Dealing with Difficult People
HBR Emotional Intelligence Series
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Buy for $7.73
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Mike Lenz
-
Eleanor McCormick
About this listen
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
©2018 Harvard Business School Publishing Corporation (P)2022 Ascent AudioListeners also enjoyed...
-
Resilience
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
-
Getting Along
- How to Work with Anyone (Even Difficult People)
- By: Amy Gallo
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
-
-
Getting Along
- By Anonymous User on 02-09-24
By: Amy Gallo
-
Power & Impact: Emotional Intelligence
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Randye Kaye, Jonathan Yen
- Length: 1 hr and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book explains how wielding power affects your emotions and decision making and helps you avoid the traps that lead to negative consequences. With the latest psychological research and practical advice from leading experts, you'll learn how to use soft power to persuade others, fix unhealthy power dynamics in your team, use compassion to connect better with others, and remain ethical in your choices and actions.
-
-
Awful
- By Customer 9506 on 01-22-24
-
HBR's 10 Must Reads on High Performance
- With Bonus Article "The Right Way to Form New Habits”. An Interview with James Clear
- By: Harvard Business Review
- Narrated by: Carolyn Jania, William Sarris
- Length: 6 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you listen to nothing else on performing at your highest level, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you focus on what matters, manage your energy and attention, and achieve remarkable results. This book will inspire you to improve on your weaknesses, not just your strengths; rise above the pack; take care of your physical health for sustained mental performance; understand what motivates you; use short-term goals to achieve long-term aspirations; and inspire others.
-
-
Great Listen
- By QK on 06-16-24
-
Giving Effective Feedback
- HBR 20-Minute Manager Series
- By: Harvard Business Review
- Narrated by: James Edward Thomas
- Length: 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
-
-
Examples of feedback styles.
- By picky79 on 01-24-24
-
HBR's 10 Must Reads 2023
- The Definitive Management Ideas of the Year from Harvard Business Review (With Bonus Article "Persuading the Unpersuadable" by Adam Grant)
- By: Harvard Business Review
- Narrated by: Mike Lenz, Rachel Perry
- Length: 6 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.
-
-
applied leadership skills
- By Denzil on 02-07-24
-
Resilience
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
-
Getting Along
- How to Work with Anyone (Even Difficult People)
- By: Amy Gallo
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
-
-
Getting Along
- By Anonymous User on 02-09-24
By: Amy Gallo
-
Power & Impact: Emotional Intelligence
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Randye Kaye, Jonathan Yen
- Length: 1 hr and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book explains how wielding power affects your emotions and decision making and helps you avoid the traps that lead to negative consequences. With the latest psychological research and practical advice from leading experts, you'll learn how to use soft power to persuade others, fix unhealthy power dynamics in your team, use compassion to connect better with others, and remain ethical in your choices and actions.
-
-
Awful
- By Customer 9506 on 01-22-24
-
HBR's 10 Must Reads on High Performance
- With Bonus Article "The Right Way to Form New Habits”. An Interview with James Clear
- By: Harvard Business Review
- Narrated by: Carolyn Jania, William Sarris
- Length: 6 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you listen to nothing else on performing at your highest level, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you focus on what matters, manage your energy and attention, and achieve remarkable results. This book will inspire you to improve on your weaknesses, not just your strengths; rise above the pack; take care of your physical health for sustained mental performance; understand what motivates you; use short-term goals to achieve long-term aspirations; and inspire others.
-
-
Great Listen
- By QK on 06-16-24
-
Giving Effective Feedback
- HBR 20-Minute Manager Series
- By: Harvard Business Review
- Narrated by: James Edward Thomas
- Length: 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
-
-
Examples of feedback styles.
- By picky79 on 01-24-24
-
HBR's 10 Must Reads 2023
- The Definitive Management Ideas of the Year from Harvard Business Review (With Bonus Article "Persuading the Unpersuadable" by Adam Grant)
- By: Harvard Business Review
- Narrated by: Mike Lenz, Rachel Perry
- Length: 6 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.
