-
Lead with Hospitality
- Be Human. Emotionally Connect. Serve Selflessly.
- Narrated by: Taylor Scott
- Length: 6 hrs and 5 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Buy for $17.19
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Publisher's summary
Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.
Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Listeners also enjoyed...
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
Hospitality 2.0
- Digital Revolution in the Hotel Industry
- By: Ira Vouk
- Narrated by: Cindy Slater
- Length: 11 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
This audiobook is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently.
-
-
Total disappointment
- By Evan Djikas on 10-05-24
By: Ira Vouk
-
The Power of a Positive Team
- Proven Principles and Practices That Make Great Teams Great
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
An audiobook about teams to help teams become more positive, united, and connected.
-
-
Prolific writer of ho hum.
- By T on 10-29-24
By: Jon Gordon
-
Setting the Table
- The Transforming Power of Hospitality in Business
- By: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
-
Overall
-
Performance
-
Story
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
-
ABRIDGED VERSION!?
- By Gregg Strader on 02-19-18
By: Danny Meyer
-
Stick Together
- A Simple Lesson to Build a Stronger Team
- By: Jon Gordon, Kate Leavell
- Narrated by: Kate Leavell
- Length: 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
From best-selling author Jon Gordon and coauthor Kate Leavell, Stick Together delivers a crucial message about the power of belief, ownership, connection, love, inclusion, consistency, and hope. The authors guide individuals and teams on an inspiring journey to show them how to persevere through challenges, overcome obstacles, and create success together.
-
-
Exactly what I needed
- By Jody Kerchal on 11-29-22
By: Jon Gordon, and others
-
The Sale
- The Number One Strategy to Build Trust and Create Success
- By: Jon Gordon, Alex Demczak
- Narrated by: Alex Demczak
- Length: 2 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Sale, bestselling author Jon Gordon and rising star Alex Demczak deliver an invaluable lesson about what matters most in life and work and how to achieve it. The book teaches four lessons about integrity in order to create lasting success.
-
-
Short but very informative
- By Jam on 08-06-24
By: Jon Gordon, and others
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
Hospitality 2.0
- Digital Revolution in the Hotel Industry
- By: Ira Vouk
- Narrated by: Cindy Slater
- Length: 11 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
This audiobook is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently.
-
-
Total disappointment
- By Evan Djikas on 10-05-24
By: Ira Vouk
-
The Power of a Positive Team
- Proven Principles and Practices That Make Great Teams Great
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
An audiobook about teams to help teams become more positive, united, and connected.
-
-
Prolific writer of ho hum.
- By T on 10-29-24
By: Jon Gordon
-
Setting the Table
- The Transforming Power of Hospitality in Business
- By: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
-
Overall
-
Performance
-
Story
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
-
ABRIDGED VERSION!?
- By Gregg Strader on 02-19-18
By: Danny Meyer
-
Stick Together
- A Simple Lesson to Build a Stronger Team
- By: Jon Gordon, Kate Leavell
- Narrated by: Kate Leavell
- Length: 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
From best-selling author Jon Gordon and coauthor Kate Leavell, Stick Together delivers a crucial message about the power of belief, ownership, connection, love, inclusion, consistency, and hope. The authors guide individuals and teams on an inspiring journey to show them how to persevere through challenges, overcome obstacles, and create success together.
-
-
Exactly what I needed
- By Jody Kerchal on 11-29-22
By: Jon Gordon, and others
-
The Sale
- The Number One Strategy to Build Trust and Create Success
- By: Jon Gordon, Alex Demczak
- Narrated by: Alex Demczak
- Length: 2 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Sale, bestselling author Jon Gordon and rising star Alex Demczak deliver an invaluable lesson about what matters most in life and work and how to achieve it. The book teaches four lessons about integrity in order to create lasting success.
