
Working with Difficult People, Second Revised Edition
Handling the Ten Types of Problem People Without Losing Your Mind
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Narrated by:
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Karen Saltus
About this listen
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.
Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits - from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers - and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
©1990, 2002, 2016 Prentice Hall, Muriel Solomon, Amy Cooper Hakim (P)2017 Gildan Media LLCListeners also enjoyed...
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What listeners say about Working with Difficult People, Second Revised Edition
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Performance
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- Miranda
- 06-19-21
First day hire PowerPoint voice
Lady who narrates this is the same exact voice from the “Sexual Harrassment on the Job”PowerPoint you have to begrudgingly watch every time you’re a new hire. Content is helpful but my god find another narrator.
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- Kerra Glover
- 07-02-23
Everything that I needed!
I loved listening to this book! The way each personality trait was broken down and explained was very helpful. I loved the practical examples of how each party could be thinking and ways to solve issues. Thank you!!
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- Eric & Stephanie Joranson
- 05-10-23
Very outdated, unrealistic and overdone examples of coworkers
Not accurate or helpful just very poorly written. From the 80s - no longer relevant. Poorly done
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