The Good Jobs Strategy
How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
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Narrated by:
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Tanya Eby
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By:
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Zeynep Ton
About this listen
Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that’s how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind - with bad jobs - is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors. Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers - Costco, Mercadona, Trader Joe's, and QuikTrip - to demonstrate the good jobs strategy at work and reveals four choices that have transformed these companies' high investment in workers into lower costs, higher profits, and greater customer satisfaction.
Full of surprising, counterintuitive insights, the audiobook answers questions such as: How can offering fewer products increase customer satisfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees? The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pursue a sustainable competitive strategy in which everyone - employees, customers, and investors - wins.
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The Star Principle
- How It Can Make You Rich
- By: Richard Koch
- Narrated by: Richard Aspel
- Length: 7 hrs and 9 mins
- Unabridged
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Richard Koch has made a career out of spotting "Star businesses" - and has made millions from them. Star businesses are ventures operating in a high-growth sector - and are the leaders of their niche in the market. Stars are rare. But with the help of this book and a little patience, you can find one - or create one yourself.This is a vital book for any budding entrepreneur or investor (of grand or modest means).
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Makes perfect sense
- By Lorcan McNeela on 10-28-14
By: Richard Koch
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The Strategist
- Be the Leader Your Business Needs
- By: Cynthia Montgomery
- Narrated by: Karen White
- Length: 6 hrs and 29 mins
- Unabridged
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Based on an acclaimed professor's legendary strategy course at Harvard Business School, The Strategist offers a radically new perspective on a leader's most vital role. "Are you a strategist?" That's the first question Cynthia Montgomery asks the business owners and senior executives from all over the world who participate in her highly regarded executive education course. It's not a question they anticipate, but by the time the program ends, they cannot imagine leading their companies to success without being - and living the role of - a strategist.
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Slow going with an odd narrative tone
- By Benson Bumpkin on 08-06-12
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Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- By: Carter Reum, Courtney Reum
- Narrated by: Carter Reum
- Length: 6 hrs and 55 mins
- Unabridged
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Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
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A must read for start ups
- By Dave on 02-09-18
By: Carter Reum, and others
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- By: Stephen Wunker, David Farber, Jessica Wattman
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Unabridged
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Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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YouTube talks are better.
- By BizTech Readings on 12-27-16
By: Stephen Wunker, and others
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Scale
- Seven Proven Principles to Grow Your Business and Get Your Life Back
- By: Jeff Hoffman, David Finkel
- Narrated by: David Finkel
- Length: 7 hrs and 14 mins
- Unabridged
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Business owners want growth but fear it will take over their lives. Surprisingly, the only way to truly grow your company is to reduce its reliance on you - to scale. Jeff Hoffman and David Finkel offer a blueprint to rapidly grow your business while also gaining more freedom. Based on their own experiences starting, scaling, and effectively exiting from multiple successful companies, they provide seven clear principles that will help you determine the best strategy for growth in your company.
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All stuff no fluff
- By Jonathan Bonanno on 05-25-21
By: Jeff Hoffman, and others
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The Amazon Way: Amazon's 14 Leadership Principles
- By: John Rossman, Tom Alberg - foreword
- Narrated by: Jeff Cummings
- Length: 4 hrs and 40 mins
- Unabridged
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The 3rd edition of The Amazon Way is one of the rare business leadership books giving actionable insights for innovation and business growth to be the basis for your digital transformation gameplan. The Amazon Way translates Amazon's unique culture and management practices into insights and opportunities, as only an Amazon executive and expert advisor could do for the Amazon Leadership Principles giving listeners one of the essential business leadership books for the digital era.
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Good overview about Amazon
- By MrsSnuggs0512 on 06-05-24
By: John Rossman, and others
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The Self-Made Billionaire Effect
- How Extreme Producers Create Massive Value
- By: John Sviokla, Mitch Cohen
- Narrated by: Erik Synnestvedt
- Length: 6 hrs and 17 mins
- Unabridged
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Imagine what Atari might have achieved if Steve Jobs had stayed there to develop the first massmarket personal computer. Or what Steve Case might have done for PepsiCo if he hadn't left for a gaming start-up that eventually became AOL. What if Salomon Brothers had kept Michael Bloomberg, or Bear Stearns had exploited the inventive ideas of Stephen Ross? Scores of top-tier entrepreneurs worked for established corporations before they struck out on their own and became self-made billionaires.
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Waste of time!
- By Anonymous User on 05-30-20
By: John Sviokla, and others
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Who Says Elephants Can't Dance?
- Inside IBM's Historic Turnaround
- By: Louis V. Gerstner Jr.
- Narrated by: Edward Herrmann
- Length: 8 hrs and 29 mins
- Unabridged
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In 1990, IBM had its most profitable year ever. By 1993, the company was on a watch list for extinction, victimized by its own lumbering size, an insular corporate culture, and the PC era IBM had itself helped invent.
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Moderate Start, Picks up FAST!
- By Art H on 02-08-05
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The Wawa Way
- How a Funny Name and Six Core Values Revolutionized Convenience
- By: Bob Andelman, Howard Stoeckel
- Narrated by: Dana Hickox
- Length: 6 hrs and 12 mins
- Unabridged
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Grahame Wood opened the first Wawa Food Market in 1964 as an outlet for Wawa dairy products. Since then, the convenience store has grown into a well-known company that competes against the biggest industry players in the world in three areas: fuel, convenience, and food, all while maintaining their personal approach and small business mentality. Now, almost 50 years later, Wawa has opened its first store in Florida and begun to play on the national field. How did it happen?
