Be Amazing or Go Home
Seven Customer Service Habits That Create Confidence with Everyone
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Narrated by:
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Timothy Andrés Pabon
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By:
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Shep Hyken
About this listen
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own.
In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:
- Showing up ready to amazing
- Being proactive
- Craving feedback
- Taking responsibility
- Embracing authenticity
- Focusing on excellence
- Turning misery into magic
Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
©2017 Shep Hyken (P)2018 Brilliance Publishing, Inc., all rights reserved.Listeners also enjoyed...
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To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
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Interesting Theories in Management
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It's Not About the Coffee
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- Length: 4 hrs and 22 mins
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Howard Behar is one of three top executives who have helped shape one of the most recognized companies in the world: Starbucks. A widely acclaimed leader, Behar, with his signature energy, smarts, high expectations, and belief in people, has become a symbol of the soul and candor of the Starbucks culture.
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Top Level Leadership
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The Relationship Economy
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In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
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Reinforces core values
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Hug Your People
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In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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good book.
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The Little Big Things
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"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."
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Really hard to listen
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The 25 Most Common Sales Mistakes and How to Avoid Them
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Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
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Distilled value.
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The Orange Revolution
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Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
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Good Business Book on Teams
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In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
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Quick listen
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Start with No
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For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions.
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Thanks Chris Voss!
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The Customer Service Revolution
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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Phenomenal practical guidance to taking care of our customers!
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First, Break All the Rules
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They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
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Content is dated
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What listeners say about Be Amazing or Go Home
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Sarah Trawick
- 10-30-20
Applicable anywhere in life
Great book that not only applies to the work place but your personal life as well.
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- Alan Berg
- 05-28-19
Another great book by Shep
This is the third book by Shep Hyken that I've read and I've loved them all. Shep writes in a clear, conversational tone and the narrator is very good. This book should be required reading to any of your team that deals with the public... actually to everyone, as we deal with each other internally as well.
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- Rick C. Spaeth
- 04-14-20
Common sense stuff
This is a very good read and I will bring it to my team. In this strange time the message will help you to understand people better. I will take this to my team as we are all e-mail support for a major software company.
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- Matteo Trisolini
- 09-17-18
Great resource for tips
Although this book didn’t add much to what I already knew I found it so inspiring that I bought a copy for my Team. Worth the money
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- Anonymous User
- 02-11-21
The Bakers' "Half-Dozen" Rules for Business ;)
Everything about this book is motivational, energizing, and valid, albeit absolutely obvious advice. The reader really swings it like a car salesman too, really sells the narrative of this guy's pitch like he's getting paid extra to. Honestly, this is not something someone who is struggling with work is going to read and be like "Ah! Golly gee, I just had to be amazing!? Well shucks, gee willikers I can't believe it was that easy."
No, this book is a way for management to sling a book down to get people pumped as it amped them because to be in management you have to be reading a book about yourself here. I can't imagine anything feels better than this if it's about you. I know, because it is about me. That self-satisfaction of a book telling me the good job was about the only reason I gave this a full performance rating,
Timmothy, nice work.
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- Joanne
- 01-16-20
Decent book but not groundbreaking
For most, well at least for me, I didn’t feel as though any of the concepts in the book were new to how I operate in the workplace. A good read for maybe a younger audience, freshly entering the workforce.
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- RENATA LAIR
- 05-30-23
Basic common sense!
This book is pretty basic common sense customer and relationship standards. Would be great to use to train younger employees or to start your brand off to have everyone on the same page.
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