Managing the Professional Service Firm
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Narrated by:
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B. J. Harrison
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By:
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David H. Maister
About this listen
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”
This audiobook is expertly read by BJ Harrison, and was produced and published by Echo Point Books & Media, an independent bookseller in Brattleboro, Vermont. Audio engineering by Blake Rook. Copyright (C) 1993 by David H. Maister.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2007 David H. Maister (P)2024 Echo Point Books & Media, LLCListeners also enjoyed...
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- Length: 10 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world.
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Where’s the PDF?
- By Ken Fridley on 07-05-21
By: David H. Maister, and others
-
Flawless Consulting (4th Edition)
- By: Peter Block
- Narrated by: Graham Rowat
- Length: 10 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Renowned consultant and author Peter Block delivers the latest and fourth edition of his bestselling Flawless Consulting, an intuitive and insightful step-by-step guide to the five phases of effective consulting. The book offers a deep exploration of the skills, tools, and behaviors required to successfully influence others. You'll see exactly what you need to say and do to help others achieve their goals, whether you are an internal or external consultant or anyone in a leadership position who wants to build effective partnerships in business, healthcare, education, or community work.
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Affectation of Narrator is unlistenable
- By Daniel Kimball on 07-09-24
By: Peter Block
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How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- By: Tom McMakin, Doug Fletcher
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.
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Wish for more depth
- By Michael on 10-18-19
By: Tom McMakin, and others
-
The Consulting Bible, 2nd Edition
- How to Launch and Grow a Seven-Figure Consulting Business
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 8 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
The second edition of The Consulting Bible remains the most comprehensive and practical guide to the consulting profession, from launch to high growth, from marketing to implementation. Legendary consultant, speaker, and best-selling author Alan Weiss shows you how to create an independent or boutique consulting practice and take it to seven-figure success.
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Excellent and Insightful
- By Starkad on 08-08-24
By: Alan Weiss
-
Secret Tradecraft of Elite Advisors
- Covert Techniques for a Remarkable Practice
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 3 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Business of Expertise, David’s previous book, set the stage by suggesting a narrow focus and then capitalizing on the patterns that emerge from repeated application of your expertise. This book builds on that work by suggesting how to craft a consulting practice with those insights.
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Shhhhhh
- By Julie Clarke on 01-31-23
By: David C. Baker
-
The Boutique
- How to Start, Scale, and Sell a Professional Services Firm
- By: Greg Alexander
- Narrated by: Greg Alexander
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
We are in the golden era of boutiques. The business models of your clients are being disrupted. This makes it virtually impossible for them to have all the required expertise in-house. They are looking for external expertise. They have big budgets to spend. Clients are buying from boutiques in record numbers. The sun is shining. Time to make hay.
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Great Insight
- By Millenial on 04-19-24
By: Greg Alexander
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The Trusted Advisor
- 20th Anniversary Edition
- By: David H. Maister, Robert M. Galford, Charles H. Green
- Narrated by: BJ Harrison
- Length: 10 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world.
-
-
Where’s the PDF?
- By Ken Fridley on 07-05-21
By: David H. Maister, and others
-
Flawless Consulting (4th Edition)
- By: Peter Block
- Narrated by: Graham Rowat
- Length: 10 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Renowned consultant and author Peter Block delivers the latest and fourth edition of his bestselling Flawless Consulting, an intuitive and insightful step-by-step guide to the five phases of effective consulting. The book offers a deep exploration of the skills, tools, and behaviors required to successfully influence others. You'll see exactly what you need to say and do to help others achieve their goals, whether you are an internal or external consultant or anyone in a leadership position who wants to build effective partnerships in business, healthcare, education, or community work.
-
-
Affectation of Narrator is unlistenable
- By Daniel Kimball on 07-09-24
By: Peter Block
-
How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- By: Tom McMakin, Doug Fletcher
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.
