People Love You Audiobook By Jeb Blount cover art

People Love You

The Real Secret to Delivering Legendary Customer Experiences

Preview

Try for $0.00
Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

People Love You

By: Jeb Blount
Narrated by: Jeb Blount
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $13.75

Buy for $13.75

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you.

In the 21st century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you'll learn the real secrets of customer experience including:

  • Seven Essential Principles of Customer Engagement
  • Five Levers for Creating a Legendary Customer Experience
  • The Secret to Bridging the Experience Gap
  • How to Leverage the Pull Strategy to Become a Trusted Advisor
  • Two Most Important Rules for Dealing with Pissed-off Customers

In a hypercompetitive, global marketplace, protecting your company's customer base, the lifeblood of your business, must become your number-one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals - the people most connected to customers - who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru Jeb Blount gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

©2012 Jeb Blount (P)2013 Audible, Inc.
Marketing & Sales Customer Service Business Inspiring
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about People Love You

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    17
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    1
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    16
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 4.5 out of 5 stars
  • 5 Stars
    16
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    1

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars

Common sense repetition

This book is repetitive of the authors other books. Mostly common sense, repeated over and over again.



Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful