The Experience Economy, Updated Edition Audiobook By B. Joseph Pine II, James H. Gilmore cover art

The Experience Economy, Updated Edition

Preview

Try for $0.00
Access a growing selection of included Audible Originals, audiobooks, and podcasts.
You will get an email reminder before your trial ends.
Audible Plus auto-renews for $7.95/mo after 30 days. Upgrade or cancel anytime.

The Experience Economy, Updated Edition

By: B. Joseph Pine II, James H. Gilmore
Narrated by: Alan Sklar
Try for $0.00

$7.95 a month after 30 days. Cancel anytime.

Buy for $18.53

Buy for $18.53

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages.

Though the world has changed in many ways since then, the way to a customer’s heart has not. In fact, the idea of staging experiences to leave a memorable - and thus a lucrative - impression is now more relevant than ever. With a torrent of brands attacking consumers from all sides, how do you make yours stand out?

Welcome to the new experience economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential customers. It offers rich new examples - including the US Army, Heineken Experience, Autostadt, American Girl Place, and others - to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.

Includes a bonus pdf with graphics.

Download the accompanying reference guide.©2011 B. Joseph Pine II and James H. Gilmore (P)2012 Blackstone Audio, Inc.
Management Marketing Business Inspiring
activate_Holiday_promo_in_buybox_DT_T2

Critic reviews

“[An] updated and wonderfully relevant book.” ( AdAge)
“One of the best business books of the twentieth century, now renewed for the challenges of the twenty-first. Pine and Gilmore provide businesses everywhere with a road map for reenergizing their customer experiences.” (Tom Kelley, general manager, IDEO)

What listeners say about The Experience Economy, Updated Edition

Average customer ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    118
  • 4 Stars
    78
  • 3 Stars
    30
  • 2 Stars
    9
  • 1 Stars
    5
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    109
  • 4 Stars
    47
  • 3 Stars
    23
  • 2 Stars
    9
  • 1 Stars
    5
Story
  • 4 out of 5 stars
  • 5 Stars
    88
  • 4 Stars
    55
  • 3 Stars
    29
  • 2 Stars
    12
  • 1 Stars
    5

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Must read

Very lucrative ideas on how to deal with clients in this economy. For the past 30 years I have been and entrepreneur and this book still taught me new things and new ideas.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars

Tansform your services to an experience!

An excellent book about changing your business offerings from services to experiences and even transformations.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

An indespensible tool.

I was profoundly impacted by this book in 1999 when the ideas were brand new. This updated version is outstanding. Many things that were discussed in general in the earlier version were handled in much greater detail and a in more accessible way for this version. As an entrepreneur I'm excited to go apply it all.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars

Important subject but outdated source material

The book subject is very interesting and important but some of the examples used are now pretty outdated (iPods!)
I would preferred more examples and case studies but overall a good learning guide.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars

skip the first chapers

the first two chapters are a waste of time
skip to the third chapter y

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars

Great content

I’d been wanting to read this book for sometime. Written in 2012 it’s already starting to date in its examples but the methodology still stands the test of time. Would have preferred the authors to have read it as the voice is a little automated. I’ve started to implement many of the concepts in my business already

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

To Listen, Or Not To Listen

If you want a quick fix, don't listen to this book.

If you want to thrive instead of fighting to survive in the new economy, start reading this book today.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars

Enlightening

Highly technical performing arts approach to the evolution of markets and businesses serving their needs & wants. Best if read before or during listening. Many excellent graphics provide better context.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

What experience do you provide?

This has been an eye opening book for me. An entirely different perspective on what our business should look like.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    3 out of 5 stars

excellent concept that gets dragged out.

the concept and delivery are excellent. The attempt to morph the idea of the experience economy into the transformative experience is under explained or over reached. The last few chapters feel like an add on.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!