Zingerman's Guide to Giving Great Service
Treating Your Customers Life Royalty
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Narrated by:
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Ari Weinzweig
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By:
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Ari Weinzweig
About this listen
Because the way Zingerman's teaches services is different, better, and more successful than the way others do it.
Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.
Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.
Discover:
Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.
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- Unabridged
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This classic expose of the Fed has become one of the best-selling books in its category of all time. Where does money come from? Where does it go? Who makes it? The money magician's secrets are unveiled. Here is a close look at their mirrors and smoke machines, the pulleys, cogs, and wheels that create the grand illusion called money. A boring subject? Just wait. You'll be hooked in five minutes. It reads like a detective story - which it really is, but it's all true.
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Lost confidence in author
- By Amazon Customer on 07-11-20
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Plan Your Year Like a Millionaire
- By: Rachel Rodgers
- Narrated by: Rachel Rodgers
- Length: 2 hrs
- Original Recording
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Plan Like a Millionaire is part of a riveting three-part series, and it's all about elevating your game and setting goals like a seven-figure earner. In this wealth-inspiring listening journey, Rachel reveals the secrets of how to set goals, manage time wisely, build essential support systems, break free from financial constraints, and make savvy money decisions.
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Feel Good Book, only
- By Maggie on 01-06-24
By: Rachel Rodgers
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Worthy
- How to Believe You Are Enough and Transform Your Life
- By: Jamie Kern Lima
- Narrated by: Jamie Kern Lima
- Length: 11 hrs and 26 mins
- Unabridged
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Author Jamie Kern Lima's first, instant New York Times bestselling book Believe It, captured her journey of going from Denny's waitress to billion-dollar entrepreneur by learning to believe in herself. And now her second, much-anticipated, upcoming book Worthy, is the playbook for how YOU can believe in YOU! If you've ever struggled with self-doubt, felt like you don't have what it takes...or that who you truly are isn't enough, even if you're really good at hiding it from the world, WORTHY is for you.
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💫 We're so WORTHY! 🦋 Listen - Read - Share 🔆
- By Diana Yin on 02-22-24
By: Jamie Kern Lima
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How to Day Trade for a Living
- A Beginner's Guide to Trading Tools and Tactics, Money Management, Discipline and Trading Psychology
- By: Andrew Aziz
- Narrated by: Kevin Foley
- Length: 6 hrs and 56 mins
- Unabridged
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Very few careers can offer you the freedom, flexibility, and income that day trading does. As a day trader, you can live and work anywhere in the world. You can decide when to work and when not to work. You only answer to yourself. That is the life of the successful day trader. Many people aspire to it, but very few succeed. In the audiobook, I describe the fundamentals of day trading, explain how day trading is different from other styles of trading and investment, and elaborate on important trading strategies that many traders use every day.
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Its a sales pitch
- By Xavier Foley on 02-08-18
By: Andrew Aziz
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F--k Your Feelings: Master Your Mind, Accomplish Anything and Become a More Significant Human
- By: Ryan Munsey
- Narrated by: Ryan Munsey
- Length: 9 hrs and 15 mins
- Unabridged
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95 percent of decisions are based on feelings. Not logic. Not rational thought. Feelings. Can you feel the pull of emotions, hunger, guilt, pain, jealously, depression, and everything else weighing on every decision that you make? Business owners, entrepreneurs, regular people looking to get in shape, anyone with a goal that isn't terrified of tough love - you need to listen to F--k Your Feelings - as soon as possible! In this audiobook you'll learn how to use personal mind control techniques to control the way your brain is wired and much more.
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Science heavy for those of us who want the why
- By Beth T. Irwin on 10-29-18
By: Ryan Munsey
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The Ideal Team Player
- How to Recognize and Cultivate the Three Essential Virtues: A Leadership Fable
- By: Patrick M. Lencioni
- Narrated by: Stephen Hoye
- Length: 5 hrs and 3 mins
- Unabridged
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In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle's company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players.
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Lot of talk about a simple concept
- By Andrea on 09-05-16
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Tools of Titans
- The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers
- By: Tim Ferriss
- Narrated by: Ray Porter, Kaleo Griffith, Tim Ferriss, and others
- Length: 22 hrs and 41 mins
- Unabridged
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The latest groundbreaking tome from Tim Ferriss, the number-one New York Times best-selling author of The 4-Hour Workweek. For the last two years, I've interviewed more than 200 world-class performers for my podcast, The Tim Ferriss Show. The guests range from super celebs (Jamie Foxx, Arnold Schwarzenegger, etc.) and athletes (icons of powerlifting, gymnastics, surfing, etc.) to legendary Special Operations commanders and black-market biochemists. For most of my guests, it’s the first time they’ve agreed to a two-to-three-hour interview.