-
-
Short but very informative
- By Jam on 08-06-24
By: Jon Gordon, and others
-
The One Truth
- Elevate Your Mind, Unlock Your Power, Heal Your Soul
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
The One Truth is that our state of mind, the thoughts we think, the words we say, the life we live, the power we have, and everything we experience is ultimately influenced by oneness and separateness. As you learn about the unseen forces that lower your state of mind, separate and weaken you, and the hidden power that elevates your mind, unites and strengthens you, you'll see life through a new lens, think with more clarity, confidence, and act at higher level.
-
-
Just Another Plug for Bible Thumping
- By Cassandra Lopez on 08-26-23
By: Jon Gordon
-
The Power of Positive Leadership
- How and Why Positive Leaders Transform Teams and Organizations and Change the World
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 4 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
We are not positive because life is easy. We are positive because life can be hard. As a leader, you will face numerous obstacles, negativity, and tests. There will be times when it seems as if everything in the world is conspiring against you and your vision seems more like a fantasy than a reality. That's why positive leadership is essential! Positive leadership is not about fake positivity. It is the real stuff that makes great leaders great.
-
-
Always positive
- By Will on 08-21-17
By: Jon Gordon
-
The Coffee Bean: A Simple Lesson to Create Positive Change
- By: Jon Gordon, Damon West
- Narrated by: Damon West
- Length: 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Coffee Bean is an inspiring tale that follows Abe, a young man filled with stress and fear as he faces challenges and pressure at school and home. One day after class, his teacher shares with him the life-changing lesson of the coffee bean, and this powerful message changes the way he thinks, acts, and sees the world. Abe discovers that instead of letting his environment change him for the worse, he can transform any environment he is in for the better.
-
-
Grand slam
- By Charlie on 08-28-21
By: Jon Gordon, and others
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
-
Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
-
Your Full Guide to Owning & Operating a Hospitality Property - Successfully
- Independent Hotel, Resort, Inn or Bed & Breakfast
- By: Gerry MacPherson
- Narrated by: Gerry MacPherson
- Length: 6 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
-
-
Very informative
- By Janice on 05-31-20
By: Gerry MacPherson
-
The Culture Code
- The Secrets of Highly Successful Groups
- By: Daniel Coyle
- Narrated by: Will Damron
- Length: 7 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations - including Pixar, the San Antonio Spurs, and the US Navy's SEAL Team Six - and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation and explains how diverse groups learn to function with a single mind.
-
-
Anyone in a leadership position should read this
- By Kimberly on 03-04-18
By: Daniel Coyle
-
The Surprise Restaurant Manager
- By: Ken McGarrie
- Narrated by: Fabio Viviani, Ken McGarrie
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Surprise - you’re in charge now! Steady money and new opportunities awaited as you moved up from server or bartender to front-of-house manager. But too often, restaurant management find themselves leading with minimal training, a ton of responsibilities, and no clue how to improve. You’ve run the Friday night rush, you’ve juggled expectations of staff and guests - but have you figured out how to improve while keeping the restaurant profitable?
-
-
A must have for managers
- By antonius h van vuurden on 08-29-24
By: Ken McGarrie
-
Start with Why
- How Great Leaders Inspire Everyone to Take Action
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 7 hrs and 18 mins
- Unabridged
-
Overall
-
Performance
-
Story
The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
-
-
Useless Dribble
- By Chimdi Azubuike on 03-10-18
By: Simon Sinek
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
-
Overall
-
Performance
-
Story
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
-
Challenging and Inspiring
- By Kim on 09-25-19
By: Horst Schulze, and others
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- By: Paul Falcone
- Narrated by: Adam Lofbomm
- Length: 12 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.
-
-
Decent examples, but outdated male focused POV
- By GinaM on 01-09-22
By: Paul Falcone
-
I Love It Here
- How Great Leaders Create Organizations Their People Never Want to Leave
- By: Clint Pulver
- Narrated by: Clint Pulver
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Emmy Award-winning speaker Clint Pulver - aka the Undercover Millennial - shares insights gleaned from more than 10,000 undercover interviews with employees across the country, revealing the best methods for identifying talent, building a sense of ownership, and developing a successful workplace culture that employees will love. You’ll also learn the number one driver of employee turnover (spoiler: it has everything to do with you!), what you can do to stop an exodus, and how to build a team that really works.
