Customer Behavior

Product List
    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 04-03-18
    • Language: English
    • 4.5 out of 5 stars 812 ratings
    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

    Regular price: $18.00

    • The Unbeatable Strategy of Loving Customers
    • By: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 37 mins
    • Release date: 12-31-21
    • Language: English
    • 4.5 out of 5 stars 78 ratings
    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

    Regular price: $17.19

    • 12 Principles for Turning Customers and Employees into Life-Long Fans
    • By: Jon Picoult
    • Narrated by: Jon Picoult
    • Length: 8 hrs and 58 mins
    • Release date: 01-18-22
    • Language: English
    • 4.5 out of 5 stars 17 ratings
    • If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business....

    Regular price: $17.19

  • Regular price: $6.95

    • The Remarkable Power of Giving People More than They Expect
    • By: Will Guidara
    • Narrated by: Will Guidara
    • Length: 8 hrs and 37 mins
    • Release date: 10-25-22
    • Language: English
    • 5 out of 5 stars 3,869 ratings
    • Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation?

    Regular price: $15.75

    • How to Create Tech Products Customers Love
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 8 hrs and 46 mins
    • Release date: 04-29-25
    • Language: English
    • 5 out of 5 stars 2 ratings
    • How do today's most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies.

    Regular price: $13.99

    • A Detective Story About Solving the Mystery of Customer Behavior
    • By: David S Duncan
    • Narrated by: David S Duncan, Terrence Kidd
    • Length: 4 hrs and 39 mins
    • Release date: 05-04-21
    • Language: English
    • 4.5 out of 5 stars 36 ratings
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    Regular price: $17.09

    • How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
    • By: Scott McKain
    • Narrated by: Scott McKain
    • Length: 5 hrs and 14 mins
    • Release date: 10-09-18
    • Language: English
    • 4.5 out of 5 stars 47 ratings
    • Award-winning speaker and author Scott McKain explains how to move beyond being distinctive and to take your brand and business to the next level, to become iconic by knowing your customer and audience and providing the "Ultimate Customer Experience" every time....

    Regular price: $17.18

    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 02-05-15
    • Language: English
    • 4.5 out of 5 stars 1,043 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

    Regular price: $24.06

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 24 ratings
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    Regular price: $15.59

    • Transforming Customer Experience for an On-Screen World
    • By: Rick Delisi, Dan Michaeli
    • Narrated by: Rick Delisi
    • Length: 5 hrs and 35 mins
    • Release date: 12-21-21
    • Language: English
    • 4 out of 5 stars 5 ratings
    • Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....

    Regular price: $13.75

    • Taking Control of the Customer Conversation
    • By: Matthew Dixon, Brent Adamson
    • Narrated by: Matthew Dixon, Brent Adamson
    • Length: 5 hrs and 43 mins
    • Release date: 07-16-19
    • Language: English
    • 4.5 out of 5 stars 1,082 ratings
    • What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them....

    Regular price: $13.50

    • How to Take Control of the Customer Conversation
    • By: Matthew Dixon, Brent Adamson
    • Narrated by: Matthew Dixon, Brent Adamson
    • Length: 5 hrs and 43 mins
    • Release date: 02-10-22
    • Language: English
    • 4.5 out of 5 stars 9 ratings
    • Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them....

    Regular price: $18.88

    • How Phenomenal Leaders Inspire Their Teams, Wow Their Customers, and Make Bigger Profits
    • By: Howard Partridge
    • Narrated by: Michael Anthony
    • Length: 5 hrs and 39 mins
    • Release date: 07-20-21
    • Language: English
    • 5 out of 5 stars 2 ratings
    • The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others....

    Regular price: $13.75

    • Creating Urgency and Growth in a Nanosecond Culture
    • By: Jason Jennings, Laurence Haughton
    • Narrated by: Jason Jennings
    • Length: 6 hrs and 52 mins
    • Release date: 03-17-15
    • Language: English
    • 4.5 out of 5 stars 30 ratings
    • Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business....

    Regular price: $25.78

    • Powerful Strategies That Move Customers to Make Fast, Favorable Decisions
    • By: Andy Paul
    • Narrated by: Grover Gardner
    • Length: 6 hrs and 32 mins
    • Release date: 12-17-14
    • Language: English
    • 4.5 out of 5 stars 40 ratings
    • Amp up Your Sales reveals how to simplify your sales strategy, maximize the value of your selling, and amplify your sales responsiveness....

    Regular price: $24.06

    • The Story of Innovation and Customer Choice
    • By: Clayton M. Christensen, Taddy Hall
    • Narrated by: John Pruden
    • Length: 7 hrs and 25 mins
    • Release date: 10-04-16
    • Language: English
    • 4.5 out of 5 stars 1,714 ratings
    • The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products....

    Regular price: $18.89

    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • By: Debbie Levitt
    • Narrated by: Debbie Levitt
    • Length: 16 hrs and 35 mins
    • Release date: 02-15-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    Regular price: $24.95

    • What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
    • By: Geoffrey Colon
    • Narrated by: Geoffrey Colon
    • Length: 6 hrs and 14 mins
    • Release date: 07-15-16
    • Language: English
    • 4 out of 5 stars 81 ratings
    • A sobering reality is hitting marketers. Technology hasn't just reshaped mass media, it's altering behavior as well. And getting through to customers will take some radical rethinking....

    Regular price: $24.06

    • Cracking the Code of Consumer Psychology
    • By: Mark Nelson
    • Narrated by: Virtual Voice
    • Length: 47 mins
    • Release date: 04-14-25
    • Language: English
    • Not rated yet
    • Consumer behavior is all about the way people buy and use products and services. Understanding consumer behavior can help you be more effective at ...

    Regular price: $6.00