
Crucial Accountability, Second Edition
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
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Narrated by:
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Kerry Patterson
About this listen
Hold anyone accountable. Master performance discussions. Get results.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly - often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers - diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just demanded that you meet a deadline you know you can't meet - and he clearly doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, or pay later.
- Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
Praise for Crucial Accountability:
"Revolutionary ideas...opportunities for breakthrough" (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"The most recommended and most effective resource in my library." (Stacey Allerton Firth, vice president, Human Resources, Ford of Canada)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O'Brien, CNN news anchor and producer)
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." (Mike Murray, VP Human Resources and Administration, retired, Microsoft)
©2014 VitalSmarts, LLC (P)2014 McGraw Hill-Ascent AudioListeners also enjoyed...
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Story
“Accountability is the glue that ties commitment to the result." This quote, from author Bob Proctor, illustrates perfectly the key role accountability plays in personal and organizational success. But it begs the question: If accountability brings results then how do I ensure it in my own life? It feels like nobody is accountable today. Excuses abound, and our society seems to have fostered an atmosphere of complacency. This culture of complacency can seriously hurt your team or organization.
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Essential Guide for Leaders
- By Ij on 03-24-25
By: Gary Peterson
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The Crucial Combo
- Mastering Workplace Communication and Accountability: Control Difficult Conversations and Resolve Productivity Issues with Dialogue Tools and Critical Accountability Strategies
- By: Gary Peterson
- Narrated by: Rick Selin
- Length: 7 hrs and 29 mins
- Unabridged
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Is your lack of public speaking skills holding your career back? If so, CRUCIAL COMMUNICATION: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often is the right book for you! This book shows you how to be and act your best self in a matter of days!
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Helped Me Handle Tough Work Conversations Without
- By Robert Jessica on 04-20-25
By: Gary Peterson
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Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
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When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
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Crucial Communication
- Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often
- By: Gary Peterson
- Narrated by: Rick Selin
- Length: 3 hrs and 45 mins
- Unabridged
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Is talking to others your Achilles' heel? Do you dread having to talk to your boss or show a presentation at a meeting? Is your lack of public speaking skills holding your career back? If so, Crucial Communication: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often is the right book for you! This book will show you real-life communication techniques so that you feel more comfortable talking to people at work, in different social settings, and more!
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Rudimentary and very dry.
- By Amanda Lenox on 07-13-21
By: Gary Peterson
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Influencer
- The Power to Change Anything
- By: Kerry Patterson, Joseph Grenny, David Maxfield
- Narrated by: Eric Conger
- Length: 8 hrs and 37 mins
- Unabridged
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Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters.
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Not the book for everyone
- By Amazon user on 03-16-10
By: Kerry Patterson, and others
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Change Anything
- The New Science of Personal Success
- By: Kerry Patterson, Joseph Grenny, David Maxfield, and others
- Narrated by: Joseph Grenny
- Length: 6 hrs and 32 mins
- Unabridged
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A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides in the way they want to improve their careers, financial fitness, physical fitness, and so on?
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Change - Paint-by-the-Numbers
- By Lynn on 04-12-11
By: Kerry Patterson, and others
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Accountability
- The Key to Driving a High-Performance Culture
- By: Greg Bustin
- Narrated by: Tom Albright, Greg Bustin
- Length: 9 hrs and 30 mins
- Unabridged
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In this groundbreaking book, acclaimed business consultant and international speaker Greg Bustin shares his interviews with leaders of the most admired companies in the world, and CEOs of mid-size companies who outperform their competition on a consistent basis.
By: Greg Bustin
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Crucial Conversations, Second Edition
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Joseph Grenny
- Length: 6 hrs and 27 mins
- Unabridged
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Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.
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Buried Treasure
- By Joey McDaniel on 12-04-21
By: Kerry Patterson, and others
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Secrets of Dynamic Communications
- Prepare with Focus, Deliver with Clarity, Speak with Power
- By: Ken Davis, Michael Hyatt - foreword
- Narrated by: Tom Parks
- Length: 4 hrs and 43 mins
- Unabridged
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Whether you are one who speaks only on rare occasions or you find yourself addressing an audience every day, this book will be an invaluable tool. Beneficial to the experienced pro as well as the new beginner, Secrets of Dynamic Communication is a practical and effective handbook for powerful presentations of all kinds. It takes the listener through the process of selecting and developing a theme, giving it focus, fleshing it out, and communicating well with the audience. The first half is devoted to preparation, the second to delivery.
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Excellent Resource for Speakers
- By Rhonda Stoppe on 12-12-22
By: Ken Davis, and others
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Influencer, Second Edition
- The New Science of Leading Change
- By: Joseph Grenny, Kerry Patterson, David Maxfield, and others
- Narrated by: Joseph Grenny
- Length: 8 hrs and 10 mins
- Unabridged
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From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.
