After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.

When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.

These days, no one in America feels immune to violence. But now, in this extraordinary, groundbreaking book, the nation's leading expert on predicting violent behavior unlocks the puzzle of human violence and shows that, like every creature on earth, we have within us the ability to predict the harm others might do us and get out of its way. Contrary to popular myth, human violence almost always has a discernible motive and is preceded by clear warning signs.

He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.

In the spirit of his international best seller, The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and life - the negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.

In Dangerous Personalities, former FBI profiler Joe Navarro shows listeners how to identify the four most common "dangerous personalities", and analyze how much of a threat each one can be: the Narcissist, the Predator, the Paranoid, and the Unstable Personality. Along the way, listeners learn how to protect themselves both immediately and long-term - as well as how to recover from the trauma of being close to such a destructive force.

In this extraordinary audiobook, Terrence Real, distinguished therapist and best-selling author, offers women a set of effective tools with which they can create the truly intimate relationships they desire and deserve. He guides you through the process of relationship repair with exercises that you can do alone or with your partner.

The rules for living in the real world have changed, because the world we live in has changed. Much of the conventional wisdom the last generation has passed on just doesn't apply like it once did. If you want to win, and win big, and, more importantly, keep what you work so hard for, you need a crystal-clear view of how the real world works - not how you wish it worked, but how it actually works.

Dr. William Glasser offers a new psychology that, if practiced, could reverse our widespread inability to get along with one another, an inability that is the source of almost all unhappiness. For progress in human relationships, he explains that we must give up the punishing, relationship-destroying external control psychology. For example, if you are in an unhappy relationship right now, he proposes that one or both of you could be using external control psychology on the other. He goes further. And suggests that misery is always related to a current unsatisfying relationship.

No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say no: to people at work, at home, and in our communities; because no is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. This indispensable audiobook will give you a simple three-step method for saying a Positive No.

At early childhood, Linda Deir experienced something most of us miss - she realized she was being guided. Now, after a lifetime of being guided, she shares what she has learned and how she learned it. A survivor of child abuse, at 20 months old, baby Linda knew her life was in danger. Unloved, abused, and out of options, she ran away from home. Two policemen found her miles from home, barefoot and in diapers, running down the median of a busy California expressway.

Stolen is the true story of one survivor who escaped - more than once. First recruited while staying with her family at a hotel in Miami Beach, Katariina Rosenblatt was already a lonely and abused young girl who was yearning to be loved. She fell into the hands of a confident young woman who pretended friendship but slowly lured her into a child prostitution ring. For years afterward, a cycle of false friendship, threats, drugs, and violence kept her trapped.

You can reduce stress and enjoy your life! Homemaker, career woman, wife, supermom—sometimes the roles you have to fill all at once can get to be too much. Internationally known psychologist Dr. Kevin Leman has seen scores of women who are overcome by stress. With humor, insight, and practical solutions, this best-selling author helps you manage the six stress points in your life: kids, career, husband, housework, money, and crammed schedules.

Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we're dealing with a rude store clerk, a bureaucrat, a coworker, our teenager, or a spouse or partner who's driving us crazy.

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.

Considered by many to be the world's greatest bounty hunter, Duane "Dog" Chapman has become famous for capturing fugitives on Dog the Bounty Hunter, his number-one-rated show on A&E. But his job doesn't end when he cuffs his man - or woman. Having personally struggled against abuse, addiction, and a life of crime, Dog knows a thing or two about the path that these fugitives cuffed in the back of his car are on.

Rational-Emotive Behavior Therapy (REBT), created by world-renowned therapist Dr. Albert Ellis, provides you with realistic, simple, proven techniques that will significantly reduce your stress levels and help you react effectively, whether the circumstances are professional or personal.

He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.

First published in 1997, The Story of Jane recounts the evolution of Jane, the underground group in Chicago that performed abortion services before the procedure was legalized. An extraordinary history by one of its members, this is the first account of Jane's evolution, the conflicts within the group, and the impact its work had both on the women it helped and the members themselves.

Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.

Jamie Wagner is a young lawyer who is happy to be flying under the radar at a large firm doing background research for the partners. It's not that he isn't smart. He is. It's just that hard work, the whole legal world, isn't really his thing. Underachiever? Yes. Content? At least until the firm puts him on a case that turns his whole world upside down.

It's a fact that parenting is hard enough in a family where two parents love and respect each other. After divorce, when the respect has diminished and the love has often turned to intense dislike, co-parenting can be nearly impossible, driving one or both parents to the brink of insanity. Joint Custody with a Jerk offers many proven communication techniques that help you deal with your difficult ex-husband or ex-wife.

You can reduce stress and enjoy your life! Homemaker, career woman, wife, supermom—sometimes the roles you have to fill all at once can get to be too much. Internationally known psychologist Dr. Kevin Leman has seen scores of women who are overcome by stress. With humor, insight, and practical solutions, this best-selling author helps you manage the six stress points in your life: kids, career, husband, housework, money, and crammed schedules.

After the publication of the best-selling Letters to a Young Brother, accomplished actor and speaker Hill Harper began to receive an increasing number of moving letters from inmates who yearned for a connection with a successful role model. With disturbing statistics on African-American incarceration on his mind (one in six black men were incarcerated as of 2001, and one in three can now expect to go to prison some time in their lifetimes), Harper set out to address the specific needs of inmates.

Peel back the cheerful façade that parents present, and you'll find that many are worried about their teens. Mood swings, impulsiveness, poor judgment, and other problems peak in these years. Add stressors such as screen addiction, cyberbullying, increasing academic demands, and time-consuming athletic commitments...and it's no surprise that today's teenagers rank as the most anxious in 50 years.

When the local iron mine began hiring women in 1975, Lois Jenson, a single mother on welfare, didn't think twice about accepting the grueling but well-paid job. What she hadn't considered was that she was entering a male-dominated society that fiercely resisted the inclusion of women, a prejudice born out in the brutal harassment of every female miner.

Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.