-
-
applied leadership skills
- By Denzil on 02-07-24
-
HBR's 10 Must Reads on Managing Yourself (With Bonus Article "How Will You Measure Your Life?" by Clayton M. Christensen)
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Peter F. Drucker, Clayton M. Christensen, and others
- Narrated by: Chris Kayser
- Length: 7 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
HBR's 10 Must Reads on Managing Yourself will inspire you to: stay engaged throughout your fifty-plus-year work life; tap into your deepest values; solicit candid feedback; replenish physical and mental energy; balance work, home, community, and self; spread positive energy throughout your organization; rebound from tough times; decrease distractibility and frenzy; and delegate and develop employees' initiative.
-
-
Easy read, but material is shallow
- By Amazon Customer on 09-22-24
By: Harvard Business Review, and others
-
The Harvard Business Review Leader's Handbook: Make an Impact, Inspire Your Organization, and Get to the Next Level
- HBR Handbooks Series
- By: Ron Ashkenas, Brook Manville
- Narrated by: Daniel Henning
- Length: 8 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
The critical leadership practices - the ones that will allow a leader to make the biggest impact over time - are well established. They're about how you create a vision and inspire others to follow it. In this comprehensive handbook, strategy and change experts Ron Ashkenas and Brook Manville distill proven ideas and frameworks about leadership from Harvard Business Review, interviews with senior executives, and their own experience in the field - all to help rising leaders stand out and have a big impact.
-
-
The specific case studies and how they applied to the leadership principles.
- By Amazon Customer on 09-01-24
By: Ron Ashkenas, and others
-
HBR Guide to Getting the Right Work Done
- HBR Guide Series
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 3 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
-
-
So helpful
- By Kathryn Smith on 03-26-24
-
Cybersecurity
- The Insights You Need from Harvard Business Review
- By: Harvard Business Review, Alex Blau, Andrew Burt, and others
- Narrated by: Jonathan Todd Ross
- Length: 2 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
No data is completely safe. Cyberattacks on companies and individuals are on the rise and growing not only in number but also in ferocity. And while you may think your company has taken all the precautionary steps to prevent an attack, no individual, company, or country is safe. Cybersecurity can no longer be left exclusively to IT specialists. Improving and increasing data security practices and identifying suspicious activity is everyone's responsibility, from the boardroom to the break room.
By: Harvard Business Review, and others
-
The Harvard Business Review Entrepreneur's Handbook
- Everything You Need to Launch and Grow Your New Business
- By: Harvard Business Review
- Narrated by: William Sarris
- Length: 7 hrs and 30 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're imagining your new business to be the next big thing in Silicon Valley, a pivotal B2B provider, or an anchor in your local community, the Harvard Business Review Entrepreneur's Handbook is your essential resource for getting your company off the ground. Starting an independent new business is rife with both opportunity and risk. And as an entrepreneur, you're the one in charge: Your actions can make or break your business. You need to know the tried-and-true fundamentals - from writing a business plan to getting your first loan.
-
-
Business 101 as Told By a Robot
- By Amazon Customer on 09-01-22
-
HBR at 100
- The Most Influential and Innovative Articles from Harvard Business Review's First Century
- By: Harvard Business Review
- Narrated by: Carolyn Jania, Jonathan Yen
- Length: 17 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
Harvard Business Review is the foremost destination for smart management thinking. Now, at its 100th anniversary, this commemorative volume brings together the most influential ideas since its inception. With thought leaders including Michael E. Porter, W. Chan Kim and Renée Mauborgne, Rosabeth Moss Kanter, Peter Drucker, and Clayton M. Christensen, this book puts HBR's greatest concepts at your fingertips. You'll learn how these groundbreaking ideas continue to be relevant in today's business context—and what to keep in mind as you prepare for the future.
-
-
Unbelievable !! Fantastic!!
