Mastering the Irate Caller
The Book Every Call Center Must Have
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $6.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Ron Ganger
-
By:
-
Joshua Martin
About this listen
In his book, Mastering the Irate Caller, Joshua Martin presents a proven formula for how to turn the angriest customer around, and most importantly, how to stay sane on the job.
After unexpectedly landing a job at a call center, he quickly discovered that all of the angry insults that customers berated him with started to impact his mental health. First, he would replay difficult conversations in his head, long after he had clocked out of work. Then, he became so emotionally exhausted that he began having meltdowns in his car. His colleagues were no different. He saw coworkers having anxiety attacks, quitting on the spot after a call went bad, and even drinking on the job.
Joshua knew he would either need a new career or a new perspective. After months of research, he developed a formula to calm down the angriest caller while staying calm and centered. At first, he applied his formula to his own calls only. As he moved into management positions, he began training his staff to de-escalate conflict using the same tools. The results were transformative.
This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally.
Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field. It is a must-listen for agents and leaders alike. Instead of bringing the stress of work home to their families, his listeners just might bring home some of his tools instead.
©2020 Joshua Martin (P)2020 Joshua MartinListeners also enjoyed...
-
Call Center Success the Sandler Way
- By: Tom Niesen
- Narrated by: William Sarris
- Length: 2 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this audiobook, author Tom Niesen shows call center managers how to empower their teams to accomplish these critical business goals using the Sandler Selling System.
By: Tom Niesen
-
Active Listening Techniques
- 30 Practical Tools to Hone Your Communication Skills
- By: Nixaly Leonardo LCSW
- Narrated by: Allyson Ryan
- Length: 3 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
To listen actively is to listen with complete attention and an engaged mind and body. And, while it may come naturally to some, it's also a skill that can be honed through practice. Active Listening Techniques will help you do just that, so you can ensure the people around you feel respected, understood, and heard. Through 30 practical communication tools, you'll acquire the skills you need to better get your message across, allowing you to cultivate healthier personal relationships, achieve greater career success, and more.
-
-
the Gas lighting stood out to me
- By Jayz Drywall on 06-27-24
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Bundle Leaders Guidebook
- To Define What Are Good Leadership Skills & Reveal the Charisma Myth. Techniques of Powerful Leaders, and How They Use Influence, Persuasion, Public Speaking for Success
- By: Brent T. Donvan, Caryl R. Breton
- Narrated by: Tom Brooks, Jay Deanne
- Length: 11 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
There are a lot of right leadership strategies and techniques our leaders have been using throughout history. In Bundle Leaders Guidebook, you will uncover the secrets to exceptional leadership. The books are designed to get you thinking about your own leadership style, and what you need to do to enhance your leadership.
-
-
Stupider for having listened to this
- By rich from dc on 01-18-22
By: Brent T. Donvan, and others
-
Conquering Burnout in a Toxic Workplace
- Techniques for Transforming Stress and Escaping Anxiety So You Can Stay Motivated and Take Control of Your Career
- By: Alison Flickinger
- Narrated by: Sally Fourth
- Length: 3 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you feeling overwhelmed and burnt out by your soul-crushing job and the demands of life? Are you struggling to find balance and fulfillment? It’s time to uncrush your soul and reclaim your passions for life and success!
-
-
Comprehensive Guide
- By Nazari on 07-20-23
-
Emotional Intelligence
- How to Stop Overthinking and Anxiety: A Guide to Feeling Happy and Free From Concerns and Fully Feel Your Emotions to Achieve Goals
- By: Jacob King
- Narrated by: John S. Herlihy
- Length: 5 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
If your answer to any or all of the questions above is in the affirmative, I’m afraid to break it to you that you have an anxiety disorder. Your mental health is your primary duty. Why wait till you are completely emotionally broken so much that it affects your life when you could procure this book, and learn simple and proven ways to make you a highly intelligent person? Anxiety and overthinking have together done more harm to people than they can ever realize, because they fail to admit that they are anxious.
By: Jacob King
-
Call Center Success the Sandler Way
- By: Tom Niesen
- Narrated by: William Sarris
- Length: 2 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this audiobook, author Tom Niesen shows call center managers how to empower their teams to accomplish these critical business goals using the Sandler Selling System.
