Above the Line
How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results
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Narrated by:
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Glen McCready
About this listen
Position your organisation's culture to attain new heights.
Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organization's culture to engage staff, increase customer satisfaction, and streamline business performance.
A groundbreaking work, this book reveals what it takes to achieve optimum results from your organizational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money.
Step by step, author Michael Henderson, a.k.a The Corporate Anthropologist, illustrates how to create a culture in which employees and leaders delight those outside the company - customers, shareholders, employees' families, suppliers, and the board of directors - and anyone else who may benefit from an association with the organization. The book's proven models have been tried and tested with a broad range of of high-profile international companies.
Henderson has more than 30 years' experience and a proven track record of working and consulting with organizations to enhance their workplace cultures. He reveals how to create an organizational culture that achieves desired results by putting the cultural transformation process in the hands of the people directly effected. Henderson expertly smashes some of the established and costly myths about culture and how to work with culture.
Above the Line is an important resource for leaders, managers, and supervisors at all levels and across industries.
©2014 Michael Henderson (P)2014 Audible StudiosListeners also enjoyed...
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Story
Business today is global - and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With cultural intelligence, or CQ, you can lead effectively in any context.
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good 101, but not more
- By V. Taras on 04-21-16
By: David Livermore
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The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Unabridged
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Overall
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Performance
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Story
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
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Good breadth, shallow depth
- By aochoa19 on 02-09-21
By: Karen Martin
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The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Unabridged
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Overall
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Performance
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Story
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
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Brand propaganda
- By MR A G ADELAAR on 05-22-15
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Coaching for Performance, 5th Edition
- The Principles and Practice of Coaching and Leadership
- By: Sir John Whitmore, John McFarlane - foreword
- Narrated by: Richard Lyddon
- Length: 8 hrs and 5 mins
- Unabridged
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Overall
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Performance
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Story
Written by Sir John Whitmore, the pioneer of coaching, and Performance Consultants, the global market leaders in performance coaching, this extensively revised and extended edition will revolutionize the traditional approach to organizational culture. Brand-new practical exercises, corporate examples, and coaching dialogues strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment, ensuring this landmark new edition will remain at the forefront of professional coaching and leadership development.
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Excellent concept
- By copious on 03-27-21
By: Sir John Whitmore, and others