
People Love You
The Real Secret to Delivering Legendary Customer Experiences
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Narrated by:
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Jeb Blount
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By:
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Jeb Blount
About this listen
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you.
In the 21st century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you'll learn the real secrets of customer experience including:
- Seven Essential Principles of Customer Engagement
- Five Levers for Creating a Legendary Customer Experience
- The Secret to Bridging the Experience Gap
- How to Leverage the Pull Strategy to Become a Trusted Advisor
- Two Most Important Rules for Dealing with Pissed-off Customers
In a hypercompetitive, global marketplace, protecting your company's customer base, the lifeblood of your business, must become your number-one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals - the people most connected to customers - who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru Jeb Blount gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
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The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.
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Very informative , PDF on audible website....
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Performance
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Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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A Stratification What it Means to Be of Service
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Story
In this absorbing tale, you watch the timeless principles of servant leadership unfold through the story of John Daily, a businessman whose outwardly successful life is spiraling out of control. He is failing miserably in each of his leadership roles as boss, husband, father, and coach. To get his life back on track, he reluctantly attends a weeklong leadership retreat at a remote Benedictine monastery.
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FINALLY!
- By Amazon Customer on 05-16-17
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What listeners say about People Love You
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Digital Satellite Entertainment
- 03-12-25
Decency and common sense.
What a lovely reminder to be your best, underpromise and overdeliver , be the top one percent performer, control your actions, your reactions and your mindset.
Thank you Jeb, your dedication and devotion to becoming the rockstar that you are is so contagious.
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- SCOOL
- 03-18-23
Common sense repetition
This book is repetitive of the authors other books. Mostly common sense, repeated over and over again.
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