Business Conflict Resolution
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The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 24 mins
- Unabridged
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No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become.
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The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- Narrated by: Karen Saltus
- Length: 4 hrs and 24 mins
- Release date: 10-26-17
- Language: English
- No one wants to go into a tenuous situation blind and fumbling for words. Empower yourself to stand up to conflict rather than run from it....
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Conflict Resolution 101
- Techniques to Enhance Skills for Managing & Resolving Everyday Conflicts
- By: Alec Cooper
- Narrated by: Garot Michael Conklin
- Length: 2 hrs and 58 mins
- Unabridged
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Conflicts are hard. They are difficult to manage and take a lot of work to resolve. Often times, it may feel easier to just avoid them and hope they go away. You may get away with this for some time. Eventually, there will be a conflict in your life that you must resolve and cannot avoid. Wouldn’t it be nice to have a guide that outlines the necessary skills required for analyzing and resolving almost any type of everyday conflict?
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Conflict Resolution 101
- Techniques to Enhance Skills for Managing & Resolving Everyday Conflicts
- Narrated by: Garot Michael Conklin
- Length: 2 hrs and 58 mins
- Release date: 09-09-21
- Language: English
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Conflicts are hard. They are difficult to manage and take a lot of work to resolve. Often times, it may feel easier to just avoid them and hope they go away. You may get away with this for some time....
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Surrounded by Psychopaths
- How to Protect Yourself from Being Manipulated and Exploited in Business (and in Life) [The Surrounded by Idiots Series]
- By: Thomas Erikson
- Narrated by: David John
- Length: 9 hrs and 34 mins
- Unabridged
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Charming, charismatic, and delightful or manipulative, self-serving, and cunning? Psychopaths are both and that’s exactly what makes them dangerous. Best-selling author of the international phenomenon Surrounded by Idiots, Thomas Erikson, reveals how to identify the psychopaths in your life and combat their efforts to control and manipulate. Surrounded by Psychopaths teaches listeners how to deal with psychopaths in their lives by becoming aware of their own behavior and their weaknesses.
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Satisfying Read!
- By Curious Z on 10-07-20
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Surrounded by Psychopaths
- How to Protect Yourself from Being Manipulated and Exploited in Business (and in Life) [The Surrounded by Idiots Series]
- Narrated by: David John
- Series: The Surrounded by Idiots Series
- Length: 9 hrs and 34 mins
- Release date: 10-06-20
- Language: English
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Number-one internationally best-selling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them....
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Getting Along
- How to Work with Anyone (Even Difficult People)
- By: Amy Gallo
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Unabridged
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Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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Getting Along
- By Anonymous User on 02-09-24
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Getting Along
- How to Work with Anyone (Even Difficult People)
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Release date: 09-13-22
- Language: English
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In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one....
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Toxic Workplace!
- Managing Toxic Personalities and Their Systems of Power
- By: Mitchell Kusy, Elizabeth Holloway
- Narrated by: Vanessa Hart
- Length: 6 hrs and 24 mins
- Unabridged
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Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement.
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Most for toxic coworkers
- By Good product, just don’t like shaving cream on 06-07-24
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Toxic Workplace!
- Managing Toxic Personalities and Their Systems of Power
- Narrated by: Vanessa Hart
- Length: 6 hrs and 24 mins
- Release date: 07-10-20
- Language: English
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Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being....
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Mike Lenz, Eleanor McCormick
- Length: 1 hr and 47 mins
- Unabridged
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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
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Learned some things I had never heard before!
- By Vicki B on 11-07-24
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- Narrated by: Mike Lenz, Eleanor McCormick
- Series: HBR Emotional Intelligence Series
- Length: 1 hr and 47 mins
- Release date: 09-08-22
- Language: English
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This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....
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Crucial Confrontations
- Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Barrett Whitener
- Length: 4 hrs and 25 mins
- Unabridged
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The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.
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Common sense- but if only everyone read this book
- By Carrie Fisher on 01-01-24
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Crucial Confrontations
- Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
- Narrated by: Barrett Whitener
- Length: 4 hrs and 25 mins
- Release date: 08-03-21
- Language: English
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Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations....
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Daniel Kahneman, Deepak Malhotra, and others
- Narrated by: Chloe Cannon, Brian Holden
- Length: 5 hrs and 50 mins
- Unabridged
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This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.
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Good primer with wide variety of examples
- By S. O'HALLORAN on 02-24-20
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- Narrated by: Chloe Cannon, Brian Holden
- Series: HBR's 10 Must Reads series
- Length: 5 hrs and 50 mins
- Release date: 12-31-19
- Language: English
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This book will inspire you to control the negotiation before you enter the room....
