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How to Change What's Not Working
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Narrated by:
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Dan Heath
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By:
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Dan Heath
About this listen
From the #1 New York Times bestselling coauthor of Made to Stick, Switch, and The Power of Moments comes a revolutionary guide to fixing what’s not working—in systems and processes, organizations and companies, and even in our daily lives—by identifying leverage points and concentrating resources to achieve our goals.
Changing how we work can feel overwhelming. Like trying to budge an enormous boulder. We’re stifled by the gravity of the way we’ve always done things. And we spend so much time fighting fires—and fighting colleagues—that we lack the energy to shift direction.
But with the right strategy, we can move the boulder. In Reset, Heath explores a framework for getting unstuck and making the changes that matter. The secret is to find “leverage points”: places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points.
Heath weaves together fascinating examples, ranging from a freakishly effective fast-food drive-thru to a simple trick from couples therapy to an inspirational campaign that saved a million cats.
In Reset, you’ll learn:
-Why the feeling of progress can be your secret weapon in accelerating change
-How leaders can uncover and stop wasteful activities
-Why your team’s motivation is often squandered—and how to avoid that mistake
-How you can jumpstart your change efforts by beginning with a “burst”
The book investigates mysteries: Why the middle is the roughest part of a change effort. Why inefficiency can sometimes accelerate progress. Why getting “buy-in” is the wrong way to think about change.
What if we could unlock forward movement—achieving progress on what matters most—without the need for more resources? The same people, the same assets…but dramatically better results. Yesterday, we were stuck. Today, we reset.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2025 Dan Heath (P)2025 Simon & Schuster AudioListeners also enjoyed...
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-
Story
Despite our increasing reliance on communication technology for our work, until now, there has been no guide for navigating it. Which brings us to Ping. In this accessible book for workers of all stripes—remote, hybrid, and those who work fully in person, yet use communication technologies as part of their jobs—Brodsky dives into the big questions we all have: Which communication modes are the best for which situations? How can we interact most productively and authentically? How do we build relationships at a distance? How can we increase workplace inclusion using these technologies?
By: Andrew Brodsky
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Validation
- How the Skill Set That Revolutionized Psychology Will Transform Your Relationships, Increase Your Influence, and Change Your Life
- By: Caroline Fleck
- Narrated by: Caroline Fleck
- Length: 10 hrs
- Unabridged
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Overall
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Performance
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Story
We all spend a lot of energy trying to get the people in our lives to listen to us, and despite our best efforts, we often fail. But what if the secret to influencing others was to demonstrate acceptance? Enter validation—communication that one is mindful, understands, and empathizes with another person's experience, thereby accepting it as valid. As both a means and an end, validation has profound effects, from improving relationships and de-escalating conflicts to increasing our ability to generate self-compassion and help people change their behavior.
By: Caroline Fleck
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Shift
- Managing Your Emotions—So They Don't Manage You
- By: Ethan Kross
- Narrated by: Ethan Kross
- Length: 6 hrs and 47 mins
- Unabridged
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Overall
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Performance
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Story
Whether it’s anxiety about going to the doctor, boiling rage when we’re stuck in traffic, or devastation after a painful break-up, our lives are filled with situations that send us spiraling. But as difficult as our emotions can be, they are also a superpower. Far from being “good” or “bad,” emotions are information. When they’re activated in the right ways and at the right time, they function like an immune system, alerting us to our surroundings, telling us how to react to a situation, and helping us make the right choices. But how do we make our emotions work for us rather than against us?
By: Ethan Kross
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Make Work Fair
- Data-Driven Design for Real Results
- By: Iris Bohnet, Siri Chilazi
- Narrated by: Laurel Lefkow
- Length: 12 hrs and 45 mins
- Unabridged
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Overall
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Performance
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Story
To make organizations more fair, many well-meaning individuals and companies invest their time and resources in diversity, equity, and inclusion (DEI) initiatives. But because inequity is built into the structures, processes, and environments of our workplaces, adding these programs has been ineffective and often becomes a burden passed off to the individuals they are meant to help. In Make Work Fair, behavioral scientist and author of What Works Iris Bohnet and gender expert Siri Chilazi offer data-backed, actionable solutions that build fairness into the very fabric of the workplace.
