Customer Behavior

Product List
    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 04-03-18
    • Language: English
    • 4.5 out of 5 stars 812 ratings
    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

    $18.00 or free with 30-day trial

    • The Unbeatable Strategy of Loving Customers
    • By: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 37 mins
    • Release date: 12-31-21
    • Language: English
    • 4.5 out of 5 stars 78 ratings
    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

    $17.19 or free with your Plus trial

    • 12 Principles for Turning Customers and Employees into Life-Long Fans
    • By: Jon Picoult
    • Narrated by: Jon Picoult
    • Length: 8 hrs and 58 mins
    • Release date: 01-18-22
    • Language: English
    • 4.5 out of 5 stars 17 ratings
    • If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business....

    $17.19 or free with your Plus trial

    • The Remarkable Power of Giving People More than They Expect
    • By: Will Guidara
    • Narrated by: Will Guidara
    • Length: 8 hrs and 37 mins
    • Release date: 10-25-22
    • Language: English
    • 5 out of 5 stars 3,950 ratings
    • Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation?

    $15.75 or free with 30-day trial

    • How to Create Tech Products Customers Love
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 8 hrs and 46 mins
    • Release date: 04-29-25
    • Language: English
    • 5 out of 5 stars 3 ratings
    • How do today's most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies.

    $13.99 or free with 30-day trial

    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 02-05-15
    • Language: English
    • 4.5 out of 5 stars 1,044 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

    $24.06 or free with 30-day trial

    • A Detective Story About Solving the Mystery of Customer Behavior
    • By: David S Duncan
    • Narrated by: David S Duncan, Terrence Kidd
    • Length: 4 hrs and 39 mins
    • Release date: 05-04-21
    • Language: English
    • 4.5 out of 5 stars 37 ratings
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    $17.09 or free with 30-day trial

    • Transforming Customer Experience for an On-Screen World
    • By: Rick Delisi, Dan Michaeli
    • Narrated by: Rick Delisi
    • Length: 5 hrs and 35 mins
    • Release date: 12-21-21
    • Language: English
    • 4 out of 5 stars 5 ratings
    • Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....

    $13.75 or free with your Plus trial

    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 14 mins
    • Release date: 04-07-22
    • Language: English
    • 5 out of 5 stars 5 ratings
    • The lifeblood of your business is repeat customers. But customers can be fickle, markets shift and competitors are ruthless. So how do you ensure a steady flow of business? The secret—no matter what industry you're in—is finding and keeping automatic customers....

    $13.07 or free with 30-day trial

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 24 ratings
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    $15.59 or free with 30-day trial

    • How to Learn What Customers Need but Don't Tell You
    • By: Andrea Olson
    • Narrated by: Rachel Perry
    • Length: 4 hrs and 53 mins
    • Release date: 06-14-22
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Traditional customer feedback methods ignore two essential sources of insight: context and behavior. These reveal the why behind the what, eliminating the ambiguity of open-ended customer feedback—and this requires a different approach....

    $17.19 or free with your Plus trial

    • How Phenomenal Leaders Inspire Their Teams, Wow Their Customers, and Make Bigger Profits
    • By: Howard Partridge
    • Narrated by: Michael Anthony
    • Length: 5 hrs and 39 mins
    • Release date: 07-20-21
    • Language: English
    • 5 out of 5 stars 2 ratings
    • The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others....

    $13.75 or free with your Plus trial

    • Taking Control of the Customer Conversation
    • By: Matthew Dixon, Brent Adamson
    • Narrated by: Matthew Dixon, Brent Adamson
    • Length: 5 hrs and 43 mins
    • Release date: 07-16-19
    • Language: English
    • 4.5 out of 5 stars 1,086 ratings
    • What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them....

    $13.50 or free with 30-day trial

    • Cracking the Code of Consumer Psychology
    • By: Mark Nelson
    • Narrated by: Virtual Voice
    • Length: 47 mins
    • Release date: 04-14-25
    • Language: English
    • Not rated yet
    • Consumer behavior is all about the way people buy and use products and services. Understanding consumer behavior can help you be more effective at ...

    $6.00 or free with your Plus trial

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 11 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    $20.00 or free with 30-day trial

  • $6.95 or free with 30-day trial

    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • By: Debbie Levitt
    • Narrated by: Debbie Levitt
    • Length: 16 hrs and 35 mins
    • Release date: 02-15-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    $24.95 or free with 30-day trial

    • What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
    • By: Geoffrey Colon
    • Narrated by: Geoffrey Colon
    • Length: 6 hrs and 14 mins
    • Release date: 07-15-16
    • Language: English
    • 4 out of 5 stars 81 ratings
    • A sobering reality is hitting marketers. Technology hasn't just reshaped mass media, it's altering behavior as well. And getting through to customers will take some radical rethinking....

    $24.06 or free with your Plus trial

    • A Simple, Speedy, and Sustainable Path to Superior Growth
    • By: Eddie Yoon
    • Narrated by: Chris Sorensen
    • Length: 4 hrs and 14 mins
    • Release date: 05-05-17
    • Language: English
    • 4 out of 5 stars 20 ratings
    • Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category....

    $11.17 or free with your Plus trial

    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 09-20-22
    • Language: English
    • 5 out of 5 stars 89 ratings
    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

    $15.75 or free with 30-day trial