- By BARRY on 12-12-23
-
HBR's 10 Must Reads on Leadership (With Featured Article "What Makes an Effective Executive," by Peter F. Drucker)
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Peter F. Drucker, Daniel Goleman, and others
- Narrated by: Dan Triandiflou
- Length: 6 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
We've combed through hundreds of Harvard Business Review articles on leadership and selected the most important ones to help you maximize your own and your organization's performance. HBR's 10 Must Reads On Leadership will inspire you to: motivate others to excel, build your team's self-confidence in others, provoke positive change, set direction, encourage smart risk-taking, manage with tough empathy, credit others for your success, increase self-awareness, and draw strength from adversity.
-
-
valuable insights on leadership. would recommend this book.
- By Sydney on 10-27-24
By: Harvard Business Review, and others
-
Difficult Conversations
- Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 1 hr and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative.
-
-
I love it, will hear again! gives you structure!
- By HonestBuyer on 03-13-24
-
HBR Handbooks Series: Harvard Business Review Project Management Handbook
- How to Launch, Lead, and Sponsor Successful Projects
- By: Antonio Nieto-Rodriguez
- Narrated by: Christopher Douyard
- Length: 9 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
We're now living in the project economy. As the number of projects initiated in both the public and private sectors skyrockets, project management skills have become essential for all leaders and managers. But despite this project boom, the failure rate remains extremely high. Why? Leaders have too many projects and too little visibility into them, and they lack the project implementation competencies necessary to deliver their projects successfully.
-
-
Great resource for people learning
- By Scott Busiek on 02-27-23
-
Crucial Conversations (Third Edition)
- Tools for Talking When Stakes Are High
- By: Joseph Grenny, Kerry Patterson, Ron McMillan, and others
- Narrated by: Emily Gregory, Joseph Grenny
- Length: 7 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
-
-
Great info; needs a cast, PDF and a website update
- By Kali on 04-25-22
By: Joseph Grenny, and others
-
Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
-
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
-
How Women Rise
- By: Sally Helgesen, Marshall Goldsmith
- Narrated by: Sally Helgesen, Marshall Goldsmith, Suzanne Toren
- Length: 7 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
Leadership expert Sally Helgesen and best-selling leadership coach Marshall Goldsmith have trained thousands of high achievers - men and women - to reach even greater heights. Again and again, they see that women face specific and different road blocks from men as they advance in the workplace. In fact, the very habits that helped women early in their careers can hinder them as they move up. Simply put, what got you here won't get you there...and you might not even realize your blind spots until it's too late.
-
-
Helpful and smart but terrible reader
- By SGSCL on 11-17-18
By: Sally Helgesen, and others
Related to this topic
-
Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- By: Anthony Mersino PMP
- Narrated by: Ramon De Ocampo
- Length: 8 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
-
-
Fantastic Book!
- By Anonymous User on 04-09-21
-
What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
-
Deaply helpful
- By Dominique on 04-28-15
-
Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- By: Marie G. McIntyre PhD
- Narrated by: Margaret Strom
- Length: 9 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
-
-
Amateur.
- By Christie on 08-11-18
-
The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- By: Kathleen Kelley Reardon
- Narrated by: Ruth Ann Phimister
- Length: 8 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
-
-
This book EXCELLENT!!!
- By Amazon Customer on 01-26-24
-
Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
-
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
-
The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- By: Kristi Hedges
- Narrated by: Karen Saltus
- Length: 7 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
-
-
Useful Information, Robotic Presentation
- By Jennifer L. Sullivan on 04-22-15
By: Kristi Hedges
-
Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- By: Anthony Mersino PMP
- Narrated by: Ramon De Ocampo
- Length: 8 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
-
-
Fantastic Book!
- By Anonymous User on 04-09-21
-
What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
-
Deaply helpful
- By Dominique on 04-28-15
-
Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- By: Marie G. McIntyre PhD
- Narrated by: Margaret Strom
- Length: 9 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
-
-
Amateur.
- By Christie on 08-11-18
-
The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- By: Kathleen Kelley Reardon
- Narrated by: Ruth Ann Phimister
- Length: 8 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
-
-
This book EXCELLENT!!!
