Showing results by narrator "Barry Abrams" in All Categories

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

In the early 1970s, the Oakland Athletics became only the second team in Major League Baseball history to win three consecutive World Series championships. But as the decade came to a close, the A's were in free fall, having lost 108 games in 1979 while drawing just 307,000 fans. Free agency had decimated the A's, and the team's owner, Charlie Finley, was looking for a buyer. First, though, he had to bring fans back to the Oakland Coliseum. Enter Billy Martin.

For the first time in league history, NBA coaches and general managers are just as likely to have played Division III basketball as they are to have played in the NBA. While the number of former D3 players working in the NBA is higher than ever, small college alums have served in leadership positions since the league's founding.

Gehrig & The Babe: The Friendship and the Feud is the emotionally gripping, electrifying account of the relationship of legendary New York Yankee icons Lou Gehrig and Babe Ruth and the tragic behind-the-scenes fight that bitterly tore them apart until Gehrig was dying of a horrific disease. Written by historian and best-selling author Tony Castro, this critically acclaimed book tells their remarkable story that has often been lost between the pages of individual biographies of the American icons.

Born Erik Weisz in Budapest in 1874, Houdini grew up an impoverished Jewish immigrant in the Midwest and became world-famous thanks to talent, industry, and ferocious determination. Nobody knows how Houdini performed some of his dazzling, death-defying tricks, and nobody knows, finally, why he felt compelled to punish and imprison himself over and over again. Tracking the restless Houdini's wide-ranging exploits, acclaimed biographer Adam Begley tells the story of a mystifying man's astonishing career.

Whether you're starting a business from scratch or in an existing company facing new threats, this audiobook offers the direction you need. The HBR Guide to Setting Your Strategy provides practical tips and advice that break down the process of crafting strategy so you can identify the areas your company should build on and help it thrive long into the future.

After listening to this book, you will have no doubts that Jesus is the Messiah, and you will be able to read the Old Testament with the newfound revelation that God has been pointing to His Son as the Savior of the world for thousands of years.

If life with your teen has become a battleground, it's time to take action. This empathic book shows how. Trusted psychologists who have worked with thousands of families give you the tools you need to overcome defiance and get teen behavior back on track. Vivid stories and answers to frequently asked questions help you put the techniques into action. The updated second edition incorporates new scientific research on why some teens have more problems with self-control than others.

More and more fans are watching the NHL each week, but many of them don't know exactly what they should be watching. How does an offense create shooting lanes for its best sniper? When a center breaks through and splits between two defensemen, which defender is to blame? This guide for sports fans on how to watch and appreciate the game of hockey takes you inside a coach's mind as he builds a roster or constructs a game plan, to the chaos of the goalie's crease, and deep into the perpetual chess match between offense and defense.

Sought-after speaker and writer Rabbi Daniel Lapin delivers an inspiring and insightful discussion of how to bring joy and confidence to all of life's many challenges. Rabbi Lapin introduces you to his unique 5F system, weaving together family, faith, finance, friendship, and fitness. He demonstrates how to organize your life so that you're not neglecting one area to achieve success and connection in another.

Zionism: An Emotional State expertly demonstrates how the energy propelling the Zionist project originates from bundles of feeling whose elements have varied in volume, intensity, and durability across space and time.

In this book, Tirzah Firestone brings to life the profound impact of protracted historical trauma through the compelling narratives of Israeli terror victims, Holocaust survivors, and those whose lives were marred by racial persecution and displacement. The tragic story of Firestone's own family lays the groundwork for these revealing testimonies of recovery, forgiveness, and moral leadership.

The world has led you to believe that financial freedom is not something you can willfully create in your life. You have been taught to view wealth as something that happens only to a lucky few who win a random business lottery or are blessed with unimaginable talent. The truth is that creating excessive financial wealth does not come down to luck or talent. It comes down simply to your beliefs, understanding, and views - the "pillars" that reinforce your every action.

The best stories linger in the hearts and minds of readers for decades. These tales gain their power through plots that connect with the audience on both an emotional and intellectual level. Ronald B. Tobias details these 20 time-tested plots. Each is discussed and analyzed, illustrating how a successful plot integrates all the elements of a story. Tobias then reveals how to use these plots effectively in your own work.

In this deeply entertaining book, philosopher and baseball fan Alva Noë explores the many unexpected ways in which baseball is truly a philosophical kind of game. For example, he ponders how observers of baseball are less interested in what happens, than in who is responsible for what happens; every action receives praise or blame. To put it another way, in baseball - as in the law - we decide what happened based on who is responsible for what happened.

It was 1953, the Korean War in full throttle, when two men—already experts in their fields—crossed the fabled 38th Parallel into Communist airspace aboard matching Panther jets. John Glenn was an ambitious operations officer with fifty-nine World War II combat missions under his belt. His wingman was Ted Williams, the two-time American League Triple Crown winner who, at the pinnacle of his career, was inexplicably recalled to active service in the United States Marine Corps. Together, the affable flier and the tempestuous left fielder soared into North Korea, creating a death-defying bond.

Four simple phrases - "Please forgive me", "I forgive you", "Thank you", and "I love you" - carry enormous power to mend and nurture our relationships and inner lives. These four phrases and the sentiments they convey provide a path to emotional well-being, guiding us through interpersonal difficulties to life with integrity and grace. Dr. Ira Byock, an international leader in palliative care, explains how we can practice these life-affirming words in our day-to-day lives.

From the author of the New York Times best seller Adult Children of Alcoholics - a wonderful book that affirms and encourages ACoAs by developing your skills for living. Imagine how good you would feel if: you could stand up for yourself without losing your temper; you could make a decision without second guessing yourself; and you didn't have that sense of worthlessness every time someone criticized you. In Lifeskills for Adult Children you can learn how to do these things and more.

To discover the presence of God throughout the cosmos and in our everyday lives, Daniel C. Matt draws on both science and theology, both fact and belief, and both cosmology and Jewish mysticism, taking us on a deeply personal, thoughtful, and inspiring journey. This update of the award-winning first edition gives us a fresh look at the growing topic of science and spirituality, helps us find our place in the universe, and reveals to us how the universe is reflected in our very being.

A book that explores the enduring legends of Snake, Foo, Dr. Death, and John Madden's Oakland Raiders, Badasses is the definitive biography of arguably the last team to play old-fashioned tough-guy football. Peter Richmond, co-author of the New York Times best seller The Glory Game, offers a fascinating look at the 1970s Oakland Raiders, led by colorful greats from another era.