By: Tom Niesen
-
Active Listening Techniques
- 30 Practical Tools to Hone Your Communication Skills
- By: Nixaly Leonardo LCSW
- Narrated by: Allyson Ryan
- Length: 3 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
To listen actively is to listen with complete attention and an engaged mind and body. And, while it may come naturally to some, it's also a skill that can be honed through practice. Active Listening Techniques will help you do just that, so you can ensure the people around you feel respected, understood, and heard. Through 30 practical communication tools, you'll acquire the skills you need to better get your message across, allowing you to cultivate healthier personal relationships, achieve greater career success, and more.
-
-
the Gas lighting stood out to me
- By Jayz Drywall on 06-27-24
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Bundle Leaders Guidebook
- To Define What Are Good Leadership Skills & Reveal the Charisma Myth. Techniques of Powerful Leaders, and How They Use Influence, Persuasion, Public Speaking for Success
- By: Brent T. Donvan, Caryl R. Breton
- Narrated by: Tom Brooks, Jay Deanne
- Length: 11 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
There are a lot of right leadership strategies and techniques our leaders have been using throughout history. In Bundle Leaders Guidebook, you will uncover the secrets to exceptional leadership. The books are designed to get you thinking about your own leadership style, and what you need to do to enhance your leadership.
-
-
Stupider for having listened to this
- By rich from dc on 01-18-22
By: Brent T. Donvan, and others
-
Conquering Burnout in a Toxic Workplace
- Techniques for Transforming Stress and Escaping Anxiety So You Can Stay Motivated and Take Control of Your Career
- By: Alison Flickinger
- Narrated by: Sally Fourth
- Length: 3 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you feeling overwhelmed and burnt out by your soul-crushing job and the demands of life? Are you struggling to find balance and fulfillment? It’s time to uncrush your soul and reclaim your passions for life and success!
-
-
Comprehensive Guide
- By Nazari on 07-20-23
-
Emotional Intelligence
- How to Stop Overthinking and Anxiety: A Guide to Feeling Happy and Free From Concerns and Fully Feel Your Emotions to Achieve Goals
- By: Jacob King
- Narrated by: John S. Herlihy
- Length: 5 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
If your answer to any or all of the questions above is in the affirmative, I’m afraid to break it to you that you have an anxiety disorder. Your mental health is your primary duty. Why wait till you are completely emotionally broken so much that it affects your life when you could procure this book, and learn simple and proven ways to make you a highly intelligent person? Anxiety and overthinking have together done more harm to people than they can ever realize, because they fail to admit that they are anxious.
By: Jacob King
-
Emotional Intelligence 2.0
- By: Travis Bradberry, Jean Greaves
- Narrated by: Tom Parks
- Length: 4 hrs and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction - it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.
-
-
Self-assessment is subjective
- By A. Yoshida on 03-07-18
By: Travis Bradberry, and others
-
The Charisma Myth
- How Anyone Can Master the Art and Science of Personal Magnetism
- By: Olivia Fox Cabane
- Narrated by: Lisa Cordileione
- Length: 8 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
What if charisma could be taught? For the first time, science and technology have taken charisma apart, figured it out and turned it into an applied science: In controlled laboratory experiments, researchers could raise or lower people's level of charisma as if they were turning a dial. What you'll find here is practical magic: unique knowledge, drawn from a variety of sciences, revealing what charisma really is and how it works. You'll get both the insights and the techniques you need to apply this knowledge. The world will become your lab, and every person you meet, a chance to experiment.
-
-
the mystery of the missing workbook
- By kwinebold on 12-10-13
-
Positive Intelligence
- Why Only 20% of Teams and Individuals Achieve Their True Potential and How You Can Achieve Yours
- By: Shirzad Chamine
- Narrated by: Shirzad Chamine
- Length: 8 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
In his popular Stanford University lectures, Shirzad Chamine reveals how to achieve one's true potential for both professional success and personal fulfillment. His groundbreaking research exposes ten well-disguised mental Saboteurs. Nearly 95 percent of the executives in his Stanford lectures conclude that these Saboteurs cause "significant harm" to achieving their full potential. With Positive Intelligence, you can learn the secret to defeating these internal foes.
