Great Customer

Product List
    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,752 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

    Regular price: $21.49 or 1 credit

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    • How to Deliver Great Customer Experiences at Scale
    • By: Tony Bates, Dr. Natalie Petouhoff
    • Narrated by: Jennifer Jill Araya
    • Length: 9 hrs and 53 mins
    • Release date: 08-25-23
    • Language: English
    • 5 out of 5 stars 1 rating
    • A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 10 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    Regular price: $20.00 or 1 credit

    Sale price: $20.00 or 1 credit

  • Regular price: $15.56 or 1 credit

    Sale price: $15.56 or 1 credit

    • Proven Techniques from the Business Pros
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 30 mins
    • Release date: 03-06-06
    • Language: English
    • 4 out of 5 stars 107 ratings
    • In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....

    Regular price: $8.24 or 1 credit

    Sale price: $8.24 or 1 credit

    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: Don Leslie
    • Length: 2 hrs and 21 mins
    • Release date: 11-27-07
    • Language: English
    • 4 out of 5 stars 1,028 ratings
    • Great companies can fail: not because they do anything wrong, but because they do everything right....

    Regular price: $15.02 or 1 credit

    Sale price: $15.02 or 1 credit

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    • The Guide to Product Management for Innovators, Leaders, and Entrepreneurs
    • By: Valerio Zanini
    • Narrated by: Virtual Voice
    • Length: 6 hrs and 46 mins
    • Release date: 04-19-24
    • Language: English
    • Not rated yet
    • Building a great product that customers love requires a variety of skills, mindsets, and techniques. Starting from the three pillars of customer ...

    Regular price: $12.99 or 1 credit

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    • 20 Best Practices of the World's Greatest Sales Forces
    • By: Rick Page
    • Narrated by: Jeff Riggenbach
    • Length: 4 hrs and 32 mins
    • Release date: 07-20-21
    • Language: English
    • Not rated yet
    • A master of the complex sale and a best-selling author, Rick Page is also one of the most experienced sales consultants and trainers in the world. Make Winning a Habit defines the gap between what companies know to do and how they consistently perform....

    Regular price: $11.17 or 1 credit

    Sale price: $11.17 or 1 credit

    Included in Plus membership
  • Regular price: $9.99 or 1 credit

    Sale price: $9.99 or 1 credit

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    • How the World's Top Companies Use Human Insight to Create Great Experiences
    • By: Janelle Estes, Andy MacMillan
    • Narrated by: Lexi Mae
    • Length: 6 hrs and 8 mins
    • Release date: 02-15-22
    • Language: English
    • 5 out of 5 stars 1 rating
    • User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

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    • Great Hotel and Restaurant Leaders Share Their Secrets
    • By: Micah Solomon, Herve Humler - foreword
    • Narrated by: Kevin T. Collins
    • Length: 7 hrs and 10 mins
    • Release date: 07-30-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • The Science Behind Creating Great Experiences and Lasting Impressions
    • By: Noah Fleming
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 50 mins
    • Release date: 11-15-16
    • Language: English
    • 4.5 out of 5 stars 32 ratings
    • How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • Great Stories about Great Service
    • By: Mac Anderson
    • Narrated by: Derek Shetterly
    • Length: 1 hr and 19 mins
    • Release date: 07-03-14
    • Language: English
    • 4.5 out of 5 stars 2 ratings
    • Mac Anderson has compiled a fantastic audiobook filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans....

    Regular price: $13.74 or 1 credit

    Sale price: $13.74 or 1 credit

    Included in Plus membership
  • Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • Deliver Great Customer Experiences with Less Effort
    • By: Bill Price, David Jaffe
    • Narrated by: Caroline Miller
    • Length: 8 hrs and 8 mins
    • Release date: 05-27-22
    • Language: English
    • 4 out of 5 stars 2 ratings
    • Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons....

    Regular price: $23.36 or 1 credit

    Sale price: $23.36 or 1 credit

    • How to Manage Your Business to Maximize Customer Service, Profit, and Employee Culture
    • By: Karl Palachuk
    • Narrated by: Robin Palachuk
    • Length: 5 hrs and 27 mins
    • Release date: 12-16-23
    • Language: English
    • 5 out of 5 stars 1 rating
    • Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by. These rules will help you align your personal and professional goals....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • What Winning Companies and Great Managers Do in Tough Times
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 57 mins
    • Release date: 03-15-10
    • Language: English
    • 4.5 out of 5 stars 29 ratings
    • As best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share....

    Regular price: $13.00 or 1 credit

    Sale price: $13.00 or 1 credit

    • Using Great Service to Create Rabid Fans
    • By: Peter Shankman
    • Narrated by: Jason Huggins
    • Length: 6 hrs and 32 mins
    • Release date: 01-27-15
    • Language: English
    • 4.5 out of 5 stars 87 ratings
    • Looking at exceptional companies, Peter Shankman shows how you can create your own customer army....

    Regular price: $28.99 or 1 credit

    Sale price: $28.99 or 1 credit

    • Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
    • By: Daniella Fairbairn
    • Narrated by: Melissa Finley
    • Length: 1 hr and 6 mins
    • Release date: 06-01-16
    • Language: English
    • Not rated yet
    • The secret to getting a competitive edge in business is not what you think it is. We've all been there. At one point or another, we've all been in some establishment where....

    Regular price: $6.95 or 1 credit

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  • Regular price: $17.90 or 1 credit

    Sale price: $17.90 or 1 credit