Customer Insights

Product List
    • Insights, Stories, and Secrets from Inside Amazon
    • By: Colin Bryar, Bill Carr
    • Narrated by: Bill Carr, Colin Bryar, Robert Petkoff
    • Length: 10 hrs and 41 mins
    • Release date: 02-09-21
    • Language: English
    • 4.5 out of 5 stars 884 ratings
    • Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two longtime, top-level Amazon executives....

    Regular price: $20.24 or 1 credit

    Sale price: $20.24 or 1 credit

    • The Insights You Need from Harvard Business Review (HBR Insights Series)
    • By: Harvard Business Review
    • Narrated by: Christopher Grove, Janet Metzger
    • Series: HBR Insights Series
    • Length: 2 hrs and 56 mins
    • Release date: 09-22-20
    • Language: English
    • 4.5 out of 5 stars 9 ratings
    • Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly....

    Regular price: $9.45 or 1 credit

    Sale price: $9.45 or 1 credit

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    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 165 ratings
    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

    Regular price: $18.00 or 1 credit

    Sale price: $18.00 or 1 credit

  • Regular price: $4.99 or 1 credit

    Sale price: $4.99 or 1 credit

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    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 373 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Release date: 10-02-20
    • Language: English
    • 5 out of 5 stars 32 ratings
    • In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

    Regular price: $19.46 or 1 credit

    Sale price: $19.46 or 1 credit

    • How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
    • By: Adele Revella
    • Narrated by: Pam Ward
    • Length: 7 hrs and 2 mins
    • Release date: 11-12-19
    • Language: English
    • 4 out of 5 stars 39 ratings
    • Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Release date: 03-05-13
    • Language: English
    • 4.5 out of 5 stars 451 ratings
    • The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....

    Regular price: $13.50 or 1 credit

    Sale price: $13.50 or 1 credit

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 10 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    Regular price: $20.00 or 1 credit

    Sale price: $20.00 or 1 credit

    • How the World's Top Companies Use Human Insight to Create Great Experiences
    • By: Janelle Estes, Andy MacMillan
    • Narrated by: Lexi Mae
    • Length: 6 hrs and 8 mins
    • Release date: 02-15-22
    • Language: English
    • 5 out of 5 stars 1 rating
    • User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

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  • Regular price: $14.95 or 1 credit

    Sale price: $14.95 or 1 credit

    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 10 mins
    • Release date: 02-15-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

    Regular price: $14.99 or 1 credit

    Sale price: $14.99 or 1 credit

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    • More Insight. More Measurable Growth. More Customers
    • By: Anthony Milia
    • Narrated by: Logan Foster
    • Length: 5 hrs and 11 mins
    • Release date: 03-16-23
    • Language: English
    • Not rated yet
    • There are plenty of how-to marketing guides out there, but this one focuses on tried-and-true methods that are essential for every business. No, it won’t walk you through how to set up a social media page....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Customer Service Essentials for Loyal Customers
    • By: Shep Hyken, Mark Sanborn
    • Narrated by: Zig Ziglar, Mark Sanborn, Shep Hyken
    • Length: 8 hrs and 8 mins
    • Release date: 04-06-11
    • Language: English
    • 4 out of 5 stars 34 ratings
    • Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service.....

    Regular price: $15.56 or 1 credit

    Sale price: $15.56 or 1 credit

    • A Whole Company Approach to Delivering Exceptional Customer Experiences
    • By: Eric Berridge
    • Narrated by: Tim Andres Pabon
    • Length: 7 hrs and 13 mins
    • Release date: 06-29-17
    • Language: English
    • 3 out of 5 stars 4 ratings
    • Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience....

    Regular price: $25.78 or 1 credit

    Sale price: $25.78 or 1 credit

    • Insights and Strategies for Leading the Charge in a Disruptive Market
    • By: Barrett Williams, ChatGPT ChatGPT
    • Narrated by: Virtual Voice
    • Length: 7 hrs and 23 mins
    • Release date: 04-21-24
    • Language: English
    • Not rated yet
    • ***"Navigating Next"*** – Dive into the Uncharted Waters of Business Innovation and Transformation Are you ready to propel your business into the...

    Regular price: $4.99 or 1 credit

    Sale price: $4.99 or 1 credit

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    • True Stories of Winners and Losers in the Quest for Superior Service
    • By: Ron Kaufman
    • Narrated by: Adam Danoff
    • Length: 5 hrs and 45 mins
    • Release date: 11-04-15
    • Language: English
    • 4.5 out of 5 stars 2 ratings
    • These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Practical Strategies and Insights for Growing and Thriving in the Role-Playing Game Industry
    • By: Barrett Williams, ChatGPT ChatGPT
    • Narrated by: Virtual Voice
    • Length: 4 hrs and 22 mins
    • Release date: 04-21-24
    • Language: English
    • Not rated yet
    • Welcome to the exciting world of "Expansion Endeavors," your definitive guide to scaling and optimizing your hobby store in the ever-evolving ...

    Regular price: $4.99 or 1 credit

    Sale price: $4.99 or 1 credit

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    • Delivering the Me2B Experiences that Today's Customers Demand
    • By: Bill Price, David Jaffe
    • Narrated by: Steven Cooper
    • Length: 7 hrs and 4 mins
    • Release date: 07-27-20
    • Language: English
    • 4 out of 5 stars 1 rating
    • Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
    • By: Luz Hernández
    • Narrated by: Salvador Serrano
    • Length: 3 hrs and 54 mins
    • Release date: 01-10-24
    • Language: Spanish
    • 5 out of 5 stars 1 rating
    • La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes...

    Regular price: $12.03 or 1 credit

    Sale price: $12.03 or 1 credit