
The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
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Narrated by:
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Michael Dues
In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2010 The Teaching Company, LLC (P)2010 The Great CoursesListeners also enjoyed...




















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A 2nd and 3rd listening should be mandatory!
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very useful all the time and in personal work envi
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For everyday life
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Really engaging and useful course
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If you could sum up The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond in three words, what would they be?
A go to strategy guide I will be using as a quick reference for years to come.What other book might you compare The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond to and why?
The Secrets of Self Control - Great Course LecturesCrucial Conversations - VitalSmarts
Crucial Confrontations - VitalSmarts
Influencer (The Power to Change Anything) - VitalSmarts
How to Win Friends and Influence People - Dale Carnegie
What about Professor Michael Dues’s performance did you like?
NAWhat’s an idea from the book that you will remember?
All.Any additional comments?
This book fits perfectly between the triangle of booksCrucial Conversations
Crucial Confrontations
Influencer
All publications by VitalSmarts who usually have about 5 authors per book and do their own research and corporate/institutional contracts.
VitalSmarts also produces audio companions to go with all three books, and this book on conflict management really bridges the gap between all three subject matters to blend influence, conversations, and situations into a situational work of art that could even save lives. I am someone who finds myself in a lot of confrontations and other conflicts, dealing with situations where I am drawn into the dogma of other people's lives, and where I have either a lot or no authority to have influence. And so these are resources that have been of huge impact to me and potentially has saved my life when I have faced situations where rape and/or assault as well as a potential shooting might not otherwise been avoided in a couple of circumstances.
Comprehensive introduction for pros and amatures.
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Amazing
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Very practical and informative
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Thankful
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Excellent
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This book helped me in many areas
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