Another extraordinary business fable from the New York Times best-selling author Patrick Lencioni. This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.

Beyond the personal discovery and instant relief that Working Genius provides, the model also gives teams a remarkably simple and practical framework for tapping into one another’s natural gifts, which increases productivity and reduces unnecessary judgment.

Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.

Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.

For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.

In his latest engrossing work of business fiction, best-selling author Patrick Lencioni provides a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary.

Michael and Kristen Harper are overwhelmed with financial burden. After being introduced to network marketing, Michael believes he may have found a way out. When his three best friends try to discredit the industry, Michael is tempted to trust their opinions. Fortunately, he recalls an encounter he had at his father's funeral with a high school dropout turned multimillionaire named Blake Easton. After discussing it with his wife, Michael decides to call Blake and ask him for financial advice. Little does he know that one simple phone call will send the Harpers on a life-altering journey.

The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead - and how she ultimately succeeded, not despite her many mistakes, but because of them. This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they're mopping floors and scrubbing toilets.

Nationally recognized communication expert, keynote speaker and trainer and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk—in any situation. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social situation.

Lydia Fenet, senior vice president of Christie’s and seasoned auctioneer, shares the secrets of success and the strategies behind her revolutionary sales approach to show you how to embrace and channel your own power in any room.

There are millions of people who own small businesses - and millions struggle. The Highest Calling is the inspirational story of one of them: Troy Becker. Troy has struggled for 12 years with his remodeling business. Not making much money, working 70 hours per week, his family life suffering, Troy is frustrated and confused.

Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show listeners how to apply the world-renowned Situational Leadership II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protégé named Cayla, Steve learns the three secrets of self leadership.

James Caan is one of Britain's most successful entrepreneurs. Dropping out of school at just sixteen, he started his business life with no qualifications and two pieces of advice: 'Observe the masses and do the opposite' and 'Always look for opportunities where both parties benefit'. Armed with just his father's wisdom, his own unique charm and the Yellow Pages, James Caan built a market-leading business with a turnover of more than #130 million from a broom cupboard.

Take Your Shot is the story about Russ Hibbert. Russ is a hard worker, dedicated to his wife and children, and building a career as a golf professional. But one day he wakes up and realizes his business is going nowhere. A chance meeting with business coach, David, leads to a dramatic change and an opportunity, for Russ, to design the business that he always wanted.

To keep his job, struggling salesperson Alan Atleaster must master the Eight Rules of the Contrarian Salesperson - the essential elements of non-traditional selling. Based on the field-tested principles of the Sandler Selling System, The Contrarian Salesperson gives sales professionals a compulsively listenable primer on the eight essential elements of non-traditional selling.

Useful Belief turns the "be positive" industry upside down with a fresh and modern approach to achievement. Sometimes things in life are not positive. Sometimes bad things happen to good people. If you've had a nightmare of a year, the last thing you want to hear is "Be positive!" Instead, you need an actual strategy to dig yourself out and a truly useful guidebook to show you where to go next. This is that guidebook.

Based on real experiences that David Novak had as the Chairman and CEO of Yum! Brands, this parable will empower listeners to recognize the contributions of those around them in order to drive bigger and better results. It's not hard, it's not expensive, and you don't need an MBA or even a position of authority to do it. It's a deceptively simple principle that can have a huge impact on both your life and your business.

Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.

Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.

Owen Hall drives into a petrol station to let his passenger use the facilities. She never comes back - and what's more, it seems she never even made it inside. When Owen raises a fuss, the police are called - and soon identify Owen himself as a possible culprit, not least because they already have him in the frame for another more sinister crime. Owen's always been a little different, and before long others in the community are baying for his blood. But this is a case where nothing is as it seems - least of all Owen Hall....

Born in a prison and removed from his drug-dependent mother, rejection is all that 7-year-old Alex knows. When Cathy is asked to foster little Alex, aged seven, her immediate reaction is: Why can't he stay with his present carers for the last month? He's already had many moves since coming into care as a toddler and he'll only be with her a short while before he goes to live with his permanent adoptive family. But the present carers are expecting a baby and the foster mother isn't coping, so Alex goes to live with Cathy.

At The Society for the Preservation of Pennsylvania Antiques, fundraiser Eleanor "Nell" Pratt solicits donations - and sometimes solves crimes. When a collection of George Washington's letters is lost on the same day that an archivist is found dead, it seems strange that the Society president isn't pushing for an investigation. Nell goes digging herself, and soon uncovers a long, rich history of crime.

Megan thinks that she has the perfect husband and the perfect life. Craig works so that she doesn't have to, leaving her free to relax all day in their beautiful and secluded country home. But when she starts to long for friends and purpose again, Megan applies for a job in London, much to her husband's disappointment. After Megan goes against his wishes and attends the interview, Craig decides that it is time to act. Locking her away in their home, Megan realizes that her husband never had her best interests at heart, nor did they meet by accident. Craig has been planning this.

If you're a man of a certain age you'll know there comes a point in life when getting a sports car and over-analysing your contribution to society sounds like a really good idea. With a good job in sales and marketing and a nice house in Manchester that he shared with his wife and kids, John Bishop was no different when he turned the dreaded 4-0. But instead of spanking a load of cash on a car that would have made him look like a senior stylist at Vidal Sassoon, he stumbled onto a pathway that ultimately lead him to become one of the nation's best loved comedians.

When Charlotte Rainsford, a retired schoolteacher, is accosted by a petty thief on a London street, the consequences ripple across the lives of acquaintances and strangers alike. A marriage unravels after an illicit love affair is revealed through an errant cell phone message; a posh yet financially strapped interior designer meets a business partner who might prove too good to be true.

She used to make the same mistakes we've all made with men - until she realized that the winning formula to attracting the right guy lay in skills she already had. As a successful saleswoman, Jess has practiced the techniques in promoting a product, finding the right approach, making the pitch, and closing deal after deal. Once she started to apply these same techniques to the dating scene, her love life made a complete 180, and she found herself with more interested men than she knew what to do with.

In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.

In Keys to the Kingdom, Alison Armstrong takes you on a journey of discovery into the workings of men, women, and relationships. Much of the information acquired during Alison's 15-year study of men is brought to life by the novel's charming and genuine characters. This heartfelt story communicates the type of wisdom taught in Alison's Celebrating Men, Satisfying Women workshops.

DS George Cross can be rude, difficult and awkward with people. But his unfailing logic and dogged pursuit of the truth means his conviction rate is the best on the force. So when his police colleagues dismiss the death of a man as a squabble among Bristol's homeless community, Detective Sergeant George Cross is not convinced.

It's late on Friday night when Casey's mobile starts to ring. She is expecting it to be her daughter, Riley. But it isn't Riley. It's a woman from the Emergency Duty Team. So begins Casey and Mike's latest fostering challenge - a 15-year-old girl called Keeley who's run away from her long-term foster home 25 miles away.