
Who Does What by How Much?
A Practical Guide to Customer-Centric OKRs
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Narrated by:
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Chris Abell
About this listen
The authors of Lean UX and Sense and Respond return with this deeply practical guide to Objectives and Key Results. OKRs are a simple but powerful goal-setting framework used by leading companies in every industry imaginable. This book will help you learn how to succeed with OKRs by using them to put your customers at the center of everything you do.
Every team and organization wants to improve. OKRs help you get better, because they help your teams focus on the right work. Too many companies waste time, money, and energy working on the wrong things. Why? We lose track of what our customers want and need.
Everyone has a customer. (Yes, everyone—that includes you.) We all make something in our work, and we make it for other people. Those other people are our customers—though you may call them patients, students, constituents, or even coworkers. Our success depends on how those customers respond to what we make—and they’ll only respond positively if we deliver something that’s valuable to them. So, to succeed, we must figure out who our customers are, what customer responses drive value, and how (and how much) to change our customers’ behavior to achieve better results.
Objectives and Key Results help organizations do all of this by focusing teams’ goals on the question, “Who does what by how much?”
However, using OKRs isn’t just about writing goals in a new way. It requires changing the way you work, the way you think about your work, and the way you plan the work you’ll do in the future.
In Who Does What by How Much? coauthors and OKR experts Jeff Gothelf and Josh Seiden provide a clear, how-to guide for employees in all industries to learn how to put customers front and center, so you can get to work on the right things, navigate uncertainty and achieve greater success.
©2024 Jeff Gothelf & Josh Seiden (P)2024 Jeff Gothelf & Josh SeidenListeners also enjoyed...
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Story
As companies evolve to adopt, integrate, and leverage software as the defining element of their success in the 21st century, a rash of processes and methodologies are vying for their product teams' attention. In the worst of cases, each discipline on these teams - product management, design, and software engineering - learn a different model.
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It's brief. Now go read Sense and Reapond
- By Bjorn on 10-08-17
By: Jeff Gothelf
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Sprint
- How to Solve Big Problems and Test New Ideas in Just Five Days
- By: Jake Knapp, John Zeratsky, Braden Kowitz
- Narrated by: Dan Bittner
- Length: 6 hrs and 10 mins
- Unabridged
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Overall
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Performance
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Story
Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and discussions does it take before you can be sure you have the right solution? Now there’s a surefire way to answer these important questions: the Design Sprint, created at Google by Jake Knapp. This method is like fast-forwarding into the future, so you can see how customers react before you invest all the time and expense of creating your new product, service, or campaign.
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Great Advice, But It's All Old News
- By Michael on 08-19-16
By: Jake Knapp, and others
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Escaping the Build Trap
- How Effective Product Management Creates Real Value
- By: Melissa Perri
- Narrated by: Erin deWard
- Length: 6 hrs and 44 mins
- Unabridged
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Overall
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Performance
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Story
In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You'll learn product management principles that can be applied to any organization, big or small.
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Distractingly soft narration
- By Heather Henderson on 01-21-21
By: Melissa Perri
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Transformed
- Moving to the Product Operating Model
- By: Marty Cagan
- Narrated by: Marty Cagan
- Length: 10 hrs and 9 mins
- Unabridged
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Overall
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Performance
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Story
Transformed: Moving to the Product Operating Model was written to bridge the gap between where most companies are right now and where they need to be. The leaders of these companies know they must transform to compete in an era of rapidly changing enabling technology, but most of them have never operated this way before.
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The answer I’ve been looking for!
- By Patrick on 01-05-25
By: Marty Cagan
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The Bomber Mafia
- A Dream, a Temptation, and the Longest Night of the Second World War
- By: Malcolm Gladwell
- Narrated by: Malcolm Gladwell
- Length: 5 hrs and 14 mins
- Unabridged
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Overall
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Performance
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Story
Malcolm Gladwell, author of New York Times best sellers including Talking to Strangers and host of the podcast Revisionist History, uses original interviews, archival footage, and his trademark insight to weave together the stories of a Dutch genius and his homemade computer, a band of brothers in Central Alabama, a British psychopath, and pyromaniacal chemists at Harvard. As listeners hear these stories unfurl, Gladwell examines one of the greatest moral challenges in modern American history.
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Listen to the same story on his podcast for free
- By Dustin on 04-28-21
By: Malcolm Gladwell
Jeff and Josh make the obvious but still genius statement (that was missing in the OG OKR book) that the only thing that matters is the outcomes (what a customer does), not the outputs (what we create). Once that is clear, the definitions of the KRs become much easier. E.g., we know that customers are satisfied when they use the product more or recommend it to their friends more often. What we built to accomplish that, is not relevant for the OKR definition but should be decided based on experimentation and actual results.
We are back to using OKRs in 2025, thanks to this book, and with much better results. Strong endorsement!
Now OKRs Make Sense!
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