Customer Insights

Product List
    • Insights, Stories, and Secrets from Inside Amazon
    • By: Colin Bryar, Bill Carr
    • Narrated by: Bill Carr, Colin Bryar, Robert Petkoff
    • Length: 10 hrs and 41 mins
    • Release date: 02-09-21
    • Language: English
    • 4.5 out of 5 stars 903 ratings
    • Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two longtime, top-level Amazon executives....

    Regular price: $20.24

    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 169 ratings
    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

    Regular price: $18.00

    • How the World's Top Companies Use Human Insight to Create Great Experiences
    • By: Janelle Estes, Andy MacMillan
    • Narrated by: Lexi Mae
    • Length: 6 hrs and 8 mins
    • Release date: 02-15-22
    • Language: English
    • 5 out of 5 stars 1 rating
    • User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....

    Regular price: $17.19

    • The Insights You Need from Harvard Business Review (HBR Insights Series)
    • By: Harvard Business Review
    • Narrated by: Christopher Grove, Janet Metzger
    • Series: HBR Insights Series
    • Length: 2 hrs and 56 mins
    • Release date: 09-22-20
    • Language: English
    • 4.5 out of 5 stars 10 ratings
    • Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly....

    Regular price: $9.45

    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 9 mins
    • Release date: 02-15-24
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

    Regular price: $14.99

  • Regular price: $14.95

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 375 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Release date: 10-02-20
    • Language: English
    • 5 out of 5 stars 34 ratings
    • In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

    Regular price: $19.46

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Release date: 03-05-13
    • Language: English
    • 4.5 out of 5 stars 455 ratings
    • The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....

    Regular price: $13.50

  • Regular price: $4.99

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 11 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    Regular price: $20.00

  • Regular price: $9.99

  • Regular price: $4.99

    • How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
    • By: Adele Revella
    • Narrated by: Pam Ward
    • Length: 7 hrs and 2 mins
    • Release date: 11-12-19
    • Language: English
    • 4 out of 5 stars 39 ratings
    • Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions....

    Regular price: $17.19

    • Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
    • By: Luz Hernández
    • Narrated by: Salvador Serrano
    • Length: 3 hrs and 54 mins
    • Release date: 01-10-24
    • Language: Spanish
    • 5 out of 5 stars 1 rating
    • La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes...

    Regular price: $12.03

    • Delivering the Me2B Experiences that Today's Customers Demand
    • By: Bill Price, David Jaffe
    • Narrated by: Steven Cooper
    • Length: 7 hrs and 4 mins
    • Release date: 07-27-20
    • Language: English
    • 4 out of 5 stars 1 rating
    • Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others....

    Regular price: $17.19

    • A Whole Company Approach to Delivering Exceptional Customer Experiences
    • By: Eric Berridge
    • Narrated by: Tim Andres Pabon
    • Length: 7 hrs and 13 mins
    • Release date: 06-29-17
    • Language: English
    • 3 out of 5 stars 4 ratings
    • Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience....

    Regular price: $25.78

    • How Your Business Can Profit from the Insights of Positive Psychology
    • By: Bernd Schmitt
    • Narrated by: Walter Dixon
    • Length: 6 hrs and 40 mins
    • Release date: 05-01-12
    • Language: English
    • 3 out of 5 stars 6 ratings
    • Experiential markering guru Bernd Schmitt shows marketers and brand managers everywhere how to harness the power of customer happiness....

    Regular price: $20.00

  • Regular price: $4.80

    • Insights and Strategies for Leading the Charge in a Disruptive Market
    • By: Barrett Williams, ChatGPT ChatGPT
    • Narrated by: Virtual Voice
    • Length: 7 hrs and 11 mins
    • Release date: 04-21-24
    • Language: English
    • Not rated yet
    • ***"Navigating Next"*** – Dive into the Uncharted Waters of Business Innovation and Transformation Are you ready to propel your business into the...

    Regular price: $4.99