Customer Insights

Product List
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 375 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    $24.06 or free with 30-day trial

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Release date: 10-02-20
    • Language: English
    • 5 out of 5 stars 34 ratings
    • In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

    $19.46 or free with 30-day trial

  • $14.95 or free with 30-day trial

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Release date: 03-05-13
    • Language: English
    • 4.5 out of 5 stars 455 ratings
    • The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....

    $13.50 or free with 30-day trial

    • Insights, Stories, and Secrets from Inside Amazon
    • By: Colin Bryar, Bill Carr
    • Narrated by: Bill Carr, Colin Bryar, Robert Petkoff
    • Length: 10 hrs and 41 mins
    • Release date: 02-09-21
    • Language: English
    • 4.5 out of 5 stars 905 ratings
    • Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two longtime, top-level Amazon executives....

    $20.24 or free with 30-day trial

    • Using Behavioral Insights to Create Breakthrough Customer Experiences
    • By: Alexander Chernev
    • Narrated by: Virtual Voice
    • Length: 13 hrs and 38 mins
    • Release date: 07-19-25
    • Language: English
    • Not rated yet
    • Creating impactful customer experiences is at the core of a company's business model. However, the principles behind it are often misunderstood and...

    $4.99 or free with 30-day trial

    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 9 mins
    • Release date: 02-15-24
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

    $14.99 or free with your Plus trial

    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 169 ratings
    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

    $18.00 or free with 30-day trial

    • The Insights You Need from Harvard Business Review (HBR Insights Series)
    • By: Harvard Business Review
    • Narrated by: Christopher Grove, Janet Metzger
    • Series: HBR Insights Series
    • Length: 2 hrs and 56 mins
    • Release date: 09-22-20
    • Language: English
    • 4.5 out of 5 stars 10 ratings
    • Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly....

    $9.45 or free with 30-day trial

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 11 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    $20.00 or free with 30-day trial

    • How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
    • By: Adele Revella
    • Narrated by: Pam Ward
    • Length: 7 hrs and 2 mins
    • Release date: 11-12-19
    • Language: English
    • 4 out of 5 stars 39 ratings
    • Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions....

    $17.19 or free with 30-day trial

    • How the World's Top Companies Use Human Insight to Create Great Experiences
    • By: Janelle Estes, Andy MacMillan
    • Narrated by: Lexi Mae
    • Length: 6 hrs and 8 mins
    • Release date: 02-15-22
    • Language: English
    • 5 out of 5 stars 1 rating
    • User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....

    $17.19 or free with your Plus trial

    • By: Rick Spair
    • Narrated by: Virtual Voice
    • Length: 4 hrs and 50 mins
    • Release date: 05-22-24
    • Language: English
    • 2 out of 5 stars 1 rating
    • In an era defined by rapid technological advancements, businesses are increasingly turning to Artificial Intelligence (AI) to drive growth, ...

    $9.99 or free with your Plus trial

    • Practical Strategies and Insights for Growing and Thriving in the Role-Playing Game Industry
    • By: Barrett Williams, ChatGPT ChatGPT
    • Narrated by: Virtual Voice
    • Length: 4 hrs and 18 mins
    • Release date: 04-21-24
    • Language: English
    • Not rated yet
    • Welcome to the exciting world of "Expansion Endeavors," your definitive guide to scaling and optimizing your hobby store in the ever-evolving ...

    $4.99 or free with your Plus trial

    • A Whole Company Approach to Delivering Exceptional Customer Experiences
    • By: Eric Berridge
    • Narrated by: Tim Andres Pabon
    • Length: 7 hrs and 13 mins
    • Release date: 06-29-17
    • Language: English
    • 3 out of 5 stars 4 ratings
    • Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience....

    $25.78 or free with 30-day trial

  • $4.99 or free with your Plus trial

    • Life Lessons from Behind the Chair: Insights from a Hairapist
    • By: Josie Davis
    • Narrated by: Lacey Rae
    • Length: 55 mins
    • Release date: 01-13-25
    • Language: English
    • Not rated yet
    • In The Customer Connection: Life Lessons from Behind the Chair, you’ll embark on a transformative journey into the world of a seasoned “hairapist,” where the salon chair becomes a unique vantage point for understanding human nature.

    $3.95 or free with 30-day trial

    • Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
    • By: Luz Hernández
    • Narrated by: Salvador Serrano
    • Length: 3 hrs and 54 mins
    • Release date: 01-10-24
    • Language: Spanish
    • 5 out of 5 stars 1 rating
    • La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes...

    $12.03 or free with 30-day trial

    • 50 Essential Insights for Exceptional Customer Interactions
    • By: Barrett Williams, ChatGPT ChatGPT
    • Narrated by: Virtual Voice
    • Length: 3 hrs and 3 mins
    • Release date: 04-20-24
    • Language: English
    • Not rated yet
    • **Unleash Excellence at Every Interaction with 'The Customer Service Representative's Compendium'** Step into the realm of unparalleled customer ...

    $4.99 or free with your Plus trial

    • Customer Service Essentials for Loyal Customers
    • By: Shep Hyken, Mark Sanborn
    • Narrated by: Zig Ziglar, Mark Sanborn, Shep Hyken
    • Length: 8 hrs and 8 mins
    • Release date: 04-06-11
    • Language: English
    • 4 out of 5 stars 34 ratings
    • Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service.....

    $17.16 or free with 30-day trial