The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
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Narrated by:
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Michael Dues
About this listen
In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
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The ancient Toltecs believed that life, as we perceive it, is a dream. We each live in our own personal dream, and these come together to form the dream of the planet, or the world in which we live. Problems arise when our perception of the dream becomes clouded with negativity, drama, and judgment (of ourselves and others), because it's in these moments of suffering that we have forgotten that we are the architects of our own reality and we have the power to change our dream if we choose.
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listen.. .then listen again
- By Casiano on 12-22-16
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Maybe You Should Talk to Someone
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- By: Lori Gottlieb
- Narrated by: Brittany Pressley
- Length: 14 hrs and 21 mins
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One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
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It was like a hallmark movie being waterboarded into my ears for 15 hours
- By Amazon Customer on 10-01-19
By: Lori Gottlieb
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How to Say It: Words That Make a Difference
- By: Allison Friederichs Atkison, The Great Courses
- Narrated by: Allison Friederichs Atkison
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Words. We use them all the time, every day, mostly without giving them much thought at all. We take for granted that they’re here at our disposal whenever we need them. But if you’ve ever wished you could communicate more effectively, words are the place to start. It’s incumbent upon you to choose the best words to accomplish your goals, because how you choose to communicate influences—well, everything! The power of communication shapes our professional goals, our relationships, and our lives—so the words we choose to use carry a great deal of power.
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Meh. Glad I didn't pay for it.
- By Paula on 07-23-22
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Ho Tactics
- How to MindF**k a Man into Spending, Spoiling, and Sponsoring
- By: G. L. Lambert
- Narrated by: Patrick Stevens
- Length: 9 hrs and 12 mins
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I have discovered a group of women who refuse to be exploited, are immune to manipulation, and who never settle in the name of love. These ladies know what they want and take what they want by beating men at their own game. Utilizing the secrets exposed in this book, these women gain power, money, and status. Men call them gold diggers, women call them hos, but they call themselves winners. This is the book that society doesn't want you to listen to….
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I spent $24,000 in 4 months
- By B.M. on 10-06-18
By: G. L. Lambert
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For thousands of years, Homer's ancient epic poem the
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Vandiver never disappoints
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What listeners say about The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Mnlogan
- 04-12-15
A 2nd and 3rd listening should be mandatory!
Well paced and easy to listen to. Highly recommend to others! Great information from Michael Dues.
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4 people found this helpful
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- mahesh
- 10-11-19
very useful all the time and in personal work envi
Easy to understand, full of live experinces, can easily related to own life
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2 people found this helpful
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- Guy
- 07-04-15
For everyday life
Excellent course. Well organized and good stories to support the learning. Highly advised for everyday life
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2 people found this helpful
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- Goodbuy
- 11-11-19
Really engaging and useful course
Changed my life. I’ve learnt so much and hope to follow through on the lessons here in my personal and professional capacity.
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- Remrie Arrie
- 05-04-16
Comprehensive introduction for pros and amatures.
If you could sum up The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond in three words, what would they be?
A go to strategy guide I will be using as a quick reference for years to come.
What other book might you compare The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond to and why?
The Secrets of Self Control - Great Course Lectures
Crucial Conversations - VitalSmarts
Crucial Confrontations - VitalSmarts
Influencer (The Power to Change Anything) - VitalSmarts
How to Win Friends and Influence People - Dale Carnegie
What about Professor Michael Dues’s performance did you like?
NA
What’s an idea from the book that you will remember?
All.
Any additional comments?
This book fits perfectly between the triangle of books
Crucial Conversations
Crucial Confrontations
Influencer
All publications by VitalSmarts who usually have about 5 authors per book and do their own research and corporate/institutional contracts.
VitalSmarts also produces audio companions to go with all three books, and this book on conflict management really bridges the gap between all three subject matters to blend influence, conversations, and situations into a situational work of art that could even save lives. I am someone who finds myself in a lot of confrontations and other conflicts, dealing with situations where I am drawn into the dogma of other people's lives, and where I have either a lot or no authority to have influence. And so these are resources that have been of huge impact to me and potentially has saved my life when I have faced situations where rape and/or assault as well as a potential shooting might not otherwise been avoided in a couple of circumstances.
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- Charles Wagner
- 03-19-17
Amazing
Awesome subject and the narrator is one of the best. I can't wait for the next book.
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- A. Renaud
- 01-17-18
Very practical and informative
I liked the structure and content of this audio book. This is my first audio book that's set up as a course. It can be sped up a little to save time and still be easy to listen to. There are great examples and great logic. I am only halfway through it and I already can't wait to go back and start over and work along with the included materials so I can take notes. I think the instructor is great!
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- ER
- 11-21-22
Thankful
The skills I learned in this course are invaluable. From personal to professional relationships, I remind myself that 80% of conflicts have a win/win resolution. I remember to put myself in the others’ shoes and understand where they’re coming from and how to meet, or not meet, their expectations. I’m so thankful for this relatively new understanding of conflict as a positive in growth and achieving a win-win, vs. the old, and common thinking of win-loose. I listened to this course 1.5 years ago, and I still review and appreciate the notes I have. I hope to pass these skills along to everyone. This course is a standout I bring up in conversation regularly. Conflict is part of our existence toward growth and particularly challenging today. Please listen to/read this great course. Thank you, Dr. Dues, for sharing this information.
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- Ian
- 12-08-22
Excellent
The methods in this book are outstanding they apply to the world. You will be able to actively put the information to use from no one.
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- Johnny Mancebo
- 12-29-22
This book helped me in many areas
Not only did i learn to use the win win technique in most of my conflicts this book really helped my interpersonal skills. The only thing i wish was the the chapters to be a bit shorter. I feel the author takes extremely long to drive a point.
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