-
-
the ultimate skeptic
- By Pando on 06-27-12
By: Shirzad Chamine
-
The Zen of Listening
- Mindful Communication in the Age of Distraction
- By: Rebecca Z. Shafir MA CCC
- Narrated by: Rebecca Z. Shafir
- Length: 7 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
This audiobook is an all-encompassing approach allowing you to transform your life. Listeners will be amazed at how simply learning to focus intently on a speaker improves the relationship, increases attention span, and helps develop negotiating skills. Learn the great barricades of misunderstanding, find out how to listen to yourself, and discover how to listen under stress and boost your memory.
-
-
Excellent Strategies! Best for Listening skills!
- By Amazon Customer on 09-23-18
-
Emotional Intelligence
- A Practical Step-by-Step Guide to Improve Your Social Skills, EQ and Empath to Create Happier Relationships, Manage Your Emotions More Effectively to Live a Better Life
- By: Henry Goleman
- Narrated by: Captain Jim Hammond
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Emotional Quotient makes up for around 90 percent of the difference between high performers and average ones. The good news is, anyone can work on increasingly their EQ. Yes, that’s right! Wherever you are currently placed with your Emotional Quotient, you can begin working on it today. This book teaches you all you need to know about recognizing your emotions, being more self-aware, managing negative emotions, using emotional intelligence to build more harmonious relationships, and much more.
By: Henry Goleman
-
Social Skills
- Practical Guide to Improve Your Relationships, Develop Your Charisma, Manage Shyness, and Learn How to Talk to Anyone
- By: Steve Brain
- Narrated by: Matthew Kinsey
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
Social Skills: Practical Guide to Improve Your Relationships, Develop Your Charisma, Manage Shyness, and Learn How to Talk to Anyone was written to help you discover that anyone can be charismatic, confident, and socially successful. The most successful people in business and in life have put in the work to improve their lives, and so can you. A happier, more confident way of living your life is within your reach - you just have not been taught that it is possible.
-
-
This audible provides valuable information
- By Gonzales Charles on 10-29-19
By: Steve Brain
-
Public Speaking Beast Mode
- Learn the Art of Social Communication and Public Speaking. The Best Tools to Succeed at the Job Interview
- By: Mila Strife
- Narrated by: Corey Warner, Jessica Andrews
- Length: 10 hrs and 41 mins
- Unabridged
-
Overall
-
Performance
-
Story
The fear of public speaking is one of the most common fears among humans. In fact, according to some studies, people are more scared of public speaking than dying, which is to say they would rather be the ones in the casket than the ones reading the eulogy! Would you like to beat anxiety and feel free from negative thoughts? Do you want to stop overthinking every situation?
-
-
awful narration
- By Rachel H. on 07-27-21
By: Mila Strife
-
Emotional Intelligence
- The Essential Beginners Guide to Mastering Social Skills, Improve Relationships and Control Emotions
- By: Daniel Clark
- Narrated by: Chris Lynch
- Length: 3 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you want to learn about the different kind of intelligence that many corporations are using in their hiring assessments of potential candidates, then this audiobook, Emotional Intelligence, is the audiobook that is a must-have to help you begin your journey in learning how to develop your emotional intelligence.
-
-
Pretty helpful
- By Dvante on 02-04-21
By: Daniel Clark
-
Emotional Intelligence for Leadership
- Discover How to Increase Your Leadership Skills and Your Ability to Manage People with the Power of EQ Mastery 2.0. Realize Why It Can Matter More Than Primal IQ
- By: Travis Goleman
- Narrated by: Peter Nash
- Length: 3 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you want to learn how to improve your leadership skills and discover the secrets behind a successful leader, give this audiobook a listen to find out how emotional intelligence can help you.