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Never Split the Difference
- Negotiating as if Your Life Depended on It
- By: Chris Voss
- Narrated by: Michael Kramer
- Length: 8 hrs and 7 mins
- Unabridged
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After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.
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Needs PDF companion file
- By John L. Pinkowski on 03-07-17
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Never Split the Difference
- Negotiating as if Your Life Depended on It
- Narrated by: Michael Kramer
- Length: 8 hrs and 7 mins
- Release date: 05-17-16
- Language: English
- A former FBI hostage negotiator offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
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Cómo tratar con gente difícil [Dealing with Difficult People]
- By: Tony Schwartz, Harvard Business Review, Holly Weeks, and others
- Narrated by: Bobby Sánchez
- Length: 2 hrs and 17 mins
- Unabridged
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El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente a determinados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.
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Consejos para relación con jefes
- By Laura on 09-06-24
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Cómo tratar con gente difícil [Dealing with Difficult People]
- Narrated by: Bobby Sánchez
- Length: 2 hrs and 17 mins
- Release date: 02-15-22
- Language: Spanish
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De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas....
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Help Her Heal
- An Empathy Workbook for Sex Addicts to Help Their Partners Heal
- By: Carol Sheets, Allan Katz
- Narrated by: Carol Juergensen Sheets
- Length: 3 hrs and 41 mins
- Unabridged
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Carol Juergenen Sheets and Allan J. Katz have created a workbook/roadmap for rebuilding relationships damaged by sexual addiction and other forms of infidelity. With a focus on empathy – understanding what the betrayed partner is feeling; the exercises in this guidebook will help sex addicts rebuild lost trust and intimacy. This is a recipe for healing a broken relationship.
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Help Her Heal
- An Empathy Workbook for Sex Addicts to Help Their Partners Heal
- Narrated by: Carol Juergensen Sheets
- Length: 3 hrs and 41 mins
- Release date: 11-11-24
- Language: English
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Carol Juergenen Sheets and Allan J. Katz have created a workbook/roadmap for rebuilding relationships damaged by sexual addiction and other forms of infidelity.
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Difficult Conversations
- How to Discuss What Matters Most
- By: Douglas Stone, Bruce Patton, Sheila Heen
- Narrated by: Douglas Stone, Bruce Patton, Sheila Heen
- Length: 5 hrs and 40 mins
- Abridged
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Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.
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Talking too much
- By Carl on 12-18-02
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Difficult Conversations
- How to Discuss What Matters Most
- Narrated by: Douglas Stone, Bruce Patton, Sheila Heen
- Length: 5 hrs and 40 mins
- Release date: 07-27-00
- Language: English
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Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety, based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people....
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HBR Guide to Making Better Decisions
- HBR Insights Series
- By: Harvard Business Review
- Narrated by: Callie Beaulieu, Jonathan Yen
- Length: 5 hrs and 7 mins
- Unabridged
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As a manager you have to make decisions - from daily choices about team priorities to deciding which long-term innovation projects to pursue. But most decisions don't have a clear-cut answer, and assessing the alternatives and the risks involved can be overwhelming. You need a smarter approach to making the best choice possible. The HBR Guide to Making Better Decisions provides practical tips and advice to help you identify the problem, evaluate your alternatives, select the right path forward, and follow through successfully.
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HBR Guide to Making Better Decisions
- HBR Insights Series
- Narrated by: Callie Beaulieu, Jonathan Yen
- Series: HBR Insights Series, HBR Guide Series
- Length: 5 hrs and 7 mins
- Release date: 02-18-20
- Language: English
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As a manager you have to make decisions - from daily choices about team priorities to deciding which long-term innovation projects to pursue. But most decisions don't have a clear-cut answer, and assessing the alternatives and the risks involved can be overwhelming....
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Collaborating with the Enemy
- How to Work with People You Don't Agree with or Like or Trust
- By: Adam Kahane
- Narrated by: Jeff Hoyt
- Length: 3 hrs and 30 mins
- Unabridged
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We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?
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Run for Cover
- By Judy on 06-21-17
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Collaborating with the Enemy
- How to Work with People You Don't Agree with or Like or Trust
- Narrated by: Jeff Hoyt
- Length: 3 hrs and 30 mins
- Release date: 04-27-17
- Language: English
- We're trying to get something done that really matters to us....