-
-
Great for everyone!
- By Ellen Gardner on 11-11-22
By: Clint Pulver
Related to this topic
-
Welcome to Management
- How to Grow from Top Performer to Excellent Leader
- By: Ryan Hawk, General Stanley McChrystal - foreword
- Narrated by: Ryan Hawk
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every year, millions of top performers are promoted to management-level jobs - only to discover that the tactics that got them promoted are not the tactics that will make them effective in their new role. In Welcome to Management, Ryan Hawk provides practical, actionable advice and tools designed to ensure that transition is a successful one.
-
-
Excellent
- By JG on 10-15-23
By: Ryan Hawk, and others
-
More Than a Boss
- Six Indispensable Leadership Tools For First-Time Managers
- By: Nick Brzozowski
- Narrated by: Joe Scalora
- Length: 3 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
-
-
Wasn’t expecting a DEI push in this book but yet there it is in chapter 2. I will not be finishing it.
- By Jake Beard on 10-27-24
By: Nick Brzozowski
-
Bring Your Whole Self to Work
- How Vulnerability Unlocks Creativity, Connection, and Performance
- By: Mike Robbins
- Narrated by: Mike Robbins
- Length: 5 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
-
-
Great insight! Be Real With Yourself & Others.
- By Mervin Brown on 02-14-19
By: Mike Robbins
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- By: Bob Chapman, Raj Sisodia
- Narrated by: Steven Menasche
- Length: 8 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions to be moved around, "managed" with carrots and sticks, or discarded at will. Instead Barry-Wehmiller manifests the reality that every single person matters, just like in a family. That's not a cliché on a mission statement; it's the bedrock of the company's success.
-
-
A Much Better Read
- By Bob Burton on 12-14-18
By: Bob Chapman, and others
-
Welcome to Management
- How to Grow from Top Performer to Excellent Leader
- By: Ryan Hawk, General Stanley McChrystal - foreword
- Narrated by: Ryan Hawk
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every year, millions of top performers are promoted to management-level jobs - only to discover that the tactics that got them promoted are not the tactics that will make them effective in their new role. In Welcome to Management, Ryan Hawk provides practical, actionable advice and tools designed to ensure that transition is a successful one.
-
-
Excellent
- By JG on 10-15-23
By: Ryan Hawk, and others
-
More Than a Boss
- Six Indispensable Leadership Tools For First-Time Managers
- By: Nick Brzozowski
- Narrated by: Joe Scalora
- Length: 3 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
-
-
Wasn’t expecting a DEI push in this book but yet there it is in chapter 2. I will not be finishing it.
- By Jake Beard on 10-27-24
By: Nick Brzozowski
-
Bring Your Whole Self to Work
- How Vulnerability Unlocks Creativity, Connection, and Performance
- By: Mike Robbins
- Narrated by: Mike Robbins
- Length: 5 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
-
-
Great insight! Be Real With Yourself & Others.
- By Mervin Brown on 02-14-19
By: Mike Robbins
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- By: Bob Chapman, Raj Sisodia
- Narrated by: Steven Menasche
- Length: 8 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions to be moved around, "managed" with carrots and sticks, or discarded at will. Instead Barry-Wehmiller manifests the reality that every single person matters, just like in a family. That's not a cliché on a mission statement; it's the bedrock of the company's success.
