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Managing the Professional Service Firm
- Narrated by: B. J. Harrison
- Length: 13 hrs and 27 mins
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Publisher's summary
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”
This audiobook is expertly read by BJ Harrison, and was produced and published by Echo Point Books & Media, an independent bookseller in Brattleboro, Vermont. Audio engineering by Blake Rook. Copyright (C) 1993 by David H. Maister.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
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Story
Poor employees get a disproportionate amount of attention. Why? Because they complain the loudest, create the greatest disruptions, and rely on others to assume the responsibilities that they shirk. Learn how to focus on your good employees first, and help them shift these “monkeys” back to the underperformers. Through a simple but brilliant metaphor, Todd Whitaker helps you reinvigorate your staff and transform your organization.
By: Todd Whitaker
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Hey, Whipple, Squeeze This
- The Classic Guide to Creating Great Ads
- By: Luke Sullivan, Edward Boches
- Narrated by: Scott R. Pollak
- Length: 13 hrs and 43 mins
- Unabridged
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Hey Whipple, Squeeze This has helped generations of young creatives make their mark in the field. From starting out and getting work, to building successful campaigns, you gain a real-world perspective on what it means to be great in a fast-moving, sometimes harsh industry. You'll learn how to tell brand stories and create brand experiences online and in traditional media outlets, and you'll learn more about the value of authenticity, simplicity, storytelling, and conflict.
By: Luke Sullivan, and others
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Forks over Knives
- The Plant-Based Way to Health
- By: Gene Stone, T. Colin Campbell, Caldwell B. Esselstyn
- Narrated by: Brian Arens
- Length: 2 hrs and 3 mins
- Unabridged
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For decades, that question has fascinated a small circle of impassioned doctors and researchers—and now, their life-changing research is making headlines in the hit documentary Forks Over Knives. Their answer? Eat a whole-foods, plant-based diet—it could save your life.
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Not the Best Audiobook
- By TrekkerRon on 02-03-21
By: Gene Stone, and others
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This Nonviolent Stuff'll Get You Killed
- How Guns Made the Civil Rights Movement Possible
- By: Charles E. Cobb Jr.
- Narrated by: Leon Nixon
- Length: 11 hrs and 14 mins
- Unabridged
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In This Nonviolent Stuff'll Get You Killed, civil rights scholar Charles E. Cobb Jr., describes the vital role that armed self-defense played in the survival and liberation of black communities in America during the Southern Freedom Movement of the 1960s.
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excellent history of black struggle in the US
- By Maylyn B. on 06-29-21
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Value-Based Fees (3rd Edition)
- How to Charge What You're Worth and Get What You Charge
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 7 hrs and 29 mins
- Unabridged
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In the newly revised third edition of Value-Based Fees: How to Charge What You're Worth and Get What You Charge, best-selling author, speaker, and renowned consultant Dr. Alan Weiss delivers a thoroughly updated guide to proposing, and receiving, consistently high fees that are based on the value you deliver to each client you serve. The author walks you through the many reasons that time-and-materials pricing models are outdated and inadequate and how to convert existing clients to your new value-based fee model.
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High quality book. Missing PDFs on purchase.
- By Antonio M. Garcia on 06-24-23
By: Alan Weiss
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Cheating in a Nutshell
- What Infidelity Does to the Victim
- By: Wayne Mitchell, Tamara Mitchell
- Narrated by: Sarah Zimmerman
- Length: 5 hrs and 53 mins
- Unabridged
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After being cheated on, individuals may feel battered by emotion, with nowhere to turn, and no roadmap in sight. International relationship advice authors Wayne and Tamara Mitchell provide that roadmap through Cheating in a Nutshell: What Infidelity Does to the Victim.
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Very anti-forgiveness
- By Mom Of Many on 09-13-24
By: Wayne Mitchell, and others
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HBR Guide to Getting the Right Work Done
- HBR Guide Series
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 3 hrs and 49 mins
- Unabridged
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Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
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So helpful
- By Kathryn Smith on 03-26-24
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- By: Brian Signorelli
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Unabridged
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Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
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Should be titled sales and sales management 101
- By James on 12-11-23
By: Brian Signorelli
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Mind over Markets (Updated Edition)
- Power Trading with Market Generated Information
- By: James F. Dalton, Eric T. Jones, Robert B. Dalton
- Narrated by: Scott R. Pollak
- Length: 8 hrs and 41 mins
- Unabridged
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Emerging over 20 years ago, Market Profile analysis continues to realize a strong following among active traders. The approach explains the underlying dynamics and structure of markets, identifies value areas, price rejection points, and measures the strength of buyers and sellers. Unlike more conventional forms of technical analysis, Market Profile is an all-encompassing approach, and Mind Over Markets provides traders with a solid understanding of it.
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The auction process visualised
- By Christopher Richport on 10-24-24
By: James F. Dalton, and others
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Heal Thyself for Health and Longevity
- By: Queen Afua
- Narrated by: Camille Mazant
- Length: 8 hrs and 17 mins
- Unabridged
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The solution to our healing crisis lies in the fundamental question: Are we willing to challenge our appetites, desires, and wants? The extent of our change determines whether we are serious about healing ourselves. Queen Afua's years of observation and practice convince her that soul-searching consciousness is the mechanism the Creator blessed us with to overcome our addictions and afflictions. We, thus, welcome you to Heal Thyself for Health and Longevity, a path to purification and wellness.
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I was lead to this book
- By Kindle Customer on 08-13-24
By: Queen Afua
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The Art of Possibility
- Transforming Professional and Personal Life
- By: Rosamund Stone Zander, Benjamin Zander
- Narrated by: Rosamund Stone Zander, Benjamin Zander
- Length: 6 hrs and 38 mins
- Unabridged
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Presenting 12 breakthrough practices for bringing creativity into all human endeavors, The Art of Possibility is the dynamic product of an extraordinary partnership. The Art of Possibility combines Benjamin Zander's experience as conductor of the Boston Philharmonic and his talent as a teacher and communicator with psychotherapist Rosamund Stone Zander's genius for designing innovative paradigms for personal and professional fulfillment.
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Excellent Book
- By Debbie on 04-10-15
By: Rosamund Stone Zander, and others
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The Win Without Pitching Manifesto
- By: Blair Enns
- Narrated by: Shannyn Lee
- Length: 2 hrs and 30 mins
- Unabridged
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A manifesto of business practices for those who sell ideas and advice, The Win Without Pitching Manifesto lays out 12 steps - in the form of proclamations - that owners of creative businesses can take to distance themselves from their competition, regain the high ground in their client relationships and learn to win business without first parting with their thinking or writing lengthy proposals. The 12 proclamations were written to inspire owners of independent creative businesses to rethink how their services are bought and sold.
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Thanks, Chris Do, for this one. A game changer.
- By A. Campbell on 07-15-19
By: Blair Enns