By: Iris Bohnet, and others
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Defy
- The Power of No in a World That Demands Yes
- By: Dr. Sunita Sah
- Narrated by: Dr. Sunita Sah
- Length: 8 hrs and 47 mins
- Unabridged
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Overall
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Performance
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Story
Many of us comply much more than we realize. How many times have you wanted to object, disagree, or opt out of something but ended up swallowing your words, shaking your head, and just going along? Analyzing cases ranging from corporate corruption and sexual abuse to everyday acquiescence at work, the doctor’s office, and in our personal lives, award-winning organizational psychologist Dr. Sunita Sah delves deep into why the pressure to comply is a corrosive and often invisible force in our society.
By: Dr. Sunita Sah
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Life in Three Dimensions
- How Curiosity, Exploration, and Experience Make a Fuller, Better Life
- By: Shigehiro Oishi PhD
- Narrated by: Brian Nishii
- Length: 7 hrs and 21 mins
- Unabridged
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Overall
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Performance
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Story
For many people, a good life is a stable life, a comfortable life that follows a well-trodden path. This is the case for Shigehiro Oishi's father, who has lived in a small mountain town in Japan for his entire life, putting his family's needs above his own, like his father and grandfather before him. But is a happy life, or even a meaningful life, the only path to a good life? In Life in Three Dimensions, Shige Oishi enters into a debate that has animated psychology since 1984, when Ed Diener (Oishi's mentor) published a paper that launched happiness studies.
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Ping
- The Secrets of Successful Virtual Communication
- By: Andrew Brodsky
- Narrated by: Sean Patrick Hopkins
- Length: 8 hrs and 30 mins
- Unabridged
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Overall
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Performance
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Story
Despite our increasing reliance on communication technology for our work, until now, there has been no guide for navigating it. Which brings us to Ping. In this accessible book for workers of all stripes—remote, hybrid, and those who work fully in person, yet use communication technologies as part of their jobs—Brodsky dives into the big questions we all have: Which communication modes are the best for which situations? How can we interact most productively and authentically? How do we build relationships at a distance? How can we increase workplace inclusion using these technologies?
By: Andrew Brodsky
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Validation
- How the Skill Set That Revolutionized Psychology Will Transform Your Relationships, Increase Your Influence, and Change Your Life
- By: Caroline Fleck
- Narrated by: Caroline Fleck
- Length: 10 hrs
- Unabridged
-
Overall
-
Performance
-
Story
We all spend a lot of energy trying to get the people in our lives to listen to us, and despite our best efforts, we often fail. But what if the secret to influencing others was to demonstrate acceptance? Enter validation—communication that one is mindful, understands, and empathizes with another person's experience, thereby accepting it as valid. As both a means and an end, validation has profound effects, from improving relationships and de-escalating conflicts to increasing our ability to generate self-compassion and help people change their behavior.
By: Caroline Fleck
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Shift
- Managing Your Emotions—So They Don't Manage You
- By: Ethan Kross
- Narrated by: Ethan Kross
- Length: 6 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether it’s anxiety about going to the doctor, boiling rage when we’re stuck in traffic, or devastation after a painful break-up, our lives are filled with situations that send us spiraling. But as difficult as our emotions can be, they are also a superpower. Far from being “good” or “bad,” emotions are information. When they’re activated in the right ways and at the right time, they function like an immune system, alerting us to our surroundings, telling us how to react to a situation, and helping us make the right choices. But how do we make our emotions work for us rather than against us?