-
-
A Much Better Read
- By Bob Burton on 12-14-18
By: Bob Chapman, and others
-
The Making of a Manager
- What to Do When Everyone Looks to You
- By: Julie Zhuo
- Narrated by: Karissa Vacker, Julie Zhuo
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
-
-
Drink the Facebook Kool Aid
- By Amazon_Customer on 03-29-19
By: Julie Zhuo
-
Uniquely You
- Transform Your Organization by Becoming the Leader Only You Can Be
- By: Ron Kitchens
- Narrated by: Ron Kitchens
- Length: 5 hrs
- Unabridged
-
Overall
-
Performance
-
Story
For young professionals and entrepreneurs, there is no shortage of gurus, processes, and quick-fix formulas to chase in the quest to grow their business, lead their team, and find personal fulfillment. In fact, there are so many out there that it's exhausting. Wouldn't it be better to realize that the leadership lessons we need to learn are not out there somewhere but in here, in our own lives? That instead of becoming a knock-off of someone else, we can be uniquely ourselves?
-
-
Great leadership nuggets!
- By Royce Morton on 01-20-23
By: Ron Kitchens
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
-
-
I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
-
HR on Purpose
- Developing Deliberate People Passion
- By: Steve Browne
- Narrated by: Steve Browne
- Length: 3 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
-
-
Enjoyable book about the HR profession
- By Rancher on 06-22-19
By: Steve Browne
-
Superbosses
- How Exceptional Leaders Master the Flow of Talent
- By: Sydney Finkelstein
- Narrated by: Mel Foster
- Length: 8 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
After meeting chef Alice Waters at her legendary restaurant, Chez Panisse, Sydney Finkelstein got to thinking about the dozens of chefs who had come from her establishment to open their own restaurants and gain notoriety as some of the country's most creative culinary figures. Waters, he found, had spawned a family tree of geniuses. Could this pattern exist in other industries?
-
-
Interesting, but not helpful
- By Ben on 03-12-16
People who viewed this also viewed...
-
The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- By: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
-
-
A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- By Shane K. on 05-14-24
By: Jeff Toister
-
The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- By: Micah Solomon, Herve Humler - foreword
- Narrated by: Kevin T. Collins
- Length: 7 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
-
-
Famous hospitality “bible” is a great listen
- By S. T. McCormick on 08-12-24
By: Micah Solomon, and others
-
Extraordinary Hospitality
- (For Ordinary People)
- By: Carolyn Lacey
- Narrated by: Rachel Redeemed
- Length: 3 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
-
-
Great resource for biblical hospitality
- By Jillian on 01-17-23
By: Carolyn Lacey
-
Hospitality DNA
- Career Journeys with Unprecedented Insights from Industry Award Winners
- By: Dave Nitzel, Dave Domzalski
- Narrated by: Tarquin Thornton-Close
- Length: 7 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Listen to Hospitality DNA to learn how elite operators think and act in the bar and restaurant business! Hospitality DNA is a term widely used but not truly understood. It's generally used to describe someone who seems to be a “natural” in our business as if they were born to it. But were they?
By: Dave Nitzel, and others
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Training Camp
- What the Best Do Better Than Everyone Else
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Training Camp is an inspirational story filled with invaluable lessons and insights on bringing out the best in yourself and your team. The story follows Martin, an un-drafted rookie trying to make it in the NFL. He's spent his entire life proving to the critics that a small guy with a big heart can succeed against all odds. After spraining his ankle in the pre-season, Martin thinks his dream is lost - but then he meets a very special coach who shares 11 life-changing lessons that keep his dream alive.
