
The Empathetic Workplace
5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
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Narrated by:
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Simona Chitescu-Weik
About this listen
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma - including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more - the tools they need to be prepared for what lies ahead.
This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
The easy-to-follow LASER method outlined in this book includes the following elements that all managers should know and understand:
- Listen - Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener.
- Acknowledge - Once someone shares a difficult personal story with you, it is important to acknowledge that gift.
- Share - You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn.
- Empower - You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups.
- Return - The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.
The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to residence advisors in college dormitories.
©2021 Katharine Manning (P)2021 HarperCollins LeadershipListeners also enjoyed...
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- By: Ryan Casey Waller
- Narrated by: Ryan Casey Waller
- Length: 6 hrs and 46 mins
- Unabridged
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Mental illness loves to tell lies. One of those lies is that you should be able to manage what you're struggling with all by yourself, but in Depression, Anxiety, and Other Things We Don't Want to Talk About, pastor and psychotherapist Ryan Casey Waller reminds us that we don't have to suffer alone. Mental health issues aren't a symptom of a spiritual failing or insufficient faith. In fact, suffering is the very thing our Savior seeks to heal as he leads us toward restoration. And yet, as Waller has experienced firsthand, the battle can be lonely and discouraging--but it doesn't have to be.
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So insightful, helpful, and comforting!
- By Stephanie Cottrill on 01-02-22
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The Spark Factor
- The Secret to Supercharging Energy, Becoming Resilient, and Feeling Better Than Ever
- By: Molly Maloof
- Narrated by: Molly Maloof, Mark Jacobson
- Length: 7 hrs and 57 mins
- Unabridged
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In The Spark Factor, Dr. Molly Maloof shares a program uniquely tailored to the biology of women—a plan that targets the mitochondria, the power source of the cells. As Dr. Maloof shows, the intense, all-or-nothing approaches commonly used by biohackers to optimize health—including sustained fasting, ultra-low-carb diets, and intense training—can be harmful, especially for women, because they create excessive stress in an already-stressed body, which can make us tired, weak, and prone to illness.
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This is like reading 20 other great books
- By Jeff on 02-12-23
By: Molly Maloof
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Wake Up!
- The Powerful Guide to Changing Your Mind About What It Means to Really Live
- By: Lindsay Teague Moreno
- Narrated by: Lindsay Moreno
- Length: 5 hrs and 21 mins
- Unabridged
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Why would you settle for an ordinary life when you have an extraordinary mind? Break your good life into six bite-size pieces so you can live a successful life without regret.
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outstanding
- By Amazon Customer on 08-14-24
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Your Second Act
- Inspiring Stories of Reinvention
- By: Patricia Heaton
- Narrated by: Patricia Heaton, Full Cast
- Length: 7 hrs and 29 mins
- Unabridged
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Patricia Heaton is one of TV’s most recognizable and beloved moms. Now, she returns to television as the lead in the new series Carol’s Second Act, which follows divorced 50-year-old Carol Kenney, who, after raising two children and retiring, decides to finally pursue her dream of becoming a doctor. Patricia Heaton knows what it’s like to stage a second act and navigate pivotal transitions in life. Just like Carol, when Heaton’s children left the nest, she found herself in a new and unfamiliar stage of life, compelling her to evaluate which direction to take next.
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Heart Warming Inspirational
- By TLKKnitting on 01-30-21
By: Patricia Heaton
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Master Mentors
- 30 Transformative Insights from Our Greatest Minds
- By: Scott Jeffrey Miller
- Narrated by: Scott Miller
- Length: 5 hrs and 54 mins
- Unabridged
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Mining the best and brightest revelations from Franklin Covey’s global podcast, On Leadership with Scott Miller, Scott personally introduces you to 30 Master Mentors, featuring the single most transformative insight from each of them.
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Name dropping, shallow content, false humility
- By Sandy McPherson on 09-13-21
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As We Speak
- How to Make Your Point and Have It Stick
- By: Peter Meyers, Shann Nix
- Narrated by: Peter Meyers
- Length: 8 hrs and 14 mins
- Unabridged
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A practical and empowering guide to public speaking and becoming a more effective, persuasive communicator in all areas of life. The world is full of brilliant people whose ideas are never heard. This book is designed to make sure that you’re not one of them.
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Roadmap to finding your voice.
- By Claudia & Jason Ransom on 01-31-23
By: Peter Meyers, and others
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This Is What You're Really Hungry For
- Six Simple Rules to Transform Your Relationship with Food to Become Your Healthiest Self
- By: Kim Shapira, Kaley Cuoco - foreword
- Narrated by: Kim Shapira, Erin Bennett
- Length: 7 hrs and 15 mins
- Unabridged
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It's time to stop restricting yourself and learn to make your relationship with food healthy—without forcing yourself to eat "healthy." Dietitian Kim Shapira has developed six simple rules that will change your relationship with food forever. In This Is What You're Really Hungry For, she breaks down the science to get your brain and your body on board, replaces fad diets that do not last with a sustainable method that encourages you to eat what you love, and empowers you to be the authority in your own body.
