Delivering the Digital Restaurant
Your Roadmap to the Future of Food
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Narrated by:
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Carl Orsbourn
About this listen
The omnichannel disruption that upended retail has finally come to the restaurant industry. Restaurateurs must shift how they think, behave, and invest to survive and thrive. Today’s consumers are well-conditioned in their expectations: They want the same tech-savvy, on-demand, and frictionless interactions with restaurants that they get in every other vertical. If you think your 1,000-unit restaurant chain is too big to fail, remember that 1,000-unit Sears closed nearly all of its stores after it filed for bankruptcy in February 2019. If you think your local family independent restaurant is too beloved to fail, remember the Amazon effect changed the face of main street and traditional retailing.
Delivering the Digital Restaurant explores the massive disruption facing restaurants through firsthand accounts of food industry veterans and start-up entrepreneurs innovating the future of food. Combining sociological observations, rich industry data, and insider knowledge, Delivering paints a picture of how food is evolving and how you as a leader, owner, or operator can successfully innovate and meet the new consumer demands to capitalize on the opportunities ahead.
Those who understand this digital disruption will be better positioned to embrace the innovation that consumers are demanding. Those who resist will surely be left behind.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2021 Carl Orsbourn & Meredith Sandland (P)2021 Carl Orsbourn & Meredith SandlandListeners also enjoyed...
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Jay Baer's Youtility offers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life. Drawing from real examples of companies who are practicing Youtility as well as his experience helping more than 700 brands improve their marketing strategy, Baer provides a groundbreaking plan for using information and helpfulness to transform the relationship between companies and customers.
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Good Framing, Examples and Supporting Concepts
- By Adam Helweh on 10-13-13
By: Jay Baer
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Matchmakers
- The New Economics of Multisided Platforms
- By: Richard Schmalensee, David S. Evans
- Narrated by: John McLain
- Length: 6 hrs and 53 mins
- Unabridged
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Many of the most dynamic public companies, from Alibaba to Facebook to Visa, and the most valuable start-ups, such as Airbnb and Uber, are matchmakers that connect one group of customers with another group of customers. Economists call matchmakers multisided platforms because they provide physical or virtual platforms for multiple groups to get together. Dating sites connect people with potential matches, for example, and ride-sharing apps do the same for drivers and riders.
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Repetition of one business all the time !
- By Razi T. on 06-03-20
By: Richard Schmalensee, and others
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What's Mine Is Yours
- The Rise of Collaborative Consumption
- By: Roo Rogers, Rachel Botsman
- Narrated by: Kevin Foley
- Length: 8 hrs and 12 mins
- Unabridged
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The recent changes in our economic landscape have only exposed and intensified a phenomenon: an explosion in sharing, bartering, lending, trading, renting, gifting, and swapping. From enormous marketplaces such as eBay and Craigslist to emerging sectors such as peer-to-peer lending (Zopa), "swap trading" (Swaptree), and car sharing (Zipcar), Collaborative Consumption is disrupting outdated modes of business and reinventing not only what we consume but how we consume.
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An Important Topic
- By Roy on 11-06-10
By: Roo Rogers, and others
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Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- By: Jon Taffer, Karen Kelly
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Unabridged
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If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
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Wish Jon was the narrator!!
- By Bonnie on 03-04-15
By: Jon Taffer, and others
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Modern Monopolies
- What It Takes to Dominate the 21st Century Economy
- By: Nicholas L. Johnson, Alex Moazed
- Narrated by: Jonathan Yen
- Length: 10 hrs and 7 mins
- Unabridged
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What do Google, Snapchat, Tinder, Amazon, and Uber have in common, besides soaring market share? They're platforms - a new business model that has quietly become the only game in town. A platform, by definition, creates value by facilitating an exchange between two or more interdependent groups. So, rather than making things, they simply connect people. The advent of mobile computing and its ubiquitous connectivity have forever altered how we interact with each other. Yet, few people truly grasp the radical structural shifts of the last 10 years.
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Mostly notes for myself or highlights of the book
- By Gary H. on 11-16-17
By: Nicholas L. Johnson, and others
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Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- By: Roger Fields
- Narrated by: Jonathan Yen
- Length: 14 hrs and 46 mins
- Unabridged
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A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
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Everything mentioned I learned as I ran restaurant
- By steve on 01-24-19
By: Roger Fields
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The Science of Growth
- How Facebook Beat Friendster - and How Nine Other Startups Left the Rest in the Dust
- By: Sean Ammirati, Richard Florida - foreword
- Narrated by: Fajer Al-Kaisi
- Length: 6 hrs and 57 mins
- Unabridged
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The lean entrepreneurship movement has captivated Silicon Valley and entrepreneurs across the country. It provided an agile framework to develop the right product solution for a given target market and is now used by almost every fledgling company to do just that. The next challenge is growth - to achieve the financial returns and, more importantly, the impact they dreamed of when starting off on their adventure.
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Awesome book
- By Josh on 04-29-16
By: Sean Ammirati, and others
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The Strategist
- Be the Leader Your Business Needs
- By: Cynthia Montgomery
- Narrated by: Karen White
- Length: 6 hrs and 29 mins
- Unabridged
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Based on an acclaimed professor's legendary strategy course at Harvard Business School, The Strategist offers a radically new perspective on a leader's most vital role. "Are you a strategist?" That's the first question Cynthia Montgomery asks the business owners and senior executives from all over the world who participate in her highly regarded executive education course. It's not a question they anticipate, but by the time the program ends, they cannot imagine leading their companies to success without being - and living the role of - a strategist.
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Slow going with an odd narrative tone
- By Benson Bumpkin on 08-06-12
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The Self-Made Billionaire Effect
- How Extreme Producers Create Massive Value
- By: John Sviokla, Mitch Cohen
- Narrated by: Erik Synnestvedt
- Length: 6 hrs and 17 mins
- Unabridged
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Imagine what Atari might have achieved if Steve Jobs had stayed there to develop the first massmarket personal computer. Or what Steve Case might have done for PepsiCo if he hadn't left for a gaming start-up that eventually became AOL. What if Salomon Brothers had kept Michael Bloomberg, or Bear Stearns had exploited the inventive ideas of Stephen Ross? Scores of top-tier entrepreneurs worked for established corporations before they struck out on their own and became self-made billionaires.
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Waste of time!
- By Anonymous User on 05-30-20
By: John Sviokla, and others
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The Method Method
- Seven Obsessions That Helped Our Scrappy Start-up Turn an Industry Upside Down
- By: Eric Ryan, Adam Lowry, Lucas Conley
- Narrated by: Sean Pratt, Eric Ryan, Adam Lowry
- Length: 8 hrs and 14 mins
- Unabridged
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An inspiring case study for the next generation of start-ups by the unconventional founders of Method. Founded ten years ago by childhood pals Eric Ryan and Adam Lowry, Method has been making headlines and profits with a revolutionary blend of culture and commerce, style and substance. Today, Method's ecofriendly soaps, detergents, and cleaners are ubiquitous in stores, capturing valuable shelf space long dominated by the tired old products of giants P&G and Unilever.
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Wow!!!!!
- By SPICELY ORGANIC SPICES on 03-19-17
By: Eric Ryan, and others
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Company of One
- Why Staying Small Is the Next Big Thing for Business
- By: Paul Jarvis
- Narrated by: Paul Jarvis
- Length: 7 hrs and 32 mins
- Unabridged
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Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own. Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business.
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Starts out strong...
- By Oliver Nielsen on 05-02-20
By: Paul Jarvis
What listeners say about Delivering the Digital Restaurant
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Luke Harmon
- 01-14-22
Fantastic and useful.
I listened to this audiobook, and then promptly went online and ordered the hardcover book. HIGHLY recommended.
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- Amazon Customer
- 01-17-22
Amazing Summary of the Future of Food
Carl and Meredith provide a comprehensive and enlightening perspective on the changes occurring within the restaurant industry that drew me in to hear. Highly recommend to anyone hoping to learn about the future of food!
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- J
- 05-04-22
Informative
Narrator and story are good. For the restauranteur that hasn't jumped all the way in on digital marketing. Some future talk as well.
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- Marcus T
- 01-14-22
Beware! This book will change your restaurant.
A fantastic book on how our industry is being transformed RIGHT NOW. This book will explain why so many changes are happening in the restaurant industry and explains how shifting trends in consumer behavior is creating a do or die moment for restaurants. If you want to help your restaurant respond, highly recommend you take the time to read this book!
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- Scott
- 01-11-22
Brilliant insight into a competitive future
Brilliant insight as our restaurant industry is experiencing many shifts in guest behavior right before our eyes as we see this future become a reality. The authors highlight the necessary partnerships and tech required to thrive based on how Americans desire to eat and feed their families. What we hate, love, and must embrace for optimal future success. Online ordering will be a requirement for tomorrow's traditional family, who don't spend much time eating. The authors point out that Millennials and members of Generation Z spend significant amounts of their monthly income on restaurant meals. They want to eat what they want, whenever they want it, so they order online; for these digital natives, delivery is the new drive-thru. We must embrace drivers as part of our team.
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- steve
- 11-19-22
Important Information about Restaurants
Insightful information
Well presented
Actionable ideas for innovative restaurant owners and operators
Strategic ways to modernize restaurants
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- Steve
- 04-13-22
Inspires Forward Thinking
Must read for this in the restaurant industry. Especially guys who started before the digital age. Helps you get out of your own way.
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- Rebecca Anderson
- 01-12-22
Changing the way we think about service
Delivering the Digital Restaurant is poised to help all restauranteurs, small & large, think differently about the changing landscape of the restaurant experience. In my work supporting restaurants around the country the same challenges face them all... How do we continue to deliver an excellent dine in experience, for those who want it, while also support the ever changing digital/Off prem experience. In this book the details of the seismic shift of behavior and expectations for consumers is clearly outlined, but what is most useful is a clear perspective on how to adapt your restaurant to meet the needs of all of your customers both on and off prem! The comparison to the disruption that happened in the retail industry is uncanny and this book helps unpack the key learnings from that transition to inform how we must adapt as restaurateurs. In 20 years we will all look back and see the changes that the restaurant industry experienced during this unprecedented time. I predict we will see restaurants that are flourishing with both dine in & delivery, meeting the needs of each unique customer. At the foundation of that successful transition will be those who read & applied the learnings in Delivering the Digital Restaurant!
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- Ilana B.
- 01-14-22
Great book to cut through the noise
Delivering the digital restaurant is a great book for anyone interested in food industry. It succinctly captures the sea-change that's occurred in the hospitality industry pre and post-COVID. If you plan on opening a restaurant, servicing a restaurant, dining at a restaurant or eating food in general, this book is a must read.
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- NenKan
- 01-16-22
Don’t wait!
I wish I had not waited to give this book a go - you will too. It contains tons of info on the restaurant industry, alongside a plethora of insights on the challenges of the industry. The book provides a framework for driving innovation in the space, and can definitely be a staple in works detailing the industry.
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