Customer Success Leadership

Product List
    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,748 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

    Regular price: $21.49 or 1 credit

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    Included in Plus membership
    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 68 ratings
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Regular price: $17.19 or 1 credit

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    Included in Plus membership
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 373 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06 or 1 credit

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    • Clarify Your Message So Customers Will Listen
    • By: Donald Miller
    • Narrated by: Donald Miller
    • Length: 4 hrs and 56 mins
    • Release date: 10-10-17
    • Language: English
    • 5 out of 5 stars 12,228 ratings
    • Donald Miller uses the 7 elements of powerful stories to teach listeners to improve how they connect with customers and grow their business.

    Regular price: $17.09 or 1 credit

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    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • By: Jay Goncalves, Ben McLellan
    • Narrated by: Ben McLellan
    • Length: 5 hrs and 28 mins
    • Release date: 02-06-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Regular price: $19.95 or 1 credit

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  • Regular price: $11.69 or 1 credit

    Sale price: $11.69 or 1 credit

    • Why Every Aspect of Your Business Model Needs a Paradigm Shift
    • By: Nick Mehta, Allison Pickens, Maria Martinez - foreword
    • Narrated by: Chloe Cannon
    • Length: 10 hrs and 6 mins
    • Release date: 07-31-20
    • Language: English
    • 5 out of 5 stars 22 ratings
    • If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate....

    Regular price: $21.49 or 1 credit

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    • How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
    • By: Kindra Hall
    • Narrated by: Kindra Hall
    • Length: 7 hrs and 15 mins
    • Release date: 09-24-19
    • Language: English
    • 4.5 out of 5 stars 1,228 ratings
    • Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies....

    Regular price: $19.79 or 1 credit

    Sale price: $19.79 or 1 credit

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 04-21-20
    • Language: English
    • 4.5 out of 5 stars 412 ratings
    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

    Regular price: $22.49 or 1 credit

    Sale price: $22.49 or 1 credit

    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 06-07-10
    • Language: English
    • 4.5 out of 5 stars 8,116 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Regular price: $21.83 or 1 credit

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    • By: Michael Maslansky
    • Narrated by: Michael Maslansky
    • Length: 7 hrs and 26 mins
    • Release date: 05-01-10
    • Language: English
    • 4.5 out of 5 stars 67 ratings
    • What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

    Regular price: $21.83 or 1 credit

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    • Perfecting the Art of Customer Service
    • By: The Disney Institute, Theodore Kinni
    • Narrated by: Barry Abrams
    • Length: 5 hrs and 26 mins
    • Release date: 05-05-15
    • Language: English
    • 4.5 out of 5 stars 889 ratings
    • Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

    Regular price: $20.00 or 1 credit

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    • The Remarkable Power of Giving People More Than They Expect
    • By: Will Guidara
    • Narrated by: Will Guidara
    • Length: 8 hrs and 37 mins
    • Release date: 02-08-24
    • Language: English
    • 5 out of 5 stars 11 ratings
    • Former co-owner of legendary restaurant Eleven Madison Park Will Guidara shares essential lessons in hospitality for every business....

    Regular price: $20.33 or 1 credit

    Sale price: $20.33 or 1 credit

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 12-16-14
    • Language: English
    • 4.5 out of 5 stars 518 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Regular price: $20.00 or 1 credit

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    • 47 Ways to Make Your Organization Exceptional
    • By: John G. Miller
    • Narrated by: John G. Miller
    • Length: 3 hrs and 15 mins
    • Release date: 01-05-10
    • Language: English
    • 4.5 out of 5 stars 126 ratings
    • Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations....

    Regular price: $12.60 or 1 credit

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    • What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
    • By: Karin Hurt, David Dye
    • Narrated by: Karin Hurt, David Dye
    • Length: 4 hrs and 49 mins
    • Release date: 05-14-24
    • Language: English
    • 3.5 out of 5 stars 3 ratings
    • It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....

    Regular price: $17.09 or 1 credit

    Sale price: $17.09 or 1 credit

    • 10 Guiding Principles for Winning Tomorrow's Business
    • By: Blake Morgan
    • Narrated by: Lisa Larsen
    • Length: 6 hrs and 38 mins
    • Release date: 10-29-19
    • Language: English
    • 4.5 out of 5 stars 31 ratings
    • In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective....

    Regular price: $19.79 or 1 credit

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  • Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    • A Roadmap for Customer-Centered Innovation
    • By: Stephen Wunker, David Farber, Jessica Wattman
    • Narrated by: Tim Andres Pabon
    • Length: 4 hrs and 52 mins
    • Release date: 11-07-16
    • Language: English
    • 4 out of 5 stars 110 ratings
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

    Regular price: $21.48 or 1 credit

    Sale price: $21.48 or 1 credit

    • How to Achieve Customer Success and Create Exceptional CX
    • By: Isabella Villani
    • Narrated by: Jonathan Yen
    • Length: 9 hrs and 4 mins
    • Release date: 04-09-19
    • Language: English
    • 4 out of 5 stars 5 ratings
    • Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit