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  • Einstieg ins Customer Relationship Management

  • By: Kristoffer Ditz
  • Narrated by: Kristoffer Ditz
  • Length: 1 hr and 1 min
  • 1.0 out of 5 stars (1 rating)

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Einstieg ins Customer Relationship Management

By: Kristoffer Ditz
Narrated by: Kristoffer Ditz
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Publisher's summary

Lernen Sie die Grundlagen aus dem CRM kennen.

Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese Aufgabe übernahm, sind es heute eigenständige Positionen. Vor gut 70 Jahren konzentrierten die Unternehmen sich primär auf das Produkt sind es heute die Bedürfnisse des Kunden, die in den Fokus gerückt sind.

Von daher ist ein professionelles Customer Relationship Management unerlässlich.

In diesem Kurs lernen Sie die Grundlagen des CRM.

INHALT:

  • Was ist CRM,
  • Kundenorientierung,
  • Kundenzufriedenheit,
  • Reklamationen,
  • Qualitätsmanagement.
©2019 Kristoffer Ditz (P)2019 Kristoffer Ditz
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I’m sure this is a great book and has wonderful information. Unfortunately I do not speak German and this is not helpful at all.

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