Customer Behavior

Product List
    • By: Dale Carnegie
    • Narrated by: Andrew MacMillan
    • Length: 7 hrs and 15 mins
    • Release date: 09-16-04
    • Language: English
    • 4.5 out of 5 stars 99,698 ratings
    • For over 60 years the rock-solid, time-tested advice in this audiobook has carried thousands of now-famous people up the ladder of success in their business and personal lives....

    Regular price: $17.96 or 1 credit

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    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 09-20-22
    • Language: English
    • 4.5 out of 5 stars 75 ratings
    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

    Regular price: $15.75 or 1 credit

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    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 04-03-18
    • Language: English
    • 4.5 out of 5 stars 797 ratings
    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

    Regular price: $18.00 or 1 credit

    Sale price: $18.00 or 1 credit

    • A Detective Story About Solving the Mystery of Customer Behavior
    • By: David S Duncan
    • Narrated by: David S Duncan, Terrence Kidd
    • Length: 4 hrs and 39 mins
    • Release date: 05-04-21
    • Language: English
    • 4.5 out of 5 stars 31 ratings
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    Regular price: $14.81 or 1 credit

    Sale price: $14.81 or 1 credit

    • The Unbeatable Strategy of Loving Customers
    • By: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 37 mins
    • Release date: 12-31-21
    • Language: English
    • 4.5 out of 5 stars 75 ratings
    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

    Regular price: $17.19 or 1 credit

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    • Taking Control of the Customer Conversation
    • By: Matthew Dixon, Brent Adamson
    • Narrated by: Matthew Dixon, Brent Adamson
    • Length: 5 hrs and 43 mins
    • Release date: 07-16-19
    • Language: English
    • 4.5 out of 5 stars 1,037 ratings
    • What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them....

    Regular price: $13.50 or 1 credit

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    • The Remarkable Power of Giving People More than They Expect
    • By: Will Guidara
    • Narrated by: Will Guidara
    • Length: 8 hrs and 37 mins
    • Release date: 10-25-22
    • Language: English
    • 5 out of 5 stars 3,036 ratings
    • Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation?

    Regular price: $15.75 or 1 credit

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    • Transforming Customer Experience for an On-Screen World
    • By: Rick Delisi, Dan Michaeli
    • Narrated by: Rick Delisi
    • Length: 5 hrs and 35 mins
    • Release date: 12-21-21
    • Language: English
    • 4.5 out of 5 stars 4 ratings
    • Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....

    Regular price: $13.75 or 1 credit

    Sale price: $13.75 or 1 credit

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    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • By: Debbie Levitt
    • Narrated by: Debbie Levitt
    • Length: 16 hrs and 35 mins
    • Release date: 02-15-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    Regular price: $24.95 or 1 credit

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    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 02-05-15
    • Language: English
    • 4.5 out of 5 stars 1,041 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

    Regular price: $24.06 or 1 credit

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  • Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 04-21-20
    • Language: English
    • 4.5 out of 5 stars 413 ratings
    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

    Regular price: $22.49 or 1 credit

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    • 12 Principles for Turning Customers and Employees into Life-Long Fans
    • By: Jon Picoult
    • Narrated by: Jon Picoult
    • Length: 8 hrs and 58 mins
    • Release date: 01-18-22
    • Language: English
    • 4.5 out of 5 stars 15 ratings
    • If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business....

    Regular price: $17.19 or 1 credit

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    • How Phenomenal Leaders Inspire Their Teams, Wow Their Customers, and Make Bigger Profits
    • By: Howard Partridge
    • Narrated by: Michael Anthony
    • Length: 5 hrs and 39 mins
    • Release date: 07-20-21
    • Language: English
    • 5 out of 5 stars 2 ratings
    • The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others....

    Regular price: $13.75 or 1 credit

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    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 06-07-10
    • Language: English
    • 4.5 out of 5 stars 8,116 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Regular price: $21.83 or 1 credit

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    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 10 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    Regular price: $20.00 or 1 credit

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  • Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • A Simple, Speedy, and Sustainable Path to Superior Growth
    • By: Eddie Yoon
    • Narrated by: Chris Sorensen
    • Length: 4 hrs and 14 mins
    • Release date: 05-05-17
    • Language: English
    • 4 out of 5 stars 20 ratings
    • Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category....

    Regular price: $11.17 or 1 credit

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    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    Regular price: $15.59 or 1 credit

    Sale price: $15.59 or 1 credit

    • Creating Urgency and Growth in a Nanosecond Culture
    • By: Jason Jennings, Laurence Haughton
    • Narrated by: Jason Jennings
    • Length: 6 hrs and 52 mins
    • Release date: 03-17-15
    • Language: English
    • 5 out of 5 stars 28 ratings
    • Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business....

    Regular price: $25.78 or 1 credit

    Sale price: $25.78 or 1 credit

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