By: Ethan Kross
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Make Work Fair
- Data-Driven Design for Real Results
- By: Iris Bohnet, Siri Chilazi
- Narrated by: Laurel Lefkow
- Length: 12 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
To make organizations more fair, many well-meaning individuals and companies invest their time and resources in diversity, equity, and inclusion (DEI) initiatives. But because inequity is built into the structures, processes, and environments of our workplaces, adding these programs has been ineffective and often becomes a burden passed off to the individuals they are meant to help. In Make Work Fair, behavioral scientist and author of What Works Iris Bohnet and gender expert Siri Chilazi offer data-backed, actionable solutions that build fairness into the very fabric of the workplace.
By: Iris Bohnet, and others
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Defy
- The Power of No in a World That Demands Yes
- By: Dr. Sunita Sah
- Narrated by: Dr. Sunita Sah
- Length: 8 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
Many of us comply much more than we realize. How many times have you wanted to object, disagree, or opt out of something but ended up swallowing your words, shaking your head, and just going along? Analyzing cases ranging from corporate corruption and sexual abuse to everyday acquiescence at work, the doctor’s office, and in our personal lives, award-winning organizational psychologist Dr. Sunita Sah delves deep into why the pressure to comply is a corrosive and often invisible force in our society.
By: Dr. Sunita Sah
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Calling In
- By: Loretta J Ross
- Narrated by: Loretta J Ross
- Length: 7 hrs and 30 mins
- Unabridged
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Overall
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Performance
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Story
From a pioneering Black feminist and MacArthur “Genius” Fellow, an urgent and exhilarating memoir-manifesto-handbook about how to rein in the excesses of cancel culture so we can truly communicate and solve problems together.
By: Loretta J Ross
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Superagency
- What Could Possibly Go Right with Our AI Future
- By: Reid Hoffman, Greg Beato
- Narrated by: Scott Wallace
- Length: 7 hrs and 58 mins
- Unabridged
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Overall
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Performance
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Story
Superagency offers a roadmap for using AI inclusively and adaptively to improve our lives and create positive change. While acknowledging challenges like disinformation and potential job changes, the book focuses on AI’s immense potential to increase individual agency and create better outcomes for society as a whole. Imagine AI tutors personalizing education for each child, researchers rapidly discovering cures for diseases like Alzheimer's and cancer, and AI advisors empowering people to navigate complex systems and achieve their goals
By: Reid Hoffman, and others
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Outraged
- Why We Fight About Morality and Politics and How to Find Common Ground
- By: Kurt Gray
- Narrated by: David Marantz
- Length: 13 hrs and 35 mins
- Unabridged
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Overall
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Performance
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Story
It’s easy to assume that liberals and conservatives have radically different moral foundations. In Outraged, Kurt Gray showcases the latest science to demonstrate that we all have the same moral mind—that everyone’s moral judgments stem from feeling threatened or vulnerable to harm, and provides a captivating new explanation for our moral outrage, and unpacks how to best bridge divides. If you want to understand the morals of the “other side,” ask yourself a simple question—what harms do they see?
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Harmed and dangerous
- By homerh on 01-19-25
By: Kurt Gray
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Big Goals
- The Science of Setting Them, Achieving Them, and Creating Your Best Life
- By: Caroline Adams Miller
- Narrated by: Teri Schnaubelt
- Length: 7 hrs and 4 mins
- Unabridged
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Overall
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Performance
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Story
Big Goals: The Science of Setting Them, Achieving Them, and Creating Your Best Life delves deeply into effective goal setting practices for both personal growth and corporate excellence, empowering individuals across all ages to pursue their ambitions with a newfound sense of confidence and mastery. Listeners of this book will gain a nuanced understanding of the little-known science of goal setting, with practical tools and unique worksheets to use on their goal-achieving journey.
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Written Primarily for Women
- By Tom Kindle on 01-01-25
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Switch
- How to Change Things When Change Is Hard
- By: Dan Heath, Chip Heath
- Narrated by: Charles Kahlenberg
- Length: 7 hrs and 43 mins
- Unabridged
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Overall
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Performance
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Story
Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed best seller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind - that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie.
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Even Better Than Made to Stick
- By Jeremy Devens on 02-24-10
By: Dan Heath, and others
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Tiny Experiments
- How to Live Freely in a Goal-Obsessed World
- By: Anne-Laure Le Cunff
- Narrated by: Anne-Laure Le Cunff
- Length: 10 hrs
- Unabridged
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Overall
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Performance
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Story
Life isn’t linear, and yet we try to mold it around linear goals: four-year college degrees, ten-year career plans, thirty-year mortgages. What if instead we approached life as a giant playground for experimentation? Based on ancestral philosophy and the latest scientific research, Tiny Experiments provides a desperately needed reframing: Uncertainty can be a state of expanded possibility and a space for metamorphosis. Neuroscientist and entrepreneur Anne-Laure Le Cunff reveals that all you need is an experimental mindset to turn challenges into self-discovery and doubt into opportunity.
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Upstream
- The Quest to Solve Problems Before They Happen
- By: Dan Heath
- Narrated by: Dan Heath
- Length: 7 hrs and 47 mins
- Unabridged
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Overall
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Performance
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Story
New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure?
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Mixed review
- By Aaron on 12-09-20
By: Dan Heath
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Secrets of Adulthood
- Simple Truths for Our Complex Lives
- By: Gretchen Rubin
- Narrated by: Gretchen Rubin
- Length: 2 hrs
- Unabridged
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Overall
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Performance
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Story
The right idea, invoked at the right time, can change our lives. Drawing from her long studies of happiness, and also from the challenges she’s faced herself, writer Gretchen Rubin has discovered the “Secrets of Adulthood” that can help us manage the complexities of life. To convey her conclusions, she turned to the aphorism—the ancient literary discipline that demands that a writer convey a large truth in a few words.
By: Gretchen Rubin
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Making Numbers Count
- The Art and Science of Communicating Numbers
- By: Chip Heath, Karla Starr
- Narrated by: Kathe Mazur
- Length: 4 hrs and 35 mins
- Unabridged
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Overall
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Performance
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Story
A clear, practical, first-of-its-kind guide to communicating and understanding numbers and data - from best-selling business author Chip Heath.
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Not his best work, choose another title
- By Michael Harrison on 01-25-22
By: Chip Heath, and others
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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- By: Chip Heath, Dan Heath
- Narrated by: Jeremy Bobb
- Length: 6 hrs and 24 mins
- Unabridged
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Overall
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Performance
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Story
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
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Easy to create your own defining moments
- By A. Yoshida on 12-15-17
By: Chip Heath, and others
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Decisive
- How to Make Better Choices in Life and Work
- By: Chip Heath, Dan Heath
- Narrated by: Kaleo Griffith
- Length: 9 hrs and 9 mins
- Unabridged
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Overall
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Performance
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Story
In Decisive, the Heaths, based on an exhaustive study of the decision-making literature, introduce a four-step process designed to counteract these biases. Written in an engaging and compulsively listenable style, Decisive takes readers on an unforgettable journey, from a rock star’s ingenious decision-making trick to a CEO’s disastrous acquisition, to a single question that can often resolve thorny personal decisions.
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Solid Wothwhile Advice - get you WRAP on
- By GH on 03-27-13
By: Chip Heath, and others
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Inspire
- The Universal Path for Leading Yourself and Others
- By: Adam Galinsky
- Narrated by: Will Damron
- Length: 9 hrs and 44 mins
- Unabridged
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Overall
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Performance
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Story
Social psychologist and leadership expert Adam Galinsky has spent three decades building a method for determining when we are inspiring versus infuriating, and where various leaders—presidents, CEOs, coaches, teachers, parents, and a wealth of others—currently land on that spectrum. Galinsky shows how inspiring leaders can fill us with a wellspring of hope and possibility as they guide us to become better versions of ourselves. In contrast, infuriating leaders disappoint and annoy, fueling seething cauldrons of rage.
By: Adam Galinsky