- By Amazon Customer on 01-26-24
-
Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
-
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
-
The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- By: Kristi Hedges
- Narrated by: Karen Saltus
- Length: 7 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
-
-
Useful Information, Robotic Presentation
- By Jennifer L. Sullivan on 04-22-15
By: Kristi Hedges
-
The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- By: Fran Hauser, Jodi Lipper
- Narrated by: Fran Hauser
- Length: 5 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
-
-
meeeh
- By Cindy blunt on 12-04-18
By: Fran Hauser, and others
-
The Art of Connection
- 7 Relationship-Building Skills Every Leader Needs Now
- By: Michael J. Gelb
- Narrated by: Tom Parks
- Length: 7 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
-
-
Packed with powerful principles.
- By Jade/Clinton Phillips on 01-27-18
By: Michael J. Gelb
-
Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
-
-
Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
-
Herding Tigers
- Be the Leader That Creative People Need
- By: Todd Henry
- Narrated by: Joe Hempel
- Length: 6 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
-
-
Todd Henry is always on point for brilliance
- By Amazon Customer on 11-11-18
By: Todd Henry
-
No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
-
-
It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
-
Managers as Mentors
- Building Partnerships for Learning (Third Edition)
- By: Chip R. Bell, Marshall Goldsmith
- Narrated by: Mark Peckham
- Length: 6 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today’s tumultuous organizations. This new edition has been thoroughly revised and updated. As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs who relate key mentoring experiences in their lives. This hands-on guide takes the mystery out of effective mentoring.
-
-
Great tips and tools on mentoring
- By Hello on 01-14-23
By: Chip R. Bell, and others
People who viewed this also viewed...
-
Resilience
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
-
Harvard Business Review Emotional Intelligence Collection
- Happiness, Resilience, Empathy, Mindfulness (HBR Emotional Intelligence Series)
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 8 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
How to be human at work. This four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.
-
-
the questions to ask yourself to help get through different stages in life.
- By Cheetara on 05-18-24
-
Power & Impact: Emotional Intelligence
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Randye Kaye, Jonathan Yen
- Length: 1 hr and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book explains how wielding power affects your emotions and decision making and helps you avoid the traps that lead to negative consequences. With the latest psychological research and practical advice from leading experts, you'll learn how to use soft power to persuade others, fix unhealthy power dynamics in your team, use compassion to connect better with others, and remain ethical in your choices and actions.
-
-
Awful
- By Customer 9506 on 01-22-24
-
HBR's 10 Must Reads on Managing Yourself, Vol. 2
- HBR's 10 Must Reads Series
- By: Harvard Business Review
- Narrated by: Steve Menasche, Teri Schnaubelt
- Length: 4 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Get more of the management ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to identify areas for personal growth; assess your strengths, work preferences, values, and contributions; build your skill set and stay relevant; develop learning agility; map out a plan for where you'd like your career to go - both short and long term; find fulfillment in your work; and prepare for your next opportunity.
-
-
Not Volume 2
- By Amazon Customer on 05-30-21
-
Giving Effective Feedback
- HBR 20-Minute Manager Series
- By: Harvard Business Review
- Narrated by: James Edward Thomas
- Length: 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
-
-
Examples of feedback styles.
- By picky79 on 01-24-24
-
HBR Guide to Beating Burnout
- By: Harvard Business Review
- Narrated by: Megan Tusing, Tim Paige
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
The always-on workplace and increasing social pressures are leading to an unprecedented rate of burnout. Unmanaged, chronic work stress doesn't just lead to lower productivity and negative emotions - it can have dire personal and professional consequences. Are you and your team at risk?
-
-
This is a must, not optional
- By Anonymous User on 02-21-21
-
Resilience
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
-
Harvard Business Review Emotional Intelligence Collection
- Happiness, Resilience, Empathy, Mindfulness (HBR Emotional Intelligence Series)
- By: Harvard Business Review
- Narrated by: Daniel Henning, Rachel Perry
- Length: 8 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
How to be human at work. This four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.
-
-
the questions to ask yourself to help get through different stages in life.
- By Cheetara on 05-18-24
-
Power & Impact: Emotional Intelligence
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Randye Kaye, Jonathan Yen
- Length: 1 hr and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book explains how wielding power affects your emotions and decision making and helps you avoid the traps that lead to negative consequences. With the latest psychological research and practical advice from leading experts, you'll learn how to use soft power to persuade others, fix unhealthy power dynamics in your team, use compassion to connect better with others, and remain ethical in your choices and actions.
-
-
Awful
- By Customer 9506 on 01-22-24
-
HBR's 10 Must Reads on Managing Yourself, Vol. 2
- HBR's 10 Must Reads Series
- By: Harvard Business Review
- Narrated by: Steve Menasche, Teri Schnaubelt
- Length: 4 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Get more of the management ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to identify areas for personal growth; assess your strengths, work preferences, values, and contributions; build your skill set and stay relevant; develop learning agility; map out a plan for where you'd like your career to go - both short and long term; find fulfillment in your work; and prepare for your next opportunity.
-
-
Not Volume 2
- By Amazon Customer on 05-30-21
-
Giving Effective Feedback
- HBR 20-Minute Manager Series
- By: Harvard Business Review
- Narrated by: James Edward Thomas
- Length: 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
-
-
Examples of feedback styles.
- By picky79 on 01-24-24
-
HBR Guide to Beating Burnout
- By: Harvard Business Review
- Narrated by: Megan Tusing, Tim Paige
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
The always-on workplace and increasing social pressures are leading to an unprecedented rate of burnout. Unmanaged, chronic work stress doesn't just lead to lower productivity and negative emotions - it can have dire personal and professional consequences. Are you and your team at risk?
-
-
This is a must, not optional
- By Anonymous User on 02-21-21
-
Cybersecurity
- The Insights You Need from Harvard Business Review
- By: Harvard Business Review, Alex Blau, Andrew Burt, and others
- Narrated by: Jonathan Todd Ross
- Length: 2 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
No data is completely safe. Cyberattacks on companies and individuals are on the rise and growing not only in number but also in ferocity. And while you may think your company has taken all the precautionary steps to prevent an attack, no individual, company, or country is safe. Cybersecurity can no longer be left exclusively to IT specialists. Improving and increasing data security practices and identifying suspicious activity is everyone's responsibility, from the boardroom to the break room.
By: Harvard Business Review, and others
-
How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- By: Gill Hasson
- Narrated by: Katy Carmichael
- Length: 4 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
-
-
Great examples
- By JP on 07-16-24
By: Gill Hasson
-
HBR Guide to Getting the Right Work Done
- HBR Guide Series
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 3 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
-
-
So helpful
- By Kathryn Smith on 03-26-24
-
HBR's 10 Must Reads on Change Management (Including Featured Article "Leading Change," by John P. Kotter)
- HBR's 10 Must Reads Series
- By: Harvard Business Review, John P. Kotter, W. Chan Kim, and others
- Narrated by: Bernard Setaro Clark, Susan Larkin
- Length: 7 hrs and 30 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most company's change initiatives fail. Yours don't have to.
By: Harvard Business Review, and others
-
HBR at 100
- The Most Influential and Innovative Articles from Harvard Business Review's First Century
- By: Harvard Business Review
- Narrated by: Carolyn Jania, Jonathan Yen
- Length: 17 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
Harvard Business Review is the foremost destination for smart management thinking. Now, at its 100th anniversary, this commemorative volume brings together the most influential ideas since its inception. With thought leaders including Michael E. Porter, W. Chan Kim and Renée Mauborgne, Rosabeth Moss Kanter, Peter Drucker, and Clayton M. Christensen, this book puts HBR's greatest concepts at your fingertips. You'll learn how these groundbreaking ideas continue to be relevant in today's business context—and what to keep in mind as you prepare for the future.
-
-
Unbelievable !! Fantastic!!
- By BARRY on 12-12-23
-
HBR's 10 Must Reads: The Essentials
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Peter F. Drucker, Clayton M. Christensen, and others
- Narrated by: Susan Larkin, Brad Sanders
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Change is the one constant in business, and we must adapt or face obsolescence. Yet certain challenges never go away. These are the ten seminal articles by management's most influential experts, on topics of perennial concern to ambitious managers and leaders hungry for inspiration—and ready to run with big ideas to accelerate their own and their companies' success.