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The Handbook of Conflict Resolution (3rd Edition)
- Theory and Practice
- By: Peter T. Coleman - editor, Morton Deutsch - editor, Eric C. Marcus - editor
- Narrated by: Timothy Andrés Pabon
- Length: 47 hrs and 28 mins
- Unabridged
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Peter T. Coleman, Morton Deutsch, and Eric C. Marcus present their classic guide to resolving conflict.
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Too dry ...
- By WoodenNickel on 02-12-20
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The Handbook of Conflict Resolution (3rd Edition)
- Theory and Practice
- Narrated by: Timothy Andrés Pabon
- Length: 47 hrs and 28 mins
- Release date: 03-19-19
- Language: English
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Peter T. Coleman, Morton Deutsch, and Eric C. Marcus present their classic guide to resolving conflict....
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Brave Talk
- Building Resilient Relationships in the Face of Conflict
- By: Melody Stanford Martin
- Narrated by: Nancy Peterson
- Length: 8 hrs and 50 mins
- Unabridged
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When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. These differences have ended friendships and caused rifts in families. We need a tool to help us build more resilient relationships despite real and present differences. In Brave Talk, communications expert Melody Stanford Martin offers just such a tool: impasse. By learning to treat every conflict as if it's an impasse and temporarily suspend our desire to resolve differences, we make space....
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Brave Talk
- Building Resilient Relationships in the Face of Conflict
- Narrated by: Nancy Peterson
- Length: 8 hrs and 50 mins
- Release date: 01-26-21
- Language: English
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When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. We need a tool to help us build more resilient relationships despite real and present differences....
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33 Strategies of War
- By: Robert Greene
- Narrated by: Donald Coren
- Length: 27 hrs and 30 mins
- Unabridged
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33 Strategies of War is a comprehensive guide to the subtle social game of everyday life, informed by the most ingenious and effective military principles in war. It's the I-Ching of conflict, the contemporary companion to Sun Tzu's The Art of War, and is abundantly illustrated with examples from history, including the folly and genius of everyone from Napoleon to Margaret Thatcher, Hannibal to Ulysses S. Grant, movie moguls to samurai swordsmen.
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Great for thinkers
- By Mathew on 06-17-18
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33 Strategies of War
- Narrated by: Donald Coren
- Length: 27 hrs and 30 mins
- Release date: 07-22-15
- Language: English
- 33 Strategies of War is a comprehensive guide to the subtle social game of everyday life, informed by the most ingenious and effective military principles in war....
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High Conflict
- Why We Get Trapped and How We Get Out
- By: Amanda Ripley
- Narrated by: Amanda Ripley
- Length: 9 hrs and 50 mins
- Unabridged
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High conflict is what happens when discord distills into a good-versus-evil kind of feud, the kind with an us and a them. In this state, the brain behaves differently. We feel increasingly certain of our own superiority, and everything we do to try to end the conflict, usually makes it worse. Eventually, we can start to mimic the behavior of our adversaries, harming what we hold most dear. In this book, New York Times bestselling author and award-winning journalist Amanda Ripley investigates how good people get captured by high conflict—and how they break free.
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Perspective and Tools for Conflict-Drenched Times
- By Mark Patterson on 05-19-21
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High Conflict
- Why We Get Trapped and How We Get Out
- Narrated by: Amanda Ripley
- Length: 9 hrs and 50 mins
- Release date: 04-06-21
- Language: English
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In this book, New York Times bestselling author and award-winning journalist Amanda Ripley investigates how good people get captured by high conflict—and how they break free....
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Negotiating at Work
- Turn Small Wins into Big Gains
- By: Deborah M. Kolb, Jessica L. Porter
- Narrated by: Emily Ellet
- Length: 7 hrs and 35 mins
- Unabridged
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Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever. What has been missed in much of the literature of the past 30 years is that negotiations in organizations always take place within a context - of organizational culture, of prior negotiations, of power relationships - that dictates which issues are negotiable and by whom.
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Approaching negotiations and preparations
- By Sam on 04-05-24
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Negotiating at Work
- Turn Small Wins into Big Gains
- Narrated by: Emily Ellet
- Length: 7 hrs and 35 mins
- Release date: 10-18-19
- Language: English
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Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever....
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Crucial Accountability, Second Edition
- Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Kerry Patterson
- Length: 6 hrs and 14 mins
- Unabridged
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Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
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Learn CPR!
- By Andrew Getchell on 06-21-24
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Crucial Accountability, Second Edition
- Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
- Narrated by: Kerry Patterson
- Length: 6 hrs and 14 mins
- Release date: 07-22-21
- Language: English
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Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently....
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Please try againRegular price: $17.19 or 1 credit
Sale price: $17.19 or 1 credit
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