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Great outline for success at anything...
- By Friend on 09-29-15
By: Bob Andelman, and others
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The Automatic Customer
- Creating a Subscription Business in Any Industry
- By: John Warrillow
- Narrated by: Don Hagen
- Length: 5 hrs and 15 mins
- Unabridged
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The lifeblood of your business is repeat customers. But customers can be fickle, markets shift, and competitors are ruthless. So how do you ensure a steady flow of repeat business? The secret--no matter what industry you're in--is finding and keeping automatic customers. These days virtually anything you need can be purchased through a subscription, with more convenience than ever before.
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Can be applied to almost any business
- By C Mason on 02-25-15
By: John Warrillow
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Car Guys vs. Bean Counters
- The Battle for the Soul of American Business
- By: Bob Lutz
- Narrated by: Norman Dietz
- Length: 9 hrs and 36 mins
- Unabridged
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In 2001, General Motors hired Bob Lutz out of retirement with a mandate to save the company by making great cars again. He launched a war against penny pinching, office politics, turf wars, and risk avoidance. After declaring bankruptcy during the recession of 2008, GM is back on track thanks to its embrace of Lutz's philosophy. When Lutz got into the auto business in the early sixties, CEOs knew that if you captured the public's imagination with great cars, the money would follow.
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Opinionated and one-sided
- By Michael Parks on 06-23-11
By: Bob Lutz
What listeners say about The Good Jobs Strategy
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- userofthings
- 09-17-23
Fantastic book
This book in the information she has gathered fantastic. I only wish more businesses would operate. This way.
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- merritte
- 02-11-15
Interesting especially if you manage retail
This was a very interesting book on best practices for creating a great workplace, especially for those who work in the retail industry.
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- A. Yoshida
- 08-05-16
Not easy, but companies can be "good jobs" company
There are not many companies that offer good jobs and low prices. Obviously, it's not easy to do. However, that doesn't mean it's not worth pursuing the "good jobs" strategy where both the employees are happy and the profits are high. The author looks closely at a few model companies (like Costco and Trader Joe's) to reveal how they are able to accomplish this. Some of the things that model companies do are: hire quality employees and invest them, maintain operational discipline to ensure consistency and quality of services and products, simplify offerings of products for lower cost and complexity, empower employees to make customers happy, and value solutions and ideas from employees.
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1 person found this helpful
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- James F. Halpin
- 05-12-14
great book
Any additional comments?
Its is sound business. I you take good care of your people they take good care of your customers. As Stu Lenard said " marketing is a surrogate for poor customer service.
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- Eduardo Lemos
- 08-10-19
Fantastic!
Great view on how to improve performance on the long term and have people on the center of your strategy.
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- wiznut
- 06-26-14
empowered Work Force
Would you listen to The Good Jobs Strategy again? Why?
Yes. Good back ground and versed in multicultural ethics and practice.
Who was your favorite character and why?
Toyota factory walk through was great.
Which scene was your favorite?
Over all enlightening
Did you have an extreme reaction to this book? Did it make you laugh or cry?
It made me aware of how we as society with proper steps, strong management, and implementation of the Good jobs Strategy can improve our lives. Everyone would benefit from this.
Any additional comments?
At times some topics seemed repetitive. I would point out with all the variations, strategy's, and multitude of examples this was hard to avoid. She did a good job of putting it all together. I enjoyed the narration as well.
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- Sami
- 10-02-14
Great book and great knowledge
I loved this book all the way. When I read its reviews, when I started listening and when I finished it. As an operations professional, I cannot stress the amount of knowledge it added to me. The numerous examples provided are more than adequate to explain the theory behind.
For me personally, my take on it would be the focus on retail business which is not my line. It would have been great if it tackled a number of disciplines, yet this is the focus of the book and it is meant to be like this.
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- Sam Motes
- 08-02-14
Operating the company to a growing bottom line
Talks about how to use operations management strategies to turn the usual focus on cutting labor thin to bleed out profits to over staffing to build a happy, healthy, fully engaged work force that will drive profit growth.
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1 person found this helpful
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- Roberto Pérez
- 09-14-19
Great content but a little bit repetitive
I think the ideas shared in this book are really valuable, but a little bit repetitive. Maybe these could be condensed a little bit.
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- Marcus Chacos
- 07-08-20
Good for Big Retailers
I am sure this book would have been fantastic for big retailers. Companies that employ hundreds if not thousands of staff, particularly if they are under performing and not achieving the profits they desire.
There are a lot of lessons to learn from these mega companies that are covered in detail within this book. But, for me, there was very little and I couldn't complete the book because I operate a small service based business and was hoping to get insight into growth strategies, but it's simply was not forthcoming.
Honestly, if you have a big business and are underperforming, you need this book. If you have a small services firm and are not in a retailworld, think deeply about what you are looking for from an book and that reflection will either lead you to or away from this book.
I'm not saying it's not good, just not relevant for the person not looking for exactly what this book addresses.
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