The Heart of Hospitality
Great Hotel and Restaurant Leaders Share Their Secrets
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Narrated by:
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Kevin T. Collins
About this listen
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other—essential for businesses inside and outside the hospitality industry.
As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
©2018 Micah Solomon (P)2024 TantorRelated to this topic
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Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
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Very informative
- By Janice on 05-31-20
By: Gerry MacPherson
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The New Restaurant Manager
- How to Get Ahead, Avoid Rookie Mistakes, and Still Have a Life
- By: John Self
- Narrated by: John Self
- Length: 5 hrs and 42 mins
- Unabridged
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The New Restaurant Manager is for new managers who want to avoid the mistakes that most beginning managers make. This refreshing how-to guide is written in a practical, down-to-earth style, like having coffee with your mentor.
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Great book
- By Maria Dzhugdanova on 07-03-23
By: John Self
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Your Restaurant Sucks!
- Embrace the Suck. Unleash Your Restaurant. Become Outstanding
- By: Donald Burns
- Narrated by: Sean Pratt
- Length: 8 hrs and 13 mins
- Unabridged
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With the horrific failure rates of restaurants, how can you ensure yours will not only survive but grow and thrive? If your restaurant sucks, it is because you suck at running it; 100 percent. Donald Burns, author of Your Restaurant Sucks has created a methodology and mindset honed from his Special Operations training in the US Air Force. As a Pararescueman, his training developed a keen sense of purposeful and fast decision making. In the military, he learned the phrase, "embrace the suck".
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A must for restaurants!
- By William on 10-07-21
By: Donald Burns
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Hospitality 2.0
- Digital Revolution in the Hotel Industry
- By: Ira Vouk
- Narrated by: Cindy Slater
- Length: 11 hrs and 27 mins
- Unabridged
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This audiobook is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently.
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Total disappointment
- By Evan Djikas on 10-05-24
By: Ira Vouk
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Hospitality DNA
- Career Journeys with Unprecedented Insights from Industry Award Winners
- By: Dave Nitzel, Dave Domzalski
- Narrated by: Tarquin Thornton-Close
- Length: 7 hrs and 46 mins
- Unabridged
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Listen to Hospitality DNA to learn how elite operators think and act in the bar and restaurant business! Hospitality DNA is a term widely used but not truly understood. It's generally used to describe someone who seems to be a “natural” in our business as if they were born to it. But were they?
By: Dave Nitzel, and others
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Running a Restaurant for Dummies
- By: Michael Garvey, Heather Dismore, Andrew G. Dismore
- Narrated by: Shawn Compton
- Length: 13 hrs and 18 mins
- Unabridged
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Even if you don't know anything about cooking or running a business, you might still have a great idea for a restaurant - and this handy guide will show you how to make your dream a reality. If you already own a restaurant, but want to see it get more successful, Running a Restaurant for Dummies offers unbeatable tips and advice for bringing in hungry customers. From start to finish, you'll learn everything you need to know to succeed.
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DECENT OVERVIEW
- By Shane K. on 06-12-24
By: Michael Garvey, and others
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Heads in Beds
- A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
- By: Jacob Tomsky
- Narrated by: Jacob Tomsky
- Length: 8 hrs and 3 mins
- Unabridged
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Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
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credit worthy
- By colleen on 01-20-13
By: Jacob Tomsky
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The Restaurant Marketing Mindset
- A Comprehensive Guide to Establishing Your Restaurant’s Brand, from Concept to Launch and Beyond
- By: Chip Klose
- Narrated by: Chip Klose
- Length: 4 hrs and 50 mins
- Unabridged
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Restaurants boast some of the highest failure rates of any industry, yet even worse is the sheer number of concepts that struggle just to break even. In The Restaurant Marketing Mindset, Chip Klose introduces a series of mindset shifts and actionable frameworks to help owners and operators finally take control of their marketing.
By: Chip Klose
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
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Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
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Restaurant & Bar Marketing
- The No Bulls#it Guide to Improving Guest Counts
- By: Erik Shellenberger
- Narrated by: Erik Shellenberger
- Length: 1 hr and 54 mins
- Unabridged
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A real, raw, and relevant look at the reality of marketing your bar or restaurant in today’s noisy online world. Learn why social media marketing has lost its effectiveness over the years and how content marketing can give you a simple, much-needed edge.
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Ehh try something else
- By Chris on 09-06-20
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Profit First for Restaurants
- Transform Your Money-Eating Restaurant into a Cash-Making Machine
- By: Kasey Anton
- Narrated by: Kasey Anton
- Length: 6 hrs and 56 mins
- Unabridged
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People don’t open restaurants just because they want to start a business. People open restaurants because they are building a dream. You can create the restaurant of your dreams. You can also be profitable, pay your vendors, your staff, and yourself, and savor the joys of hospitality without stress and uncertainty.
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Kasey understands Restaurant People bc she is Restaurant People
- By ryeseeder on 11-20-24
By: Kasey Anton
What listeners say about The Heart of Hospitality
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- S. T. McCormick
- 08-12-24
Famous hospitality “bible” is a great listen
The Heart of Hospitality is an industry hospitality “bible” recommended by Wharton, Cornell, et al. So I was expecting something dry. It’s decidedly not dry. To the contrary, it’s a particularly fun listen where you hear from everyone from Isadore Sharp (Four Seasons) to Tom Colicchio (Top Chef, etc.) and, most of all, The Ritz-Carlton Hotel Company’s co-founder Herve Humler. Best of all, though, the author, Micah Solomon, is a known expert and a thoroughly engaging guy. I love that it lets you “visit” some ultra-Five Star hotel properties; this makes it a lot of fun, and I learned enough to re-energize my own customer service and hospitality approach. Highly recommended.
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