Customer Success Management

Product List
  • Regular price: $6.95

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 72 ratings
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Regular price: $17.19

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 375 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 24 ratings
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    Regular price: $15.59

    • The Guide For Building Your Top Performing CX Program
    • By: Jeff Sheehan
    • Narrated by: Virtual Voice
    • Length: 6 hrs and 21 mins
    • Release date: 03-01-24
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next ...

    Regular price: $4.99

    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 9 mins
    • Release date: 02-15-24
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

    Regular price: $14.99

    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,783 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

    Regular price: $21.49

    • The Golden Recipe(The ultimate guide on how to provide amazing customer service and exceptional customer experience)
    • By: Nikolaos Zormpas
    • Narrated by: Virtual Voice
    • Length: 6 hrs and 29 mins
    • Release date: 04-02-25
    • Language: English
    • Not rated yet
    • Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back ...

    Regular price: $11.99

    • The Only Difference Between Success and Failure
    • By: Grant Cardone
    • Narrated by: Grant Cardone
    • Length: 7 hrs and 24 mins
    • Release date: 07-19-11
    • Language: English
    • 4.5 out of 5 stars 47,435 ratings
    • Ready to take massive action? Change your life and reach any goal with the 10X Rule by Grant Cardone. Never settle again.

    Regular price: $24.06

    • A Detective Story About Solving the Mystery of Customer Behavior
    • By: David S Duncan
    • Narrated by: David S Duncan, Terrence Kidd
    • Length: 4 hrs and 39 mins
    • Release date: 05-04-21
    • Language: English
    • 4.5 out of 5 stars 37 ratings
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    Regular price: $17.09

    • Implement a Winning Strategy Driven by Customer Lifetime Value
    • By: Peter Fader, Sarah Toms
    • Narrated by: Steve Menasche
    • Length: 4 hrs and 2 mins
    • Release date: 06-11-19
    • Language: English
    • 4.5 out of 5 stars 41 ratings
    • Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....

    Regular price: $11.17

    • A Roadmap for Customer-Centered Innovation
    • By: Stephen Wunker, David Farber, Jessica Wattman
    • Narrated by: Tim Andres Pabon
    • Length: 4 hrs and 52 mins
    • Release date: 11-07-16
    • Language: English
    • 4 out of 5 stars 110 ratings
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

    Regular price: $21.48

  • Regular price: $14.99

    • Move Beyond the Competition, Create More Value, and Become the Obvious Choice
    • By: Peter Sheahan, Julie Williamson
    • Narrated by: Peter Sheahan, Walter Dixon
    • Length: 8 hrs and 24 mins
    • Release date: 05-10-16
    • Language: English
    • 4.5 out of 5 stars 11 ratings
    • Peter Sheahan and Julie Williamson show you how to identify the place where you can create the most value - your edge of disruption - at the intersection of old and new....

    Regular price: $24.06

  • Regular price: $14.95

    • 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
    • By: Joseph A. Michelli
    • Narrated by: Joseph Michelli
    • Length: 8 hrs and 8 mins
    • Release date: 08-10-21
    • Language: English
    • 5 out of 5 stars 1 rating
    • In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....

    Regular price: $17.19

    • How Irresistible Leaders Attract Employees, Customers, and Profits
    • By: Roberta Chinsky Matuson
    • Narrated by: Roberta Chinsky Matuson
    • Length: 6 hrs and 48 mins
    • Release date: 05-03-17
    • Language: English
    • 4.5 out of 5 stars 20 ratings
    • Employees don't work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay....

    Regular price: $24.06

    • How Crucial Is Alignment Between Sales, Marketing, and Customer Success Today?
    • By: Kiko Bliss
    • Narrated by: Matthew D. Andersen
    • Length: 6 hrs and 18 mins
    • Release date: 06-09-25
    • Language: English
    • Not rated yet
    • Fifteen years since its first rise, Revenue Operations (RevOps) remains the backbone of modern revenue strategies. What started as a solution to misaligned sales, marketing, and customer success functions has evolved into a mature, indispensable framework.

    Regular price: $19.95

    • Succeeding in Sales and Unlocking the Power of Relationship Building
    • By: Sandra Rojas
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 6 mins
    • Release date: 06-26-25
    • Language: English
    • 5 out of 5 stars 1 rating
    • In the world of sales, there is often an emphasis on closing deals and achieving short-term success. However, the true power of sales lies not in ...

    Regular price: $11.99

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 12-16-14
    • Language: English
    • 4.5 out of 5 stars 525 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Regular price: $20.00