Customer Insights
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Working Backwards
- Insights, Stories, and Secrets from Inside Amazon
- By: Colin Bryar, Bill Carr
- Narrated by: Bill Carr, Colin Bryar, Robert Petkoff
- Length: 10 hrs and 41 mins
- Unabridged
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Working Backwards is a practical guidebook and a corporate narrative, filled with the authors’ in-the-room recollections of what “Being Amazonian” is like and how it has affected their personal and professional lives. They demonstrate that success on Amazon’s scale is not achieved by the genius of any single leader, but rather through commitment to and execution of a set of well-defined, rigorously executed principles and practices - shared here for the very first time.
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Look elsewhere to learn about Amazon.
- By JPLFC2002 on 03-19-21
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Working Backwards
- Insights, Stories, and Secrets from Inside Amazon
- Narrated by: Bill Carr, Colin Bryar, Robert Petkoff
- Length: 10 hrs and 41 mins
- Release date: 02-09-21
- Language: English
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Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two longtime, top-level Amazon executives....
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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Business to Company???
- By S. Wheelhouse on 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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Buyer Personas
- How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
- By: Adele Revella
- Narrated by: Pam Ward
- Length: 7 hrs and 2 mins
- Unabridged
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Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions. Written by the world's leading authority on buyer personas, this audiobook provides comprehensive coverage of a compelling new way to conduct buyer studies, plus practical advice on adopting the buyer persona approach to measurably improve marketing outcomes. Listeners will learn how to segment their customer base, investigate each customer type, and apply a radically more relevant process of message selection, content creation, and distribution.
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Great book! Every business owner has to read
- By Melena Cider on 07-14-21
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Buyer Personas
- How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
- Narrated by: Pam Ward
- Length: 7 hrs and 2 mins
- Release date: 11-12-19
- Language: English
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Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions....
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The Customer Service Representative's Compendium
- 50 Essential Insights for Exceptional Customer Interactions
- By: Barrett Williams, ChatGPT ChatGPT
- Narrated by: Virtual Voice
- Length: 3 hrs and 6 mins
- Unabridged
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**Unleash Excellence at Every Interaction with 'The Customer Service Representative's Compendium'** Step into the realm of unparalleled customer service mastery with "The Customer Service Representative's Compendium," your ultimate guide to transforming every customer interaction into a moment of magic. In a world where expectations soar, this comprehensive eBook is the quintessential resource for those on the front lines of service excellence, whether faced with the challenge of de-escalating tension or the opportunity to craft unforgettable experiences. Embark on a journey through the Art...
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The Customer Service Representative's Compendium
- 50 Essential Insights for Exceptional Customer Interactions
- Narrated by: Virtual Voice
- Length: 3 hrs and 6 mins
- Release date: 04-20-24
- Language: English
- **Unleash Excellence at Every Interaction with 'The Customer Service Representative's Compendium'** Step into the realm of unparalleled customer ...
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- By: Thales S. Teixeira, Greg Piechota
- Narrated by: Tom Weitzel
- Length: 11 hrs and 14 mins
- Unabridged
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Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge.
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This Book Is So Good That I Tell No One About It
- By E on 07-19-19
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- Narrated by: Tom Weitzel
- Length: 11 hrs and 14 mins
- Release date: 02-19-19
- Language: English
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Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Release date: 10-02-20
- Language: English
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release date: 03-05-13
- Language: English
- The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....
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The Power of Customer Experience: 5 Elements To Make An Impact
- By: Elizabeth Dixon
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Unabridged
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
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examples
- By DC on 05-13-24
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The Power of Customer Experience: 5 Elements To Make An Impact
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Release date: 05-01-23
- Language: English
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better....
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- By: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release date: 12-12-17
- Language: English
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- By: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Release date: 02-15-22
- Language: English
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....
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Customer Data and Privacy
- The Insights You Need from Harvard Business Review (HBR Insights Series)
- By: Harvard Business Review
- Narrated by: Christopher Grove, Janet Metzger
- Length: 2 hrs and 56 mins
- Unabridged
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Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly.
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Practical
- By NKATHA on 04-08-21
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Customer Data and Privacy
- The Insights You Need from Harvard Business Review (HBR Insights Series)
- Narrated by: Christopher Grove, Janet Metzger
- Series: HBR Insights Series
- Length: 2 hrs and 56 mins
- Release date: 09-22-20
- Language: English
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Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly....
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Marketing Magnifier
- More Insight. More Measurable Growth. More Customers
- By: Anthony Milia
- Narrated by: Logan Foster
- Length: 5 hrs and 11 mins
- Unabridged
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There are plenty of how-to marketing guides out there, but this one focuses on tried-and-true methods that are essential for every business. No, it won’t walk you through how to set up a social media page, but it will offer you the advice you can implement today to see results like more customers and better performance in your marketing.
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Marketing Magnifier
- More Insight. More Measurable Growth. More Customers
- Narrated by: Logan Foster
- Length: 5 hrs and 11 mins
- Release date: 03-16-23
- Language: English
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There are plenty of how-to marketing guides out there, but this one focuses on tried-and-true methods that are essential for every business. No, it won’t walk you through how to set up a social media page....
