
Difficult Conversations
How to Discuss What Matters Most
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Narrated by:
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Douglas Stone
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Bruce Patton
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Sheila Heen
Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you."
We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But - what if you're wrong?
Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?
Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.
Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.
©1999 Douglas Stone, Bruce Patton, and Sheila Heen (P)1999 Random House, Inc., All Rights ReservedListeners also enjoyed...




















Critic reviews
“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.” (The New York Times)
“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.” (Booklist)
“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.” (Tom Peters)
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Excellent content, poor naration
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Everyone should listen to this book
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This Audio is the 1999 Version, Not 2010
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Excellent and very informative
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Excellent book
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Great lessons
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The audio breaks down conversations into three distinct areas and how each contribute to success (or failure) of effectively communicating with another person.
I have used the techniques in this audio daily in my conversations and have been amazed at how much more I have learned about my friends, family and co-workers.
A smart, educational way to look at conversations
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Great tool to have
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I had trouble with this book even though.
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Very good, tremendous nuggets of information.
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