-
-
Faith Based Parable that Outlines Excellence
- By J.A.Vess on 07-05-15
By: Jon Gordon
-
The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- By: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
-
-
A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- By Shane K. on 05-14-24
By: Jeff Toister
-
The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- By: Micah Solomon, Herve Humler - foreword
- Narrated by: Kevin T. Collins
- Length: 7 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
-
-
Famous hospitality “bible” is a great listen
- By S. T. McCormick on 08-12-24
By: Micah Solomon, and others
-
Extraordinary Hospitality
- (For Ordinary People)
- By: Carolyn Lacey
- Narrated by: Rachel Redeemed
- Length: 3 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
-
-
Great resource for biblical hospitality
- By Jillian on 01-17-23
By: Carolyn Lacey
-
Hospitality DNA
- Career Journeys with Unprecedented Insights from Industry Award Winners
- By: Dave Nitzel, Dave Domzalski
- Narrated by: Tarquin Thornton-Close
- Length: 7 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Listen to Hospitality DNA to learn how elite operators think and act in the bar and restaurant business! Hospitality DNA is a term widely used but not truly understood. It's generally used to describe someone who seems to be a “natural” in our business as if they were born to it. But were they?
By: Dave Nitzel, and others
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Training Camp
- What the Best Do Better Than Everyone Else
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Training Camp is an inspirational story filled with invaluable lessons and insights on bringing out the best in yourself and your team. The story follows Martin, an un-drafted rookie trying to make it in the NFL. He's spent his entire life proving to the critics that a small guy with a big heart can succeed against all odds. After spraining his ankle in the pre-season, Martin thinks his dream is lost - but then he meets a very special coach who shares 11 life-changing lessons that keep his dream alive.
-
-
Faith Based Parable that Outlines Excellence
- By J.A.Vess on 07-05-15
By: Jon Gordon
-
The Carpenter
- A Story about the Greatest Success Strategies of All
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 22 mins
- Unabridged
-
Overall
-
Performance
-
Story
Michael wakes up in the hospital with a bandage on his head and fear in his heart. The stress of building a growing business, with his wife Sarah, caused him to collapse while on a morning jog. When Michael finds out the man who saved his life is a Carpenter he visits him and quickly learns that he is more than just a Carpenter; he is also a builder of lives, careers, people, and teams. As the Carpenter shares his wisdom, Michael attempts to save his business in the face of adversity, rejection, fear, and failure.
-
-
Amazing motivation to be better and do more
- By Betsy K on 03-12-15
By: Jon Gordon
-
The Shark and the Goldfish
- Positive Ways to Thrive During Waves of Change
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Now more than ever, fear and uncertainty are becoming staples of daily life. During changing times, it's easy to worry, give up, and let fear paralyze you. However, you have more control than you think you do, and how you handle adversity is your choice - the only choice that matters. If you're facing tough economic times, The Shark and the Goldfish will motivate you, inspire you, and give you the confidence you need to thrive during changing times.
-
-
Simple perfection
- By April Young Blackwell on 09-13-24
By: Jon Gordon
-
The Hard Hat
- 21 Ways to Be a Great Teammate
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
From the moment Jon Gordon heard about George Boiardi and the hard hat, he was intrigued and captivated. Over the years he visited George's coaches, attended several "21 Dinners" held in his honor, met his family, talked to his teammates, and observed how he inspired all who knew him.
-
-
Awesome
- By Tara Sullivan on 10-29-17
By: Jon Gordon
-
The Sale
- The Number One Strategy to Build Trust and Create Success
- By: Jon Gordon, Alex Demczak
- Narrated by: Alex Demczak
- Length: 2 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Sale, bestselling author Jon Gordon and rising star Alex Demczak deliver an invaluable lesson about what matters most in life and work and how to achieve it. The book teaches four lessons about integrity in order to create lasting success.
-
-
Short but very informative
- By Jam on 08-06-24
By: Jon Gordon, and others
-
The Power of Positive Leadership
- How and Why Positive Leaders Transform Teams and Organizations and Change the World
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 4 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
We are not positive because life is easy. We are positive because life can be hard. As a leader, you will face numerous obstacles, negativity, and tests. There will be times when it seems as if everything in the world is conspiring against you and your vision seems more like a fantasy than a reality. That's why positive leadership is essential! Positive leadership is not about fake positivity. It is the real stuff that makes great leaders great.