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Absolutely would recommend
- By M D on 01-06-25
By: Joseph Grenny, and others
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Master Mentors
- 30 Transformative Insights from Our Greatest Minds
- By: Scott Jeffrey Miller
- Narrated by: Scott Miller
- Length: 5 hrs and 54 mins
- Unabridged
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Mining the best and brightest revelations from Franklin Covey’s global podcast, On Leadership with Scott Miller, Scott personally introduces you to 30 Master Mentors, featuring the single most transformative insight from each of them.
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Name dropping, shallow content, false humility
- By Sandy McPherson on 09-13-21
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Dialed In
- Do Your Best When It Matters Most
- By: Dr. Dana Sinclair
- Narrated by: Eunice Wong, Dr. Dana Sinclair
- Length: 7 hrs and 40 mins
- Unabridged
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For more than twenty years, Dr. Dana has worked with the best of the best to improve results, from NFL, MLB, NBA, and NHL teams to IndyCar drivers and Olympic athletes. She helps performers shift their focus and deliver optimal performance in high-pressure moments that define greatness. Her methods also work for students and teachers, business leaders and managers—anyone motivated to improve. Her approach is simple: figure out what gets in your way, develop actions to address it in the moment, and then stick to the plan. It’s not about how you feel, it’s about what you do!
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Deep Kindness
- A Revolutionary Guide for the Way We Think, Talk, and Act in Kindness
- By: Houston Kraft
- Narrated by: Houston Kraft
- Length: 5 hrs and 49 mins
- Unabridged
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Deep Kindness pairs anecdotes with actions that can make real change in our own lives, the lives of others, and throughout the world. Diving into the types of kindness the world needs most today, this book takes an honest look at the gap between our belief in kindness and our ability to practice it well—and shows us how to put intention into action. Exploring everything from the empathy gap to the skill of emotional regulation, Deep Kindness is perfect for anyone who believes in a kinder world and recognizes that there is a lot of work to do before we achieve it.
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So slow
- By Jordan Stclaire on 11-25-20
By: Houston Kraft
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Radical Candor: Fully Revised & Updated Edition
- Be a Kick-Ass Boss Without Losing Your Humanity
- By: Kim Scott
- Narrated by: Teri Schnaubelt
- Length: 11 hrs and 55 mins
- Unabridged
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The idea is simple: You don't have to choose between being a pushover and a jerk. Using Radical Candor - avoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy - you can be kind and clear at the same time. Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class.
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Odd Beginning in Revised Ed but Stick with it
- By nonscelus on 12-05-19
By: Kim Scott
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Leveling Up
- 12 Questions to Elevate Your Personal and Professional Development
- By: Ryan Leak
- Narrated by: Ryan Leak
- Length: 6 hrs and 36 mins
- Unabridged
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Whether you're a leader of ten, a hundred, or many more, there's no one more important to lead than yourself. If you're not leading yourself, why would anyone else want to follow you? Ryan Leak speaks to thousands of leaders every year, and he has learned that the most successful people have taken ownership of their own development—and in order to realize your potential, you need to fully understand yourself.
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Ryan is a master in People!!
- By amy on 03-14-23
By: Ryan Leak
Learn CPR!
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Terrific book!
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One part that stood out to me was the focus on creating a safe space for dialogue. The reminder that accountability doesn’t have to feel like confrontation, but can instead foster understanding and growth, felt so aligned with how I strive to handle difficult situations. The tools for navigating conversations while balancing compassion and clarity were practical and deeply human.
Another moment that struck me was the emphasis on addressing the gap between intentions and results. It’s something I’ve often wrestled with, wanting to see the best in others, yet needing to ensure accountability. The book’s approach of focusing on facts rather than emotions felt freeing and empowering, allowing me to express myself without fear of creating tension.
I noticed moments of repetition throughout the book, but I came to see it as purposeful, a way to solidify the core ideas and help them truly sink in. Looking back, this approach made the lessons feel more intuitive, especially in moments when I needed to apply them in real life.
What I appreciated most is how it reinforced the idea that accountability isn’t just about correcting behavior, but about strengthening bonds through honesty and respect. It gave me the confidence to step into difficult conversations knowing they could lead to deeper understanding and trust.
If you value connection and integrity, this book is a powerful resource. It’s more than just a guide, it’s a meaningful approach to accountability that fosters growth and trust in every relationship.
🤌🏻🤌🏻 executed well
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The website suggestions for exercises was helpful also
A required read for all managers
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Good information
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Call Xu accountability review
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Must read!
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Still listening
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He quotes Woody Allen
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Really hard to follow along with speaker
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