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- By: Luz Hernández
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Unabridged
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
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Buen libro mal audio
- By Anonymous User on 05-02-24
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Release date: 01-10-24
- Language: Spanish
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes...
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Navigating Next
- Insights and Strategies for Leading the Charge in a Disruptive Market
- By: Barrett Williams, ChatGPT ChatGPT
- Narrated by: Virtual Voice
- Length: 7 hrs and 23 mins
- Unabridged
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***"Navigating Next"*** – Dive into the Uncharted Waters of Business Innovation and Transformation Are you ready to propel your business into the future? "Navigating Next" is the quintessential guide that takes you on a deep plunge into the vast ocean of market trends, agile methodologies, and disruptive innovation. This game-changing eBook is a lighthouse for those steering through the unpredictable seas of the modern business landscape, offering clear, actionable insights to help you sail ahead of the competition. **Chapter 1** invites you to unravel the mysteries of market trends, ...
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Navigating Next
- Insights and Strategies for Leading the Charge in a Disruptive Market
- Narrated by: Virtual Voice
- Length: 7 hrs and 23 mins
- Release date: 04-21-24
- Language: English
- ***"Navigating Next"*** – Dive into the Uncharted Waters of Business Innovation and Transformation Are you ready to propel your business into the...
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Expansion Endeavors
- Practical Strategies and Insights for Growing and Thriving in the Role-Playing Game Industry
- By: Barrett Williams, ChatGPT ChatGPT
- Narrated by: Virtual Voice
- Length: 4 hrs and 22 mins
- Unabridged
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Welcome to the exciting world of "Expansion Endeavors," your definitive guide to scaling and optimizing your hobby store in the ever-evolving market of role-playing games (RPG). This game-changing resource is laden with priceless insights, built to equip you with unmatched strategy and understanding to expedite your entrepreneurial journey. Dive into the intricate intricacies of RPG market comprehension, assessing your prospects and risks, and identifying unique niches to carve a niche that is solely yours. Across the sections, key strategies unravel, holding your hand as you learn how to ...
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Expansion Endeavors
- Practical Strategies and Insights for Growing and Thriving in the Role-Playing Game Industry
- Narrated by: Virtual Voice
- Length: 4 hrs and 22 mins
- Release date: 04-21-24
- Language: English
- Welcome to the exciting world of "Expansion Endeavors," your definitive guide to scaling and optimizing your hobby store in the ever-evolving ...
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- By: Eric Berridge
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Unabridged
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Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era. Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Release date: 06-29-17
- Language: English
- Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience....
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Ultimate Customer Service
- Customer Service Essentials for Loyal Customers
- By: Shep Hyken, Mark Sanborn
- Narrated by: Zig Ziglar, Mark Sanborn, Shep Hyken
- Length: 8 hrs and 8 mins
- Unabridged
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Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development.
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A mixed bag
- By M. Rice on 06-18-16
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Ultimate Customer Service
- Customer Service Essentials for Loyal Customers
- Narrated by: Zig Ziglar, Mark Sanborn, Shep Hyken
- Length: 8 hrs and 8 mins
- Release date: 04-06-11
- Language: English
- Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service.....
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UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- By: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Unabridged
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These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).
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UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Release date: 11-04-15
- Language: English
- These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations....
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Exceptional Customer Service
- By: Fred Pryor Seminars
- Narrated by: Mark Neves
- Length: 4 hrs and 3 mins
- Unabridged
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Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success!
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Superb book on customer excellent and worth it
- By Farrid Tan on 10-17-22
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Exceptional Customer Service
- Narrated by: Mark Neves
- Length: 4 hrs and 3 mins
- Release date: 10-01-19
- Language: English
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Professional customer contact is a learned skill - something everyone in your organization can improve by developing new skills and keeping old ones well practiced. This popular, best-selling program provides the best advice available on how to wow your customers....
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Harnessing AI for Business Development and Sales
- By: Rick Spair
- Narrated by: Virtual Voice
- Length: 4 hrs and 48 mins
- Unabridged
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In an era defined by rapid technological advancements, businesses are increasingly turning to Artificial Intelligence (AI) to drive growth, innovation, and competitive advantage. From automating routine tasks to providing deep insights into customer behavior, AI has the potential to transform every aspect of business development and sales. However, the journey to integrating AI effectively into business processes is fraught with challenges, requiring a comprehensive understanding of AI technologies, strategic planning, and a commitment to ethical practices. This book, "Harnessing AI for ...
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Good Example of How Not To Use A I
- By Herb Delehanty on 09-05-24
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Harnessing AI for Business Development and Sales
- Narrated by: Virtual Voice
- Length: 4 hrs and 48 mins
- Release date: 05-22-24
- Language: English
- In an era defined by rapid technological advancements, businesses are increasingly turning to Artificial Intelligence (AI) to drive growth, ...
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