After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.

People who are good at influencing and persuading know how to get things done. They turn crises into opportunities and opponents into allies, and they achieve much more by doing less. And the good news is that anyone can learn these skills.

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Every salesperson must endure many NOs in order to get to YES. Objections don't care or consider: who you are, what you sell, how you sell, or if you are new to sales or a veteran. For as long as salespeople have been asking buyers to make commitments, buyers have been throwing out objections. And, for as long as buyers have been saying no, salespeople have yearned for the secrets to getting past those NOs. Objections is a comprehensive and contemporary guide that engages your heart and mind.

Communication is a very important aspect of life. We use it for a large portion of our daily activities and without it nobody gets very far in life. It's like the moment you visit a foreign country. When you don't know the language and everything seems alien and unknown, you begin to appreciate your native language. Communication requires our daily practice & development as it falls into our careers, our relationships, our financial lives, and our very happiness.

Anyone who is in a position where leadership is essential must possess some skills of persuasion and manipulation in order to get the results they need. Often, these skills develop slowly, over a long period of time, but for some, there may be a need to improve much faster, and that is where this book comes in.

Wondering why the pay gap exists? Unfortunately, as a woman, you have to ask for money in a very specific way. So as to avoid the social backlash. But it’s ok to be afraid but just start negotiating. This book has a beginner-friendly yet extremely effective negotiation tactic that you can use from day 1, even if you’ve never negotiated before in your life, or even if you’re an introvert.

Your playbook for building a team that everyone wants to be on.We all want to lead a team with an inspiring culture - the team that every employee would love to join. When you lead this team, you attract the best talent, get top-producing results and grow individual contributors into future leaders.

This book will help you understand what both superiors and team members require from a leader, and how to manage and guide these expectations towards preferential outcomes every time. This book is mainly framed inside the working environment, but whether you are a football coach, sales manager, financial advisor, or entrepreneur, this book has information relevant to your day-to-day business interactions and when used correctly, it will greatly enhance your production and progression within your chosen field.

Three powerful African-American female executives celebrate their gender and heritage as they share their secrets for success in this effective guide for businesswomen. Ways to communicate thoughtfully, trust yourself, and exude self-esteem are just a few tactics the authors discuss for those who want to enter the workforce as confident leaders.

In the past 25 years, Tony Strong has helped hundreds of people in the corporate world and in their home life to change their mindset and assist with social skills and confidence issues. He, too, has suffered from the exact same problems that the audiobook addresses. He decided to write about these strategies that have completely transformed his life. He's far more confident now, actually looks forward to social interaction, and enjoys giving presentations and meeting new people at social gatherings. You don't have to suffer in social situations again.

Do you think successful people are always optimistic and with an iron will? Do you think successful people are always bright and convincing speakers? The relationships between human beings always respond to the same linguistic-gestural patterns and everyone can learn them. The human mind, however evolved over time, always responds to the same principles. Neuroscience studies have begun to discover how thoughts are formed and how effective actions can be produced. In this audiobook, Dr. Tower explains these logical-emotional patterns and how to hack them to achieve winning effects.

Conversation skills: Master people skills through emotional intelligence, conversation and body language.Cutting through the nonsense, this audio book offers a simple and easy to understand solution to mastering conversation and people skills using a variety of skills. No fancy gimmicks, just solid, and actionable advice. Some of the topics covered in this audio book include: steps to better conversation skills for any situation, the secret to creating flowing conversations, master body language, and conversation starters.

Do you think that you have to be a lawyer to have the skills that are needed to become a leader and resolve problems that you may come across? Think again. What if I told you that simply by listening to this audiobook, you will be in a better place to solve any problem or become a leader in any situation? Think Like a Lawyer...Even if You’re Not One is the audiobook that you need to make sure that you have the skills and tools you need to take on anything that gets in your way, and solve any problem like a boss.

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world.