Customer Behavior

Product List
    • By: Dale Carnegie
    • Narrated by: Andrew MacMillan
    • Length: 7 hrs and 15 mins
    • Release date: 09-16-04
    • Language: English
    • 4.5 out of 5 stars 99,654 ratings
    • For over 60 years the rock-solid, time-tested advice in this audiobook has carried thousands of now-famous people up the ladder of success in their business and personal lives....

    Regular price: $17.96 or 1 credit

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    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 04-03-18
    • Language: English
    • 4.5 out of 5 stars 797 ratings
    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

    Regular price: $18.00 or 1 credit

    Sale price: $18.00 or 1 credit

    • The Unbeatable Strategy of Loving Customers
    • By: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 37 mins
    • Release date: 12-31-21
    • Language: English
    • 4.5 out of 5 stars 75 ratings
    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

    Regular price: $17.19 or 1 credit

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    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 02-05-15
    • Language: English
    • 4.5 out of 5 stars 1,041 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 09-20-22
    • Language: English
    • 4.5 out of 5 stars 74 ratings
    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

    Regular price: $15.75 or 1 credit

    Sale price: $15.75 or 1 credit

    • A Detective Story About Solving the Mystery of Customer Behavior
    • By: David S Duncan
    • Narrated by: David S Duncan, Terrence Kidd
    • Length: 4 hrs and 39 mins
    • Release date: 05-04-21
    • Language: English
    • 4.5 out of 5 stars 31 ratings
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    Regular price: $14.81 or 1 credit

    Sale price: $14.81 or 1 credit

    • The Remarkable Power of Giving People More than They Expect
    • By: Will Guidara
    • Narrated by: Will Guidara
    • Length: 8 hrs and 37 mins
    • Release date: 10-25-22
    • Language: English
    • 5 out of 5 stars 2,945 ratings
    • Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation?

    Regular price: $15.75 or 1 credit

    Sale price: $15.75 or 1 credit

    • How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
    • By: Doug Lipp
    • Narrated by: Tim Lundeen
    • Length: 5 hrs and 56 mins
    • Release date: 07-23-21
    • Language: English
    • 4.5 out of 5 stars 13 ratings
    • Leadership lessons from the iconic brand you can use to drive Disney-style success....

    Regular price: $13.75 or 1 credit

    Sale price: $13.75 or 1 credit

    • Lean Transformation in Service Organizations
    • By: Jeffrey K. Liker, Karyn Ross
    • Narrated by: Doug Greene
    • Length: 15 hrs and 41 mins
    • Release date: 08-11-21
    • Language: English
    • 4 out of 5 stars 5 ratings
    • The world's best-selling Lean expert shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way....

    Regular price: $21.49 or 1 credit

    Sale price: $21.49 or 1 credit

    • How to Create a Remarkable Culture That Wins the Hearts of Customers
    • By: Dee Ann Turner
    • Narrated by: Pam Ward
    • Length: 6 hrs and 12 mins
    • Release date: 09-03-19
    • Language: English
    • 4.5 out of 5 stars 99 ratings
    • When it comes to running a business, the most important decisions a leader makes are not about products or locations - they're about people. For the past 33 years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • Taking Control of the Customer Conversation
    • By: Matthew Dixon, Brent Adamson
    • Narrated by: Matthew Dixon, Brent Adamson
    • Length: 5 hrs and 43 mins
    • Release date: 07-16-19
    • Language: English
    • 4.5 out of 5 stars 1,035 ratings
    • What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them....

    Regular price: $13.50 or 1 credit

    Sale price: $13.50 or 1 credit

    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release date: 03-01-16
    • Language: English
    • 4.5 out of 5 stars 238 ratings
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • Technology for Humanity
    • By: Philip Kotler, Hermawan Kartajaya, Iwan Setiawan
    • Narrated by: Steve Menasche
    • Length: 7 hrs and 8 mins
    • Release date: 03-23-21
    • Language: English
    • 4 out of 5 stars 63 ratings
    • Celebrated promoter of the "Four P's of Marketing", Philip Kotler, explains how marketers can use technology to address customers' needs and make a difference in the world....

    Regular price: $13.99 or 1 credit

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    • The Real Reason Features and Benefits Selling Doesn't Work
    • By: Greg Nanigian
    • Narrated by: Graham Rowat
    • Length: 3 hrs and 48 mins
    • Release date: 12-29-20
    • Language: English
    • 4.5 out of 5 stars 18 ratings
    • Learn the secret of what really drives sales - and how to give people what they need so they want to buy from you....

    Regular price: $11.17 or 1 credit

    Sale price: $11.17 or 1 credit

  • Regular price: $11.17 or 1 credit

    Sale price: $11.17 or 1 credit

    • How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
    • By: Adele Revella
    • Narrated by: Pam Ward
    • Length: 7 hrs and 2 mins
    • Release date: 11-12-19
    • Language: English
    • 4 out of 5 stars 39 ratings
    • Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions....

    Regular price: $17.19 or 1 credit

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    • How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
    • By: Robbie Kellman Baxter
    • Narrated by: Caroline Miller
    • Length: 6 hrs and 16 mins
    • Release date: 09-24-21
    • Language: English
    • 5 out of 5 stars 24 ratings
    • Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • A Growth Strategy for Work, an Even Better Strategy for Life
    • By: Jeff Henderson, John C. Maxwell - foreword
    • Narrated by: Jeff Henderson
    • Length: 5 hrs and 45 mins
    • Release date: 10-01-19
    • Language: English
    • 5 out of 5 stars 411 ratings
    • Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....

    Regular price: $19.79 or 1 credit

    Sale price: $19.79 or 1 credit

    • Leadership Behavior Strategies for Continuous Improvement in Healthcare
    • By: John Toussaint, Kim Barnas, Emily Adams - contributor
    • Narrated by: Kyle Tait
    • Length: 5 hrs and 37 mins
    • Release date: 07-14-21
    • Language: English
    • 3.5 out of 5 stars 10 ratings
    • Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 06-28-11
    • Language: English
    • 4.5 out of 5 stars 2,871 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

    Regular price: $18.89 or 1 credit

    Sale price: $18.89 or 1 credit