
Difficult Conversations
Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)
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Narrated by:
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Jonathan Yen
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mindset
- Untangling the problem together
- Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2016 Harvard Business School Publishing Corporation (P)2023 Ascent AudioListeners also enjoyed...




















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Concise, focused & useful reminder
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It gives you the structure or formula of what you need to do in conflicts.
You should switch from YOU YOU YOU talk and accusations, and use many I I I (am the victim and I need your help).
This causes the other person to be helpful and try to solve the problem instead of arguing.
I + Negative = helper, friend. rescue
I + Positive = Jealous, Admiring, defensive
You + Negative = defensive, enemy
You + positive = Validation, Friend.
I love it, will hear again! gives you structure!
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Needs a different narrator.
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