welch
- Narrated by: L. J. Ganser
- Length: 8 hrs and 18 mins
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The author of the highly acclaimed Overdiagnosed describes seven widespread assumptions that encourage excessive, often ineffective, and sometimes harmful medical care. You might think the biggest problem in medical care is that it costs too much. Or that health insurance is too expensive, too uneven, too complicated - and gives you too many forms to fill out. But the central problem is that too much medical care has too little value.
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The truth will set you free
- By Rene B Milner on 04-01-16
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In Pain
- A Bioethicist’s Personal Struggle with Opioids
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- Length: 8 hrs and 56 mins
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A bioethicist’s eloquent and riveting memoir of opioid dependence and withdrawal - a harrowing personal reckoning and clarion call for change not only for government but medicine itself, revealing the lack of crucial resources and structures to handle this insidious nationwide epidemic.
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An essential read in a time of crisis
- By Kelly Heuer on 06-25-19
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Your Heart, My Hands
- An Immigrant's Remarkable Journey to Become One of America's Preeminent Cardiac Surgeons
- By: Arun K. Singh MD, John Hanc - contributor, Delos Cosgrove MD - foreword
- Narrated by: Shridhar Solanki
- Length: 8 hrs and 39 mins
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Leaving a life marked by crippling setbacks and his father's doubt, in 1967 a 20-something doctor from India arrived in America with only five dollars and the desire to claim his American dream. Faced with an entirely new culture, racism, and the lasting effects of disabling childhood injuries, through hard work and perseverance he overcame all odds. Now having performed over 15,000 open-heart surgeries, more than nearly every surgeon in history, Dr. Singh reflects on his most memorable patients and his incredible personal life.
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Remarkable!
- By Stacey on 12-01-22
By: Arun K. Singh MD, and others
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What listeners say about What Patients Say, What Doctors Hear
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Amazon Customer
- 04-01-22
So relevant -perfect for medical students
I chew through a fair few audiobooks and it’s rare that I take the time to write a review, let alone give 5 stars in all categories, but this book deserves it.
Every chapter was so relevant to what we’re learning in medical school today and I would recommend it to anyone student or qualified in the healthcare profession because it highlights the importance of communication which is essential to all. It’s also a great read from a patient perspective about how to get the most out of your medical encounters and help you be on the same page with your treating team. I look forward to reading (or rather listening to) Ofri’s other books.
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- kiwinichole
- 06-27-18
great book that gets you thinking
this book helped me to think about pt doctor relationships and the smallest details making a difference. she is a great writer and keeps you engaged and learning. I finished this book in no time
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- Keo
- 04-30-22
Required reading for all Drs
This was an excellent book. So insightful ,relatable. shines the spotlight on good communication as a skill we should enjoy to enhance Dr-patient relationships
Have found it very helpful and will certainly use some of her tips to improve my own relationships with my patients! All Drs should read this book
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- RazzyJazz
- 03-14-17
Enjoyable and informative for both doctors and patients
I liked hearing what it's like from a doctor's point of view, and sometimes surprised at what a doctor may not know about good communication skills. There were also some good pointers for patients. The narrator is excellent. I could listen to her all day.
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- Yarngirl52
- 06-03-21
Communication is Medicine at the Core
I appreciate the time, research, and the willingness to improve her own communication so much. I must review the book to see what I must do to improve mine.
Dr. Ofri hit a sore spot in the chapter on bias. I don't doubt that I have implicit bias when meeting people different from me. However, I thought she used "equality" and "inequity" synonymously. They are not synonyms. Equality is how we treat others: ideally the same.
Equity, however, is about outcomes. Outcomes cannot be guaranteed because we don't live in a perfect world. People who smoke often can't have the same health outcome as those who don't.
In the long run, mixing up these words can have far reaching consequences. But in the context of this book, it is just a blip.
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- Stephen
- 10-24-17
Easy listening
Enjoyed this one, even if cases sounded likely mainly dealing with dear medicine, the more expensive end, the wealthier clientele, the same principles would relate to any medical encounter more or less I guess.
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- MemorizingPharmacology
- 02-12-17
Important Book for Patient Engagement
What did you love best about What Patients Say, What Doctors Hear?
I found it because we share the same narrator for my book How to Pronounce Drug Names: A Visual Approach to Preventing Medication Errors. The author clearly articulates the problem that communication between patients and their doctors often falls short of ideal. Rather than a dry technical volume, she uses narrative to make her points clear.
Who was your favorite character and why?
While favorite character falls more on works of fiction, this experience between the author and the Tylenol #5 patient was a memorable one.
Which character – as performed by Ann M. Richardson – was your favorite?
Again, there's no real character performances, as much as she had a lucid and engaging reading of a nine hour book. It's an easy listen with the warmth and concern one would hope for in their physician.
Was there a moment in the book that particularly moved you?
The moment I realized the doctor's efforts to help the diabetic patient actually pushed her away was both disheartening and illuminating.
Any additional comments?
It's worth a listen, but if you're a busy health professional trying to squeeze this book in, I wouldn't start with chapter 1, start with Chapter 16, then Chapter 4, then Chapter 1 and move forward. It will feel more like an academic article's formatting in that way of abstract, introduction, methods, results, etc.
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1 person found this helpful
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- Yak N.
- 05-07-24
Storytelling
Good balance between research facts, personal stories, and patient centered lessons. We takeaway as the the reader the crippling power of listening.
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- Dennis Adler
- 09-15-17
Newbie review follows. Be ware
Long & prose-like. Author wrote it to teach herself the subject. Wish all doctors would read it. Current health care system makes the door / patient communication difficult. I have no reference for this book, so I gave it 3 stars. Good narration.
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- Duncan Honeycutt
- 10-22-22
Good content, dodgy writing
The patient stories from Dr. Ofri's practice were valuable and relevant, and the inclusion of research relevant to communication techniques was interesting and left me wanting to apply it.
Overall, though, I had a very hard time finishing this book. For a book written intentionally on the topic of good communication, I felt it was very over-written. There were far too many overgeneralizations, cliché analogies, and pretentious adjectives for my taste. At times, I was literally cringing because of the excessive wordiness and try-hard vocabulary. These issues were so pervasive that I feel like this must also be seen as a failure on the editors part.
If you want to argue that doctors confuse patients with obscure jargon, why would you write a book with so many excessively fancy words?
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