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If I could sum it up: too much of a good thing
- By Brian Sachetta on 06-08-20
By: Tim Ferriss
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Los secretos de la mente millonaria (Narración en Castellano) [Secrets of the Millionaire Mind]
- Domina el juego de la riqueza [Mastering the Inner Game of Wealth]
- By: T. Harv Eker
- Narrated by: Ivan Villanueva
- Length: 2 hrs and 17 mins
- Unabridged
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El autor estaba en bancarrota, en solo dos años y medio se convirtió en millonario y construyó una de las más grandes firmas de consultoría para el éxito. Con sus enseñanzas ha tocado la vida de millones de personas. Este audiolibro te enseña a observar como piensas. Es un reto a tus ideas que te limitan, a los razonamientos que no te apoyan y a tus acciones con respecto al dinero.
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El libro está bien, pero ES VERSION RESUMIDA
- By alexnvlp on 08-24-23
By: T. Harv Eker
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The Personal MBA: Master the Art of Business
- By: Josh Kaufman
- Narrated by: Josh Kaufman
- Length: 15 hrs and 25 mins
- Unabridged
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Josh Kaufman founded PersonalMBA.com as an alternative to the business school boondoggle. His blog has introduced hundreds of thousands of readers to the best business books and most powerful business concepts of all time. Now, he shares the essentials of entrepreneurship, marketing, sales, negotiation, operations, productivity, systems design, and much more, in one comprehensive volume. The Personal MBA distills the most valuable business lessons into simple, memorable mental models that can be applied to real-world challenges.
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Not an MBA, But A Damn Decent Experience.
- By Cori on 01-20-13
By: Josh Kaufman
What listeners say about Zingerman's Guide to Giving Great Service
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Regina Frederick
- 11-17-15
Great Philosophy and Entertaining Listen
If you could sum up Zingerman's Guide to Giving Great Service in three words, what would they be?
Simple Tasty Advice
What other book might you compare Zingerman's Guide to Giving Great Service to and why?
Legendary Service because they both thoroughly explain how simple and yet how difficult it is to implement good service company wide.
Any additional comments?
I want to talk to Ari
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- T. Mcleod
- 10-19-18
great book
I love this book. I love the heartfelt authentic way that Zingerman's conducts business. This book is a great reminder of a great way running your business and going through life
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- Jeremy E Biernat, the Tall Trainer
- 10-28-18
Thank you Ari for the inspiration and practical advice
Thank you Ari. This has definitely inspired me to serve my customers better. I love the lists, steps, and practical advice. I even like your calm tone of voice! I’ve never been to Zingerman’s but I’ll be there in three weeks. With a crew of personal training business owners. My mouth is already watering! Thank you for writing this book. As a one location business in a small town I am fired up!
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1 person found this helpful
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- Keep Calm and Prime
- 03-09-20
BEST book on restaurant service
I’ve now listened to and read dozens and dozens on restaurant guest service. This is by far the best. The rest of the Zingerman’s series are great too. Not just his story, actually very little about his story and the rest is real, usable, step by step information. Do not miss this one.
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- Katy
- 04-25-21
Great front line approach with simple explanation
Ari is very efficient at getting his points across in an easy to swallow and easy to remember way.
I found the book to be very helpful, and I feel a bit more confident in how to provide customer service without damaging my integrity and providing what has been promised.
Thank you!
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- Maria M.
- 08-31-21
Inspiring and informative
This book is a great introduction to operating a service business. It is a well written set of practical methods on how to build a company that values people, quality products AND profit. This audio book is packed full of wisdom, humor, humility and humanity - I especially love that it is read by the author!
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- Amazon Customer
- 11-07-16
Required Reading
This book is required reading in our company. Short, simple and to the point on the power of exceptional customer service, not just in impressing customers but, perhaps more importantly, in creating an environment that fosters great company culture.
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Overall
- Howard
- 01-17-10
Worthwhile
I thought this was useful. It's nice to see how a small business overcame the odds and made a difference. Ari doesn't doesn't brag about how he's the equivelent of the second coming like so many other business books. He readily admits that Zingerman's doesn't meet all the ideals they aspire to reach, but you can hear the sincere desire to contiously strive to be the best he and his team can be. I was also surprized to learn just how he was able to grow a tiny deli into a whoel series of related food businesses with 500+ employees and $30M in sales - all while staying in Ann Arbor, MI.
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- Amazon Customer
- 05-25-24
Excellent 5 Stars!!
Customer Service principles and the development of systems for your customer service that can be used in any business, not just the food business. I have never been to this business but look forward to going. It’s refreshing to learn about how they do business and their continual striving for perfection. Great Book
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- Dorie Clark
- 07-07-12
Way boring
This might be of interest if you're a restauranteur looking for minor details about their staffing structure and the like. But for any general reader or Zingerman's fan, it's exceptionally boring - like a self-congratulatory press release.
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3 people found this helpful