-
-
Always positive
- By Will on 08-21-17
By: Jon Gordon
-
The Seed
- Finding Purpose and Happiness in Life and Work
- By: Jon Gordon
- Narrated by: Erik Synnestvedt
- Length: 3 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book offers practical wisdom on discovering your true purpose, professionally and in life in general, in the form of a business fable by Jon Gordon, the best-selling author of The Energy Bus and Soup. Nobody captures the deeper meaning of business like Jon Gordon, and The Seed is his most searching and significant book yet. Whatever your profession, take this insightful look at the purpose behind work, and plant the seed of inspiration in your life!
-
-
Great Book...terrible narrator
- By Margot Jackson on 03-22-13
By: Jon Gordon
-
You Win in the Locker Room First
- The 7 C's to Build a Winning Team in Business, Sports, and Life
- By: Jon Gordon, Mike Smith
- Narrated by: Jon Gordon, Mike Smith
- Length: 3 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
You Win in the Locker Room First draws on the extraordinary experiences of Coach Mike Smith and Jon Gordon - consultant to numerous college and professional teams - to explore the seven powerful principles that any business, school, organization, or sports team can adopt to revitalize their organization.
-
-
Develop team culture
- By Leigh A. Cole on 05-09-20
By: Jon Gordon, and others
-
Four Seasons
- The Story of a Business Philosophy
- By: Isadore Sharp
- Narrated by: Jeff Semple
- Length: 8 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father's three-man construction business.
-
-
A few interesting tidbits about business.
- By Teller on 03-16-24
By: Isadore Sharp
-
Get Sh*t Done
- The Ultimate Guide to Productivity, Procrastination, & Profitability
- By: Jeffrey Gitomer
- Narrated by: Jeffrey Gitomer
- Length: 3 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
Written for those who finds it hard to get sh*t done, this audiobook is designed to have a profound, life-changing effect on anyone who wants to adopt and implement the elements of greater productivity. New York Times best-selling author Jeffrey Gitomer explains why we are so often stymied by procrastination and reveals the strategies to achieve and profit more.
-
-
An author's self-praise book, I regret buying it
- By Kenneth on 12-27-19
By: Jeffrey Gitomer
-
Life Word
- Discover Your One Word to Leave a Legacy
- By: Jon Gordon, Dan Britton, Jimmy Page
- Narrated by: Jimmy Page
- Length: 1 hr and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
Life Word reveals a simple, powerful tool to help you identify the word that will inspire you to live your best life while leaving your greatest legacy. In the process, you'll discover your why, which will help show you the way to live with a renewed sense of power, purpose, and passion. The authors walk you step-by-step through the process of discovering your life word and share an action plan with the most successful ways to live and share it. If you're ready to live with more clarity, confidence, and courage and leave a lasting legacy, let's get started!
-
-
Straight to the Point!
- By nuccadr on 10-30-18
By: Jon Gordon, and others
-
Your Full Guide to Owning & Operating a Hospitality Property - Successfully
- Independent Hotel, Resort, Inn or Bed & Breakfast
- By: Gerry MacPherson
- Narrated by: Gerry MacPherson
- Length: 6 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
-
-
Very informative
- By Janice on 05-31-20
By: Gerry MacPherson
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
What listeners say about Lead with Hospitality
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Cara
- 11-02-22
Practical practices
As a professor of entrepreneurship, I am always looking for material that is useful and relatable to increase the value of my course to my students after they’ve left the classroom. The approachable structure and style of Taylor’s work will keep this on my recommended reading list for years to come.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Aki
- 01-17-23
Great book for people who need to develop CARE
Really enjoyed listening and got some great tips. Good for Hospitality leaders also. Would recommend for new leaders.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Shane K.
- 04-29-24
Fairly basic but solid
Mr. Scott gives fairly basic management theory but it is well founded. For more experienced leaders this should be fairly repetitive but for new comers this can be an excellent lighthouse for growing their leadership style. I do suggest this title for everyone as even long in the tooth leaders won't be hurt by some reminders once in awhile.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!