-
-
Wish for more depth
- By Michael on 10-18-19
By: Tom McMakin, and others
-
The Consulting Bible, 2nd Edition
- How to Launch and Grow a Seven-Figure Consulting Business
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 8 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
The second edition of The Consulting Bible remains the most comprehensive and practical guide to the consulting profession, from launch to high growth, from marketing to implementation. Legendary consultant, speaker, and best-selling author Alan Weiss shows you how to create an independent or boutique consulting practice and take it to seven-figure success.
-
-
Excellent and Insightful
- By Starkad on 08-08-24
By: Alan Weiss
-
Secret Tradecraft of Elite Advisors
- Covert Techniques for a Remarkable Practice
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 3 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Business of Expertise, David’s previous book, set the stage by suggesting a narrow focus and then capitalizing on the patterns that emerge from repeated application of your expertise. This book builds on that work by suggesting how to craft a consulting practice with those insights.
-
-
Shhhhhh
- By Julie Clarke on 01-31-23
By: David C. Baker
-
The Lean Law Firm
- Run Your Firm Like the World’s Most Efficient and Profitable Businesses
- By: Larry Port, Dave Maxfield
- Narrated by: Eric Deuser
- Length: 7 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Far from a dry listen, The Lean Law Firm is the first book published by the ABA to employ the novel to teach business lessons. Follow the engaging story of lawyer Carson Wright, who suddenly finds himself responsible for saving a small law firm, as his mentor Guy Chapman imparts the lean techniques that transformed his factory from the brink of bankruptcy to new heights of profitability. As you hear the The Lean Law Firm story unfold, you’ll see how your own firm is really just a system.
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Great Book! Systemized my firm!
- By Gil Solomon on 02-13-24
By: Larry Port, and others
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The Business of Expertise
- How Entrepreneurial Experts Convert Insight to Impact + Wealth
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 4 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
This passionate expertise manifesto is intended to elevate the impact of advisors who sell insight as entrepreneurs. Three foundational chapters form the basis of the entire audiobook: Experts develop insight by isolating patterns in data; they convert those insights to wealth by crafting a unique positioning for which few available substitutes exist; and their confidence grows as the marketplace embraces their application of expertise. The next 15 chapters - building on that foundation - each answer a single question.
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Common sense for the grounded ambitious.
- By Madhav Khanna on 07-13-18
By: David C. Baker
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The E-Myth Seminar
- Taking Charge of Your Business and Your Life
- By: Michael E. Gerber
- Narrated by: Michael E. Gerber
- Length: 5 hrs and 16 mins
- Original Recording
-
Overall
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Performance
-
Story
Eighty percent of all businesses fail in their first five years! When you are facing down those kind of odds, you'd better know exactly what you are doing before you take the plunge. Success lies in the system! Gerber knows that for a business to be prosperous it must function like a powerful machine. The type of business is irrelevant - a precise system of dynamic interplay between the connected parts should be in place.
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Like E-myth but sick of Sarah and the pie shop?
- By A. Molnar on 08-24-19
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Value-Based Fees (3rd Edition)
- How to Charge What You're Worth and Get What You Charge
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 7 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
In the newly revised third edition of Value-Based Fees: How to Charge What You're Worth and Get What You Charge, best-selling author, speaker, and renowned consultant Dr. Alan Weiss delivers a thoroughly updated guide to proposing, and receiving, consistently high fees that are based on the value you deliver to each client you serve. The author walks you through the many reasons that time-and-materials pricing models are outdated and inadequate and how to convert existing clients to your new value-based fee model.
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Pdf missing
- By Jose Ferrer Josa on 06-25-23
By: Alan Weiss
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Do Better Work: Finding Clarity, Camaraderie, and Progress in Work and Life
- By: Max Yoder
- Narrated by: Max Yoder
- Length: 1 hr and 46 mins
- Unabridged
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Overall
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Performance
-
Story
When we do better work, we live better lives. Share before you’re ready. Get more agreements. Have difficult conversations. These are a few of the practical but profound ideas Lessonly CEO Max Yoder shares in Do Better Work. No matter your rank or role, if you want to see more understanding, accountability, and progress on your team, these stories and examples are for you.