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This book was helpful in some ways.
- By Bean on 09-08-24
By: Kim Shapira, and others
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No Perfect Parents
- Ditch Expectations, Embrace Reality, and Discover the One Secret That Will Change Your Parenting
- By: Dave Wilson, Ann Wilson, John Driver - contributor
- Narrated by: Dave Wilson, Ann Wilson
- Length: 7 hrs and 14 mins
- Unabridged
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Raising kids with hearts for Christ may be the hardest thing you ever try to do, but it's also the most important thing. Packed with funny and honest stories, biblical insight, and practical steps you can put into practice today, this hands-on parenting manual will encourage and equip every parent through any stage. Founders of a multi-campus church and family coaches with 30 years of experience, Dave and Ann share the hard-earned but easy-to-apply principles that ensure a strong parent-to-child relationship and a strong foundation for your child.
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Wisdom for parents of all ages
- By Anonymous User on 06-27-23
By: Dave Wilson, and others
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Decoding Greatness
- How the Best in the World Reverse Engineer Success
- By: Ron Friedman
- Narrated by: Ron Friedman
- Length: 8 hrs and 1 min
- Unabridged
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For generations, we’ve been taught there are two ways to succeed - either from talent or practice. In Decoding Greatness, award-winning social psychologist Ron Friedman illuminates a powerful third path - one that has quietly launched icons in a wide range of fields, from artists, writers, and chefs, to athletes, inventors, and entrepreneurs: reverse engineering.
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Good book, but needed better research
- By aaron on 08-29-21
By: Ron Friedman
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The Elevated Communicator
- How to Master Your Style and Strengthen Well-Being at Work
- By: Maryanne O'Brien
- Narrated by: Lameece Issaq
- Length: 6 hrs and 17 mins
- Unabridged
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Our work lives revolve around effective communication. It is essential for cultivating trust and team collaboration, as well as strengthening our motivation and wellbeing at work. And with teams experiencing more anxiety, stress, and burnout than ever before, strong communication skills have never been more essential. The key to this clear and effective communication begins with understanding our own personal communication styles.
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Elevated Communicator
- By Anonymous User on 02-07-25
By: Maryanne O'Brien
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Let Me Be Frank
- A Book About Women Who Dressed Like Men to Do Shit They Weren't Supposed to Do
- By: Tracy Dawson
- Narrated by: Kendra Hoffman
- Length: 5 hrs and 26 mins
- Unabridged
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Let Me Be Frank illuminates with a wry warmth the incredible stories of a diverse group of women from different ethnicities and cultural backgrounds who have defied the patriarchy, refusing to allow men or the status quo to define their lives or break their spirit. An often sardonic and thoroughly impassioned homage to female ingenuity and tenacity, the women profiled in this inspiring anthology broke the rules to reach their goals and refused to take “no” for an answer.
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Fascinatin’ Women
- By J. C. Dunn on 08-26-24
By: Tracy Dawson
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Balancing Acts
- Unleashing the Power of Creativity in Your Life and Work
- By: Daniel Lamarre
- Narrated by: Christopher Ragland
- Length: 7 hrs and 58 mins
- Unabridged
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Without creativity, there is no business. At the core of Cirque du Soleil’s lavish, multi-million-dollar productions is Vice Chairman Daniel Lamarre, who has mastered the ability to bring business and creativity together across multiple languages and cultures in a way that has never been seen before. The secrets he shares in Balancing Acts are rooted in tremendous faith in your own creative skills, even if you are convinced you have none, and those of the sharpest minds within your organization.
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Excellence for leaders leaders
- By Russell Stewart on 01-18-23
By: Daniel Lamarre
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Adult Survivors of Emotionally Abusive Parents
- How to Heal, Cultivate Emotional Resilience, and Build the Life and Love You Deserve
- By: Sherrie Campbell PhD
- Narrated by: Sherrie Campbell
- Length: 6 hrs and 9 mins
- Unabridged
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When your parents are pathologically self-centered, manipulative, or emotionally abusive, the pain they cause is deep and often difficult to put into words. You may experience anxiety, depression, complex post-traumatic stress disorder (C-PTSD), low self-esteem, addiction, or other mental health conditions as an adult. But it was not your fault, and there are tools you can use to heal the trauma caused by your childhood.
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Felt words were given to my experiences
- By Britney on 07-02-24
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Confident Decision Making
- How to Make the Right Choice Every Time
- By: Roger Dawson
- Narrated by: Roger Dawson
- Length: 5 hrs and 51 mins
- Original Recording
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Every businessperson has to make decisions. Here's how to make them quickly, correctly and confidently.
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Excellent Practical Book
- By Amazon Customer on 12-24-14
By: Roger Dawson
What listeners say about The Empathetic Workplace
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Carey Smith Sipp
- 01-09-23
Terrific manual on how to have a more functional workplace.
Loved this book and its timeless, practical advice laid out in a memorable way. The LASER prompt to listen, acknowledge, share, empathize, and return works for me and I have already started using it.
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