Customer Service
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Inspired
- How to Create Tech Products Customers Love, Second Edition
- By: Marty Cagan
- Narrated by: Marty Cagan
- Length: 7 hrs and 45 mins
- Unabridged
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How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....
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Great book, terrible audio wanted to ask a refund
- By Srikanth Ramanujam on 11-15-18
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Inspired
- How to Create Tech Products Customers Love, Second Edition
- Narrated by: Marty Cagan
- Length: 7 hrs and 45 mins
- Release date: 03-20-18
- Language: English
- How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- By: Mark Goulston MD
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Unabridged
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Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....
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Meh.
- By AnnMarie on 08-23-21
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Release date: 04-21-20
- Language: English
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Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- By: Clayton M. Christensen
- Narrated by: L.J. Ganser
- Length: 8 hrs and 37 mins
- Unabridged
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Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....
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This book is best read, not heard
- By Andrea Rudert on 09-09-17
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- Narrated by: L.J. Ganser
- Length: 8 hrs and 37 mins
- Release date: 04-18-17
- Language: English
- Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....
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Fish!
- A Proven Way to Boost Morale and Improve Results
- By: Stephen C. Lundin, John Christensen, Harry Paul, and others
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Unabridged
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Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.....
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Amazing!
- By kimberly on 10-06-15
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Fish!
- A Proven Way to Boost Morale and Improve Results
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Release date: 05-13-14
- Language: English
- Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.....
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....
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Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Release date: 12-16-14
- Language: English
- The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....
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The ChatGPT Advantage
- Transform Your Business with Artificial Intelligence
- By: Diana Sterling
- Narrated by: Vicky David
- Length: 12 hrs and 33 mins
- Unabridged
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Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....
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Total, unmitigated buzzword porn
- By Kyle Woolard on 11-14-23
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The ChatGPT Advantage
- Transform Your Business with Artificial Intelligence
- Narrated by: Vicky David
- Length: 12 hrs and 33 mins
- Release date: 09-08-23
- Language: English
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Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
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Performance
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Story
Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....
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Message tainted by using shady biz as examples
- By Amazon Customer on 04-25-19
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Release date: 04-03-18
- Language: English
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Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- By: Matthew Dixon, Ted McKenna
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Unabridged
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Performance
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Story
In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....
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Datos interesantes para equipos de ventas
- By Cliente de Amazon on 07-02-24
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Release date: 09-20-22
- Language: English
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In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....
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Product-Led Growth
- How to Build a Product That Sells Itself
- By: Wes Bush
- Narrated by: Derek Dysart
- Length: 4 hrs and 23 mins
- Unabridged
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Hi, I’m Wes Bush, founder of the Product-Led Institute. And in Product-Led Growth, I show you how you can cut your acquisition costs and scale further than you ever thought possible...by making your product the tool that helps you acquire, convert, and retain customers....
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A must read!
- By marianella on 12-01-20
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Product-Led Growth
- How to Build a Product That Sells Itself
- Narrated by: Derek Dysart
- Length: 4 hrs and 23 mins
- Release date: 10-28-19
- Language: English
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Hi, I’m Wes Bush, founder of the Product-Led Institute. And in Product-Led Growth, I show you how you can cut your acquisition costs and scale further than you ever thought possible...by making your product the tool that helps you acquire, convert, and retain customers....
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Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
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Performance
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Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....
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Too long and repetitive
- By M. Decker on 03-11-16
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Be Our Guest
- Perfecting the Art of Customer Service
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Release date: 05-05-15
- Language: English
- Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....
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Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - foreword
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
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Overall
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Performance
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Story
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....
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WOW!
- By Keehsa on 03-03-20
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Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Release date: 10-01-19
- Language: English
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Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
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In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....
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Challenging and Inspiring
- By Kim on 09-25-19
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrated by: Michael Wagner
- Length: 5 hrs
- Release date: 03-05-19
- Language: English
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In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Unabridged
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A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...
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Great non-nonsense book
- By J. Yoon on 01-21-03
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Release date: 06-06-00
- Language: English
- A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...
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The Thank You Economy
- By: Gary Vaynerchuk
- Narrated by: Gary Vaynerchuk
- Length: 5 hrs and 41 mins
- Unabridged
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Overall
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Performance
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Story
If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....
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Gary is fun, but the book is a bit shallow
- By Scott T. Hards on 02-28-12
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The Thank You Economy
- Narrated by: Gary Vaynerchuk
- Length: 5 hrs and 41 mins
- Release date: 06-28-11
- Language: English
- If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- By: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
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Performance
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Story
Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....
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Delivering Spin
- By Marc L. Mintz on 08-06-10
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Release date: 06-07-10
- Language: English
- Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....
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They Ask, You Answer
- A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
- By: Marcus Sheridan
- Narrated by: Marcus Sheridan
- Length: 9 hrs and 32 mins
- Unabridged
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Overall
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Performance
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Story
In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....
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Get to the point
- By WILDBOT3D on 04-03-21
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They Ask, You Answer
- A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
- Narrated by: Marcus Sheridan
- Length: 9 hrs and 32 mins
- Release date: 12-24-19
- Language: English
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In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....
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Creating Superfans
- How to Turn Your Customers into Lifelong Advocates
- By: Brittany Hodak
- Narrated by: Brittany Hodak
- Length: 6 hrs and 7 mins
- Unabridged
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Performance
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Story
In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....
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Not a Superfan
- By mom2boys9497 on 11-10-23
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Creating Superfans
- How to Turn Your Customers into Lifelong Advocates
- Narrated by: Brittany Hodak
- Length: 6 hrs and 7 mins
- Release date: 01-10-23
- Language: English
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In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- By: Mike Weinberg
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Unabridged
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Overall
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Performance
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Story
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....
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Forget everything you know about sales
- By Navo on 10-31-20
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Release date: 08-25-20
- Language: English
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No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- By: Jeff Shore
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Unabridged
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Overall
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Performance
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Story
Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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Good tips
- By Andi. L. N. on 10-29-24
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Release date: 01-04-22
- Language: English
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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Overall
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Performance
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Story
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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Business to Company???
- By S. Wheelhouse on 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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