By: Travis Goleman
-
Emotional Intelligence for Leadership
- How to Improve Your Leadership and Master Your Emotions Thanks to Emotional Intelligence. A Complete Guide to Acieve Businessnsuccess and Be Appreciated. Emotions Intelligence, Book 1
- By: Daniel Pers
- Narrated by: Jason Sullivan
- Length: 3 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Are you aspiring to lead a team or a group of people? Are you already a leader who wishes to bring out the best in your employees? Read on to know how you can excel in being a leader, incorporating the emotional skills. The goal of the audiobook is simple: The audiobookook is a perfect guide to help in improving the leadership skills with the help of emotional intelligence. It lets the listeners know about emotional intelligence and various historical references related to the same.
-
-
I am satisfied to listen this audio book.
- By Courtney Phillips on 02-23-20
By: Daniel Pers
-
Mind Hacking
- Use Positive Thinking, Effective Communication, and Cognitive Behavioral Therapy to Train Your Brain. Change Your Mindset, Reprogram Your Subconscious and Achieve Happiness!
- By: George Bachman
- Narrated by: John M. Moore
- Length: 10 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you want to change your life for the better and retrain your brain to achieve maximum results? Here, you can find all the information about cognitive behavioral therapy, positive thinking, and effective communication! In this guide, you will discover all the secrets of positive and negative thinking, mind patterns, persuasion, and awareness. You will learn how to obtain a successful mindset, deal with stress, anxiety, and depression. Reach any objectives with the power of your mind!
-
-
I really benefited to listen this audible.
- By Minnie Blankenship on 03-29-20
By: George Bachman
-
Conquering Stress and Anxiety + Mastering Confrontation
- Proven Mindfulness Techniques to Develop a Peaceful Mindset. Become an Expert at Communication. Master the Art of Dealing with Conflict
- By: Robert Hunt
- Narrated by: Logan Foster
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Are you constantly stressed by overwhelming demands? Does it feel like you can’t relax or get rid of stress? If so, you’re not alone. According to the Global Organization for Stress, 75 percent of Americans experienced moderate to high-stress levels in the past month. And even worse 89 percent of people complain about stress that causes serious damage to the physical and mental health.
By: Robert Hunt
Related to this topic
-
Real Happiness at Work
- Meditations for Accomplishment, Achievement, and Peace
- By: Sharon Salzberg
- Narrated by: Sharon Salzberg
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.
-
-
inspirational and totally useful
- By C. L. Campion on 10-21-15
By: Sharon Salzberg
-
The Art of Connection
- 7 Relationship-Building Skills Every Leader Needs Now
- By: Michael J. Gelb
- Narrated by: Tom Parks
- Length: 7 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
-
-
Packed with powerful principles.
- By Jade/Clinton Phillips on 01-27-18
By: Michael J. Gelb
-
The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- By: Bob Maurer, Leigh Ann Hirschman
- Narrated by: Bob Maurer
- Length: 4 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.
-
-
A must for anyone that wants to achieve.
- By Patrick on 01-08-14
By: Bob Maurer, and others
-
Finding the Space to Lead
- A Practical Guide to Mindful Leadership
- By: Janice Marturano
- Narrated by: Janice Marturano
- Length: 8 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
We already know from scientific research that mindfulness practices enhance mental health and improve clarity and focus. Finding the Space to Lead shows how this training has specific value for leaders. This is not a new leadership system to add to the burden of already overworked people. It brings the concepts of mindfulness into the everyday life of anyone in a leadership role, through specific exercises that address practical issues.
-
-
Meant for those wanting to be "good" leaders
- By Patrick on 02-03-17
By: Janice Marturano
-
The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- By: Kristi Hedges
- Narrated by: Karen Saltus
- Length: 7 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
-
-
Useful Information, Robotic Presentation
- By Jennifer L. Sullivan on 04-22-15
By: Kristi Hedges
-
Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- By: Tim David
- Narrated by: Walter Dixon
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
-
-
Very essential
- By Gerardo A Dada on 01-21-16
By: Tim David
-
Real Happiness at Work
- Meditations for Accomplishment, Achievement, and Peace
- By: Sharon Salzberg
- Narrated by: Sharon Salzberg
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.
-
-
inspirational and totally useful
- By C. L. Campion on 10-21-15
By: Sharon Salzberg
-
The Art of Connection
- 7 Relationship-Building Skills Every Leader Needs Now
- By: Michael J. Gelb
- Narrated by: Tom Parks
- Length: 7 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
-
-
Packed with powerful principles.
