Customer Science

Product List
    • Unlocking Consumer Decisions with the Science of Behavioral Economics
    • By: Melina Palmer
    • Narrated by: Rachel Perry
    • Length: 8 hrs and 12 mins
    • Release date: 05-11-21
    • Language: English
    • 4.5 out of 5 stars 30 ratings
    • This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    Included in Plus membership
  • Regular price: $20.00 or 1 credit

    Sale price: $20.00 or 1 credit

    • Mastering the Customer Conversation Using the Surprising Science of Decision-Making
    • By: Jeff Bloomfield
    • Narrated by: Virtual Voice
    • Length: 5 hrs and 19 mins
    • Release date: 02-28-24
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Your business lives and dies by your customer conversations. Shouldn’t you have those down to a science? If you’re tired of having to justify ...

    Regular price: $8.99 or 1 credit

    Sale price: $8.99 or 1 credit

    • Customer Strategy in the Age of AI
    • By: Mark Abraham, David C. Edelman
    • Narrated by: Christopher Douyard
    • Length: 8 hrs and 12 mins
    • Release date: 11-05-24
    • Language: English
    • Not rated yet
    • Consumers want personalized experiences, but few companies are rising to the challenge. To be done effectively, personalization must be a critical element of an organization's strategy.

    Regular price: $17.49 or 1 credit

    Sale price: $17.49 or 1 credit

    • The Art and Science of Selling Through Relationships
    • By: Richard Abraham
    • Narrated by: Peter Ganim
    • Length: 2 hrs and 55 mins
    • Release date: 07-09-20
    • Language: English
    • 5 out of 5 stars 89 ratings
    • Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving"....

    Regular price: $9.45 or 1 credit

    Sale price: $9.45 or 1 credit

    Included in Plus membership
  • Regular price: $24.95 or 1 credit

    Sale price: $24.95 or 1 credit

    • Ready or Not, AI Enabled Non-Human Customers Are Coming to Your Business. How You Adapt Will Make or Break Your Future
    • By: Don Scheibenreif, Mark Raskino
    • Narrated by: Don Scheibenreif, Mark Raskino, Daryl Plummer
    • Length: 7 hrs and 51 mins
    • Release date: 04-11-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • For thousands of years, customers have been individual humans, families or organizations. But soon, generative AI enabled software and hardware machines will start to act as customers. First they will shop for us, later they will act for themselves.

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Powerful New Tools for Predicting Trends, Connecting with Customers, and Closing Sales
    • By: A.K. Pradeep, Andrew Appel, Stan Sthanunathan
    • Narrated by: Graham Rowat
    • Length: 6 hrs and 53 mins
    • Release date: 02-26-19
    • Language: English
    • 4.5 out of 5 stars 14 ratings
    • AI for Marketing and Product Innovation offers creatives and marketing professionals a non-tech guide to artificial intelligence (AI) and machine learning (ML) - twin technologies that stand poised to revolutionize the way we sell....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    Included in Plus membership
    • The Insights You Need from Harvard Business Review (HBR Insights Series)
    • By: Harvard Business Review
    • Narrated by: Christopher Grove, Janet Metzger
    • Series: HBR Insights Series
    • Length: 2 hrs and 56 mins
    • Release date: 09-22-20
    • Language: English
    • 4.5 out of 5 stars 9 ratings
    • Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly....

    Regular price: $9.45 or 1 credit

    Sale price: $9.45 or 1 credit

    Included in Plus membership
    • Boost Productivity, Enhance Customer Experience, and Improve Decision Making
    • By: Liam Caton
    • Narrated by: Jimmy Trisler
    • Length: 3 hrs and 52 mins
    • Release date: 01-19-24
    • Language: English
    • 4.5 out of 5 stars 53 ratings
    • Don't miss out on the AI revolution. Here’s the perfect solution to future-proof your business with AI, even if you're not a tech expert....

    Regular price: $14.95 or 1 credit

    Sale price: $14.95 or 1 credit

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 373 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • Impact, Implementation, and the Future of Work
    • By: Tony Boobier
    • Narrated by: Matthew Waterson
    • Length: 10 hrs and 46 mins
    • Release date: 05-07-19
    • Language: English
    • 5 out of 5 stars 4 ratings
    • The use of cognitive analytics/artificial intelligence (AI) systems is set to accelerate. Advanced Analytics and AI prepares business users for the era of cognitive analytics/artificial intelligence....

    Regular price: $21.49 or 1 credit

    Sale price: $21.49 or 1 credit

    Included in Plus membership
    • Your Step-By-Step Guide to Success, 4th Edition
    • By: The Staff of Entrepreneur Media Inc., Cheryl Kimball
    • Narrated by: Lisa Flanagan
    • Length: 5 hrs and 26 mins
    • Release date: 10-30-18
    • Language: English
    • 4.5 out of 5 stars 19 ratings
    • Take your passion for event planning to the next level with advice and tools you need to start, run, and grow a successful business. From writing a solid contract to finding reliable vendors, our experts help you identify your niche, teach you how to scout potential clients, and more....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • The Science Behind Creating Great Experiences and Lasting Impressions
    • By: Noah Fleming
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 50 mins
    • Release date: 11-15-16
    • Language: English
    • 4.5 out of 5 stars 32 ratings
    • How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

  • Regular price: $14.95 or 1 credit

    Sale price: $14.95 or 1 credit

    • How to Deliver Great Customer Experiences at Scale
    • By: Tony Bates, Dr. Natalie Petouhoff
    • Narrated by: Jennifer Jill Araya
    • Length: 9 hrs and 53 mins
    • Release date: 08-25-23
    • Language: English
    • 5 out of 5 stars 1 rating
    • A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Honesty as a Competitive Advantage
    • By: Don Peppers, Martha Rogers PhD
    • Narrated by: Don Peppers, Martha Rogers PhD
    • Length: 9 hrs and 14 mins
    • Release date: 06-20-13
    • Language: English
    • 4 out of 5 stars 10 ratings
    • With a wealth of fascinating research as well as practical applications, this book will show you how to earn - and keep - the extreme trust of everyone your company interacts with....

    Regular price: $30.08 or 1 credit

    Sale price: $30.08 or 1 credit

    Included in Plus membership
    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 10 mins
    • Release date: 02-15-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

    Regular price: $14.99 or 1 credit

    Sale price: $14.99 or 1 credit

    Included in Plus membership
    • The Art & Science of Getting People to Choose You
    • By: Christian Hansen
    • Narrated by: Christian Hansen
    • Length: 3 hrs and 34 mins
    • Release date: 11-01-21
    • Language: English
    • 5 out of 5 stars 12 ratings
    • Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise....

    Regular price: $14.95 or 1 credit

    Sale price: $14.95 or 1 credit

    • Best Practices to Drive Rapid Innovation, Enhance Customer Engagement, and Champion Ethical Workplace Culture
    • By: Stephen Foster
    • Narrated by: James Lawrence
    • Length: 5 hrs and 1 min
    • Release date: 11-14-24
    • Language: English
    • Not rated yet
    • Experience a paradigm shift from perceiving AI as a complicated, distant concept to embracing it as a game-changing tool for your business. Your journey to innovation, growth, and market domination with AI starts here!

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit