Lead with Hospitality
Be Human. Emotionally Connect. Serve Selflessly.
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Narrated by:
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Taylor Scott
About this listen
Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.
Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
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David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
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I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
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HR on Purpose
- Developing Deliberate People Passion
- By: Steve Browne
- Narrated by: Steve Browne
- Length: 3 hrs and 24 mins
- Unabridged
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Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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Enjoyable book about the HR profession
- By Rancher on 06-22-19
By: Steve Browne
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Superbosses
- How Exceptional Leaders Master the Flow of Talent
- By: Sydney Finkelstein
- Narrated by: Mel Foster
- Length: 8 hrs and 31 mins
- Unabridged
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After meeting chef Alice Waters at her legendary restaurant, Chez Panisse, Sydney Finkelstein got to thinking about the dozens of chefs who had come from her establishment to open their own restaurants and gain notoriety as some of the country's most creative culinary figures. Waters, he found, had spawned a family tree of geniuses. Could this pattern exist in other industries?
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Interesting, but not helpful
- By Ben on 03-12-16
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Great insight!
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What listeners say about Lead with Hospitality
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Cara
- 11-02-22
Practical practices
As a professor of entrepreneurship, I am always looking for material that is useful and relatable to increase the value of my course to my students after they’ve left the classroom. The approachable structure and style of Taylor’s work will keep this on my recommended reading list for years to come.
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- Aki
- 01-17-23
Great book for people who need to develop CARE
Really enjoyed listening and got some great tips. Good for Hospitality leaders also. Would recommend for new leaders.
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- Shane K.
- 04-29-24
Fairly basic but solid
Mr. Scott gives fairly basic management theory but it is well founded. For more experienced leaders this should be fairly repetitive but for new comers this can be an excellent lighthouse for growing their leadership style. I do suggest this title for everyone as even long in the tooth leaders won't be hurt by some reminders once in awhile.
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