- By Jade/Clinton Phillips on 01-27-18
By: Michael J. Gelb
-
The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- By: Bob Maurer, Leigh Ann Hirschman
- Narrated by: Bob Maurer
- Length: 4 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.
-
-
A must for anyone that wants to achieve.
- By Patrick on 01-08-14
By: Bob Maurer, and others
-
Finding the Space to Lead
- A Practical Guide to Mindful Leadership
- By: Janice Marturano
- Narrated by: Janice Marturano
- Length: 8 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
We already know from scientific research that mindfulness practices enhance mental health and improve clarity and focus. Finding the Space to Lead shows how this training has specific value for leaders. This is not a new leadership system to add to the burden of already overworked people. It brings the concepts of mindfulness into the everyday life of anyone in a leadership role, through specific exercises that address practical issues.
-
-
Meant for those wanting to be "good" leaders
- By Patrick on 02-03-17
By: Janice Marturano
-
The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- By: Kristi Hedges
- Narrated by: Karen Saltus
- Length: 7 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
-
-
Useful Information, Robotic Presentation
- By Jennifer L. Sullivan on 04-22-15
By: Kristi Hedges
-
Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- By: Tim David
- Narrated by: Walter Dixon
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
-
-
Very essential
- By Gerardo A Dada on 01-21-16
By: Tim David
-
Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 9 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
-
-
Effective Approach to EQ Sales Mastery
- By Joe on 07-20-17
By: Jeb Blount
-
What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
-
Deaply helpful
- By Dominique on 04-28-15
-
Stand Up for Your Life
- By: Cheryl Richardson
- Narrated by: Cheryl Richardson
- Length: 1 hr and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
On this inspirational, informative, and highly entertaining program, Cheryl teaches you that there are several steps that will lead you to a life of meaning and purpose. When you take these steps, you'll find that a Divine power opens the exact doors you need to step into the light!
-
-
Really Good!
- By Annette on 05-13-16
-
21 Days to Resilience
- How to Transcend the Daily Grind, Deal with the Tough Stuff, and Discover Your Strongest Self
- By: Zelana Montminy
- Narrated by: Heather Henderson
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
In 21 Days to Resilience, Dr. Zelana Montminy gives you a practical, concrete toolkit to develop your capacity to recover quickly. Each day of her powerful program, Dr. Montmimy introduces a key concept necessary to improve resiliency and enhance well-being - such as courage, focus, positivity, self-care, and social support - then provides three quick skills to accomplish. Throughout the book she teaches you lifelong skills you can continue to practice and return to as needed to keep your resiliency muscles strong.
-
-
Helpful insight
- By Schase on 07-08-18
By: Zelana Montminy
-
Bring Your Whole Self to Work
- How Vulnerability Unlocks Creativity, Connection, and Performance
- By: Mike Robbins
- Narrated by: Mike Robbins
- Length: 5 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
-
-
Great insight! Be Real With Yourself & Others.
- By Mervin Brown on 02-14-19
By: Mike Robbins
-
The Compassionate Achiever
- How Helping Others Fuels Success
- By: Christopher L. Kukk
- Narrated by: Rick Adamson
- Length: 8 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
For decades we've been told the key to prosperity is to look out for number one. But recent science shows that to achieve durable success, we need to be more than just achievers; we need to be compassionate achievers. New research in biology, neuroscience, and economics has found that compassion - recognizing a problem or caring about another's pain and making a commitment to help - not only improves others' lives; it can transform our own.
-
-
Me me me
- By Someone or not? on 04-04-20
What listeners say about Mastering the Irate Caller
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Kindle Customer
- 06-26-24
Simply Fantastic!
These techniques will make your job easier! My issue is really not the customers it's the unrealistic metrics and micromanaging that no other line of work deals with.Maybe we should have a video cam on management and monitor them and measure proficiency and bring them in a room and pick out when they are far from perfect! The job really doesn't suck it's the way employers treat employees that needs improvement. don't be cheap and give proper training. Rant done, this audiobook is amazing buy it!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!