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The Art of Active Listening
- How People at Work Feel Heard, Valued, and Understood
- Narrated by: Heather Younger
- Length: 3 hrs and 20 mins
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Publisher's summary
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a five-step framework that shows you how to listen successfully and act upon what you are hearing. Listeners will discover how to:
- Recognize the unsaid.
- Seek to understand.
- Decode.
- Act.
- Close the loop.
Backed by her personal review of more than 30,000 employee and customer surveys and facilitation of hundreds of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.
When we get this right—when we listen to our employees and customers and care about them not just for what they can do but for who they are—they can and will move mountains.
Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.
When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.
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This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
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Great advice.
- By Kevin L. Jeter on 11-02-18
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NLP at Work
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- Narrated by: Sean Pratt
- Length: 14 hrs and 30 mins
- Unabridged
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Since the first edition, NLP at Work has pioneered the use of neurolinguistic programming (NLP) in the business world to improve communication, negotiation, teamwork, and influence. With more 100,000 copies sold and now in its third edition, NLP at Work is a clear and comprehensive introduction to using NLP in the workplace, with a unique personal style and approach.
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Narcisistic useless
- By Mike G. Bianco on 02-17-15
By: Sue Knight
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Herding Tigers
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- Narrated by: Joe Hempel
- Length: 6 hrs and 26 mins
- Unabridged
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Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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Todd Henry is always on point for brilliance
- By Amazon Customer on 11-11-18
By: Todd Henry
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What Do You Really Want for Your Children?
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- Narrated by: Dr. Wayne W. Dyer
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Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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Deaply helpful
- By Dominique on 04-28-15
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No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
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No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
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It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
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More Than a Boss
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This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
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Wasn’t expecting a DEI push in this book but yet there it is in chapter 2. I will not be finishing it.
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By: Nick Brzozowski
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You Already Know How to be Great
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Most people who want to get better—at hitting golf shots, negotiating with clients, delivering presentations, or any other field of endeavor—seek out new information. They read a book, take a class, hire an expert tutor. But as Alan Fine has learned from many years of coaching athletes and businesspeople, this “outside-in” approach often doesn’t produce the results people want. More information becomes a distraction rather than a solution, and high performance remains elusive.
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Not great
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By: Alan Fine, and others
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The Myth of the Nice Girl
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In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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meeeh
- By Cindy blunt on 12-04-18
By: Fran Hauser, and others
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The Confidence Effect
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The Confidence Effect helps women speak out, take risks, and assume leadership positions with assurance. The book moves beyond research and statistics to focus on what's really important: how women can become more confident one step at a time. Practical strategies show how to turn job competency into the kind of authentic confidence that gets noticed. Women learn to practice the "Four Rs of Success" - relationships, reputation, results, and resilience....
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this book is about business, not confidence
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By: Grace Killelea
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The Introvert Entrepreneur
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In The Introvert Entrepreneur, professional coach Beth Buelow shows listeners how to harness their natural gifts (including curiosity, independence, and a love of research) and counteract their challenges (such as an aversion to networking and self-promotion). She addresses a wide range of topics.
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Good Info.
- By Heather Taskovics on 05-09-16
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Power Listening
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- Narrated by: Sean Pratt
- Length: 5 hrs and 36 mins
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Listening is harder than it looks - but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help you become an active listener, able to shape and focus any conversation.
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Better listening made easy
- By Alejandro A. on 09-07-12
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What listeners say about The Art of Active Listening
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Fred La Plante
- 04-05-23
Learning to listen the right way
Do you think you are a good listener? Do you want to be an even better listener? If so, Heather Younger has written a book you will want to read. Have you wished for people at work would communicate better? This book is for you and your coworkers. Do you find that something is missing in the way you share with those you lead? You will want to read the book! There are many stories and examples of how to implement the five areas of Active Listening. Heather leads the reader through questions to help each of us to be better listeners.
Don't pass up this book unless you don't want to communicate better. This book is worth studying and reading periodically.
Enjoy!
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- Jordan Langdon
- 04-28-23
More than a Business Book!
Best voice, hands down! Heather has a unique voice that makes listening so easy. Her passion for this topic resonates in her tone and energy. I've never enjoyed audio books because I lose interest if the reader doesn't capture my attention, but Heather has renewed by curiosity for audio with this dynamic reading of The Art of Active Listening!
As a Licensed Clinical Social Worker and Parent Coach, I quickly recognized the application of her principles in the family setting - not just business! I highly recommend this book for anyone looking to improve their relationship with their spouse and/or kids. Heather's dynamic story telling in combination with the 5-Step Cycle of Active Listening is the perfect blend for understanding how Active Listening improves connection between people and how to easily begin applying the principles. If you are a parent looking to build a solid relationship with your kids so they trust you and will come to you when life gets tough, grab a copy of Heather's book and follow her on social media. You'll be glad you did!
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