-
-
boring
- By Abdan on 02-04-24
By: Harvard Business Review, and others
-
Difficult Conversations
- Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 1 hr and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative.
-
-
I love it, will hear again! gives you structure!
- By HonestBuyer on 03-13-24
-
HBR's 10 Must Reads on Strengthening Your Soft Skills
- HBR's 10 Must Reads Series
- By: Harvard Business Review
- Narrated by: Rebecca Lam, Tim Lounibos
- Length: 4 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
Strengthen your soft skills and reach your leadership potential. If you listen to nothing else on developing your interpersonal skills, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you identify your social and emotional strengths and weaknesses, approach them with a learning mindset, and become a more effective leader today.
-
Finance Basics
- HBR 20-Minute Manager Series
- By: Harvard Business Review
- Narrated by: James Edward Thomas
- Length: 1 hr and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Intimidated by corporate finance? The numbers (and the jargon) can feel overwhelming—but you have to understand them to manage effectively. Finance Basics explains the fundamentals simply and quickly.
-
-
Refreshing
- By Gray’s on 11-28-24
-
The Harvard Business Review Leader's Handbook: Make an Impact, Inspire Your Organization, and Get to the Next Level
- HBR Handbooks Series
- By: Ron Ashkenas, Brook Manville
- Narrated by: Daniel Henning
- Length: 8 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
The critical leadership practices - the ones that will allow a leader to make the biggest impact over time - are well established. They're about how you create a vision and inspire others to follow it. In this comprehensive handbook, strategy and change experts Ron Ashkenas and Brook Manville distill proven ideas and frameworks about leadership from Harvard Business Review, interviews with senior executives, and their own experience in the field - all to help rising leaders stand out and have a big impact.
-
-
The specific case studies and how they applied to the leadership principles.
- By Amazon Customer on 09-01-24
By: Ron Ashkenas, and others
-
HBR's 10 Must Reads on Leadership (With Featured Article "What Makes an Effective Executive," by Peter F. Drucker)
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Peter F. Drucker, Daniel Goleman, and others
- Narrated by: Dan Triandiflou
- Length: 6 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
We've combed through hundreds of Harvard Business Review articles on leadership and selected the most important ones to help you maximize your own and your organization's performance. HBR's 10 Must Reads On Leadership will inspire you to: motivate others to excel, build your team's self-confidence in others, provoke positive change, set direction, encourage smart risk-taking, manage with tough empathy, credit others for your success, increase self-awareness, and draw strength from adversity.
-
-
valuable insights on leadership. would recommend this book.
- By Sydney on 10-27-24
By: Harvard Business Review, and others
-
HBR's 10 Must Reads on High Performance
- With Bonus Article "The Right Way to Form New Habits”. An Interview with James Clear
- By: Harvard Business Review
- Narrated by: Carolyn Jania, William Sarris
- Length: 6 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you listen to nothing else on performing at your highest level, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you focus on what matters, manage your energy and attention, and achieve remarkable results. This book will inspire you to improve on your weaknesses, not just your strengths; rise above the pack; take care of your physical health for sustained mental performance; understand what motivates you; use short-term goals to achieve long-term aspirations; and inspire others.
-
-
Great Listen
- By QK on 06-16-24
What listeners say about Dealing with Difficult People
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Dancer47
- 10-10-23
Helpful examples are of dialogues
I found the sample dialogues helpful. You present HR as someone who will advocate for the employee when in reality HR is there to protect the company. I don’t think I would go to HR. You offer other solutions to implement. Thank you. Will listen a couple times more.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Vicki B
- 11-07-24
Learned some things I had never heard before!
Some books just rehash the same old issues, but this book really has some outstanding ideas, starting with hot versus cold conflict.
Highly recommended!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- HonestBuyer
- 03-13-24
its okay, not great
The main issue with this audiobook is that it only gives you some examples of what you should do at work in any case, but it does not give you the structure or formula how to manage conflicts more effectively.
Its main advice is: if you are with difficult people, leave the company or fire the difficult person. Dont go and ask for help from other persons since it is never working and you will lose this game.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!