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Worth endlessly re-listening
- By Bo on 05-11-22
By: Max Yoder
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Million Dollar Consulting, Sixth Edition
- The Professional's Guide to Growing a Practice
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 6 hrs and 46 mins
- Unabridged
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Overall
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Performance
-
Story
In a world of rapidly evolving technologies and business paradigms, your consulting business needs to radically adapt its techniques and models. Taking full measure of these changes, Alan Weiss, the "Rock Star of Consulting," will guide you through the process with a revised and completely updated sixth edition of his authoritative guide to consulting success.
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Excellent!
- By KK on 08-05-24
By: Alan Weiss
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Professional Services Marketing
- How the Best Firms Build Premier Brands, Thriving Lead Generation Engines, and Cultures of Business Development Success
- By: Mike Schultz, John Doerr
- Narrated by: Joe Barrett
- Length: 9 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
As Darwin famously observed, the beaks of each generation of Galapagos Island finches change to accommodate shifting food resources, allowing the birds to survive by adapting their capabilities to the new environment. Today's business people should take note: In the post-crisis economy, traditional career strategies spell professional extinction, but the fluid new "gig economy" offers tremendous potential for anyone willing to adapt.
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Excellent and Current Marketing Advice
- By ArmyRanger87 on 09-20-20
By: Mike Schultz, and others
-
Flawless Consulting
- A Guide to Getting Your Expertise Used, Third Edition
- By: Peter Block
- Narrated by: Erik Synnestvedt
- Length: 9 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants. This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation.
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Narrator's voice drives me NUTS
- By Maggie K on 10-10-13
By: Peter Block
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Company of One
- Why Staying Small Is the Next Big Thing for Business
- By: Paul Jarvis
- Narrated by: Paul Jarvis
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own. Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business.
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Starts out strong...
- By Oliver Nielsen on 05-02-20
By: Paul Jarvis
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Scaling Up
- How a Few Companies Make It...and Why the Rest Don't, Rockefeller Habits 2.0
- By: Verne Harnish
- Narrated by: Spencer Cannon
- Length: 8 hrs and 49 mins
- Unabridged
-
Overall
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Performance
-
Story
It's been over a decade since Verne Harnish's best-selling book Mastering the Rockefeller Habits was first released. Scaling Up: How a Few Companies Make It...and Why the Rest Don't is the first major revision of this business classic. In Scaling Up, Harnish and his team share practical tools and techniques for building an industry-dominating business.
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Literally Useless | No Way 5 Star Reviews are real
- By Michael on 01-23-15
By: Verne Harnish
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The Art of Possibility
- Transforming Professional and Personal Life
- By: Rosamund Stone Zander, Benjamin Zander
- Narrated by: Rosamund Stone Zander, Benjamin Zander
- Length: 6 hrs and 38 mins
- Unabridged
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Overall
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Performance
-
Story
Presenting 12 breakthrough practices for bringing creativity into all human endeavors, The Art of Possibility is the dynamic product of an extraordinary partnership. The Art of Possibility combines Benjamin Zander's experience as conductor of the Boston Philharmonic and his talent as a teacher and communicator with psychotherapist Rosamund Stone Zander's genius for designing innovative paradigms for personal and professional fulfillment.
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Excellent Book
- By Debbie on 04-10-15
By: Rosamund Stone Zander, and others
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The E-Myth Revisited
- Why Most Small Businesses Don't Work and What to Do About It
- By: Michael E. Gerber
- Narrated by: Michael E. Gerber
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall
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Performance
-
Story
In this audio edition of the totally revised underground best seller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business, from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed.
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Saved my Life
- By Christine on 09-17-08