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The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.

As a top-level sport psychologist and performance consultant, Dr. Stan Beeham knows what it takes to succeed - on the playing field, in the board room, and in all aspects of life. This award-winning book takes you inside the minds of major-league athletes, Olympic medal winners, and world-class business leaders to reveal the key motivators and mental processes that drive people to victory.

On the afternoon of December 30, 1903, during a sold-out matinee performance, a fire broke out in Chicago's Iroquois Theatre. In the short span of twenty minutes, more than six hundred people were asphyxiated, burned, or trampled to death in a panicked mob's failed attempt to escape. In Chicago Death Trap: The Iroquois Theatre Fire of 1903, Nat Brandt provides a detailed chronicle of this horrific event to assess not only the titanic tragedy of the fire itself but also the municipal corruption and greed that kindled the flames beforehand and the political cover-ups hidden in the smoke and ash afterwards.

How do the best salespeople become trusted advisors to top executives? How do they prepare the right message and get in front of the right influencers and decision-makers? How do they close major sales and establish loyalty for the long-term? The authors of this groundbreaking book took a novel approach to answer these questions by asking more than 500 senior decision-makers what they look for when salespeople call. What these top executives reveal will change the way you sell.

Dream, Believe, Dare, Do. Though four simple words, this carefully crafted credo lies at the heart of Walt Disney's enviable empire and has led The Walt Disney Company to prosperity for decades. As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared credo to support any business, drive any team, and guide any leader to create immeasurable success.

From mid-August to mid-September 1863, Union major general William S. Rosecrans's Army of the Cumberland maneuvered from Tennessee to north Georgia in a bid to rout Confederate general Braxton Bragg's Army of Tennessee and blaze the way for further Union advances. Meanwhile, Confederate reinforcements bolstered the numbers of the Army of Tennessee, and by the time the two armies met at the Battle of Chickamauga, in northern Georgia, the Confederates had gained numerical superiority.

How do the best salespeople become trusted advisors to top executives? How do they prepare the right message and get in front of the right influencers and decision-makers? How do they close major sales and establish loyalty for the long-term? The authors of this groundbreaking book took a novel approach to answer these questions by asking more than 500 senior decision-makers what they look for when salespeople call. What these top executives reveal will change the way you sell.

In the spring of 1972, North Vietnam invaded South Vietnam in what became known as the Easter Offensive. Almost all of the American forces had already withdrawn from Vietnam except for a small group of American advisers to the South Vietnamese armed forces. The 23rd ARVN Infantry Division and its American advisers were sent to defend the provincial capital of Kontum in the Central Highlands.

Innovation means putting ideas to work. It is a discipline that can be learned, practiced, and leveraged to propel meaningful transformation and sustainable success, and it is proving to be the margin of difference in the largest concentrated sector of our economy: health care. This is where the stakes may be highest because the transcendent ideas that come from the patient bedside or laboratory bench don't just translate to a bottom line, they improve and extend human life.

A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, Vine, Instagram, and beyond, that recommendation can travel farther and faster than ever before. Packed with brand-new case studies from today's emerging social sites, this updated edition of Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to truly engage your customers and help them spread the word.

On November 18, 1944, the end of the war in Europe finally in sight, American co-pilot Lieutenant Lee Lamar struggled alongside pilot Randall Darden to keep Bottoms Up, their B-24J Liberator, in the air. They and their crew of eight young men had believed the intelligence officer who, at the pre-dawn briefing at their base in southern Italy, confided that their mission that day would be a milk run. It was not....

Today's customers have more buying options than ever before. They don't care if it's direct or indirect. They don't mind if it's not your preferred sales model. And they don't like it when you try to tell them how to buy from you. If you want your customers to keep buying - and your company to keep growing - you need to rethink and retool the way you're selling. You need to go "hybrid". The Hybrid Sales Channel shows you how to integrate, invigorate, and maximize the direct and indirect sales channels you already have.

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.

Baker's Keyboard Lounge, Detroit's hotspot for jazz - it's there that Sam runs into his childhood friend, Johnny Delbeck, and Johnny's got a problem. A little over three months ago, Johnny and his wife, Grace, took in her niece. Myrna Lou Stevic had been nothing but trouble for her mother, Grace's sister, and her stepfather. One Monday in April, the seventeen year old was sitting on the porch of the Delbeck's Dearborn home one minute, and in the next, she was gone.

As a top-level sport psychologist and performance consultant, Dr. Stan Beeham knows what it takes to succeed - on the playing field, in the board room, and in all aspects of life. This award-winning book takes you inside the minds of major-league athletes, Olympic medal winners, and world-class business leaders to reveal the key motivators and mental processes that drive people to victory.

When did the human species turn against the planet that we depend on for survival? Human industry and consumption of resources have altered the climate, polluted the water and soil, destroyed ecosystems, and rendered many species extinct, vastly increasing the likelihood of an ecological catastrophe. How did humankind come to rule nature to such an extent? To regard the planet's resources and creatures as ours for the taking? To find ourselves on a seemingly relentless path toward ecocide?

In this insightful book, former director of the World Business Forum Eduardo Braun introduces a new vision of leadership: the new CEO - someone who puts people, cultures, and emotions first. Through thousands of hours of conversations with world-class leaders, Braun has identified five key roles leaders can use to inspire people to strive for greater success, and in turn change the world for good.

Letters discovered in a tin box hidden in the foundation of a small cottage in Normandy reveal a terrible secret, a desperate whisper between the lines. Antoine's world was collapsing. His beautiful Marianne, his precious daughter Ariéle, missing. The lives of hundreds - perhaps thousands - of allied soldiers preparing to storm Juno Beach on D-Day literally are in his hands.

Dream, Believe, Dare, Do. Though four simple words, this carefully crafted credo lies at the heart of Walt Disney's enviable empire and has led The Walt Disney Company to prosperity for decades. As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared credo to support any business, drive any team, and guide any leader to create immeasurable success.

Sam is hot under the collar, and it has nothing to do with the summer swelter! The frail woman waltzed into his office on a steamy Saturday in July, wanting Sam to exonerate her husband of the charge of murder. But the murders occurred over 19 years ago and the man in question was killed in prison some months back. But that wasn't the worst of it! It just so happens that her husband was Carlo "the Confessor" Andolucci, the once-notorious Purple Gang member.