Managing the Professional Service Firm
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Narrated by:
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B. J. Harrison
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By:
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David H. Maister
About this listen
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”
This audiobook is expertly read by BJ Harrison, and was produced and published by Echo Point Books & Media, an independent bookseller in Brattleboro, Vermont. Audio engineering by Blake Rook. Copyright (C) 1993 by David H. Maister.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2007 David H. Maister (P)2024 Echo Point Books & Media, LLCListeners also enjoyed...
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-
Story
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world.
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Where’s the PDF?
- By Ken Fridley on 07-05-21
By: David H. Maister, and others
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The Business of Expertise
- How Entrepreneurial Experts Convert Insight to Impact + Wealth
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 4 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
This passionate expertise manifesto is intended to elevate the impact of advisors who sell insight as entrepreneurs. Three foundational chapters form the basis of the entire audiobook: Experts develop insight by isolating patterns in data; they convert those insights to wealth by crafting a unique positioning for which few available substitutes exist; and their confidence grows as the marketplace embraces their application of expertise. The next 15 chapters - building on that foundation - each answer a single question.
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Common sense for the grounded ambitious.
- By Madhav Khanna on 07-13-18
By: David C. Baker
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How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- By: Tom McMakin, Doug Fletcher
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.
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Wish for more depth
- By Michael on 10-18-19
By: Tom McMakin, and others
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Consulting Success
- The Proven Guide to Start, Run and Grow a Successful Consulting Business
- By: Michael Zipursky
- Narrated by: Derek Denton
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
How can you take your skills and expertise and package it to become a successful consultant? There are proven time-tested principles, strategies, tactics, and best practices the most successful consultants use to start, run, and grow their consulting business. Consulting Success teaches you what they are.
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A great comprehensive guide to consulting
- By NaseemAzim on 06-21-20
By: Michael Zipursky
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Do Better Work: Finding Clarity, Camaraderie, and Progress in Work and Life
- By: Max Yoder
- Narrated by: Max Yoder
- Length: 1 hr and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
When we do better work, we live better lives. Share before you’re ready. Get more agreements. Have difficult conversations. These are a few of the practical but profound ideas Lessonly CEO Max Yoder shares in Do Better Work. No matter your rank or role, if you want to see more understanding, accountability, and progress on your team, these stories and examples are for you.
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Worth endlessly re-listening
- By Bo on 05-11-22
By: Max Yoder
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The Boutique
- How to Start, Scale, and Sell a Professional Services Firm
- By: Greg Alexander
- Narrated by: Greg Alexander
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
We are in the golden era of boutiques. The business models of your clients are being disrupted. This makes it virtually impossible for them to have all the required expertise in-house. They are looking for external expertise. They have big budgets to spend. Clients are buying from boutiques in record numbers. The sun is shining. Time to make hay.
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Great Insight
- By Millenial on 04-19-24
By: Greg Alexander
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The Trusted Advisor
- 20th Anniversary Edition
- By: David H. Maister, Robert M. Galford, Charles H. Green
- Narrated by: BJ Harrison
- Length: 10 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world.
-
-
Where’s the PDF?
- By Ken Fridley on 07-05-21
By: David H. Maister, and others
-
The Business of Expertise
- How Entrepreneurial Experts Convert Insight to Impact + Wealth
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 4 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
This passionate expertise manifesto is intended to elevate the impact of advisors who sell insight as entrepreneurs. Three foundational chapters form the basis of the entire audiobook: Experts develop insight by isolating patterns in data; they convert those insights to wealth by crafting a unique positioning for which few available substitutes exist; and their confidence grows as the marketplace embraces their application of expertise. The next 15 chapters - building on that foundation - each answer a single question.
-
-
Common sense for the grounded ambitious.
- By Madhav Khanna on 07-13-18
By: David C. Baker
-
How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- By: Tom McMakin, Doug Fletcher
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.
-
-
Wish for more depth
- By Michael on 10-18-19
By: Tom McMakin, and others
-
Consulting Success
- The Proven Guide to Start, Run and Grow a Successful Consulting Business
- By: Michael Zipursky
- Narrated by: Derek Denton
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
How can you take your skills and expertise and package it to become a successful consultant? There are proven time-tested principles, strategies, tactics, and best practices the most successful consultants use to start, run, and grow their consulting business. Consulting Success teaches you what they are.
-
-
A great comprehensive guide to consulting
- By NaseemAzim on 06-21-20
By: Michael Zipursky
-
Do Better Work: Finding Clarity, Camaraderie, and Progress in Work and Life
- By: Max Yoder
- Narrated by: Max Yoder
- Length: 1 hr and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
When we do better work, we live better lives. Share before you’re ready. Get more agreements. Have difficult conversations. These are a few of the practical but profound ideas Lessonly CEO Max Yoder shares in Do Better Work. No matter your rank or role, if you want to see more understanding, accountability, and progress on your team, these stories and examples are for you.
-
-
Worth endlessly re-listening
- By Bo on 05-11-22
By: Max Yoder
-
Secret Tradecraft of Elite Advisors
- Covert Techniques for a Remarkable Practice
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 3 hrs and 5 mins
- Unabridged
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Overall
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Performance
-
Story
The Business of Expertise, David’s previous book, set the stage by suggesting a narrow focus and then capitalizing on the patterns that emerge from repeated application of your expertise. This book builds on that work by suggesting how to craft a consulting practice with those insights.
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Shhhhhh
- By Julie Clarke on 01-31-23
By: David C. Baker
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Value-Based Fees (3rd Edition)
- How to Charge What You're Worth and Get What You Charge
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 7 hrs and 29 mins
- Unabridged
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Overall
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Performance
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Story
In the newly revised third edition of Value-Based Fees: How to Charge What You're Worth and Get What You Charge, best-selling author, speaker, and renowned consultant Dr. Alan Weiss delivers a thoroughly updated guide to proposing, and receiving, consistently high fees that are based on the value you deliver to each client you serve. The author walks you through the many reasons that time-and-materials pricing models are outdated and inadequate and how to convert existing clients to your new value-based fee model.
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High quality book. Missing PDFs on purchase.
- By Antonio M. Garcia on 06-24-23
By: Alan Weiss
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Never Say Sell
- How the World's Best Consulting and Professional Services Firms Expand Client Relationships
- By: Tom McMakin, Jacob Parks
- Narrated by: Steve Menasche
- Length: 10 hrs and 14 mins
- Unabridged
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Overall
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Performance
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Story
Never Say Sell explains how to scale individual engagements into long-term business relationships. Cowritten by Tom McMakin, the coauthor of How Clients Buy and expert in account development, and colleague Jacob Parks, this book provides insights into how key rainmakers at firms like Accenture and IBM drive growth from existing relationships. Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts.
By: Tom McMakin, and others
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Million Dollar Consulting, Sixth Edition
- The Professional's Guide to Growing a Practice
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 6 hrs and 46 mins
- Unabridged
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Overall
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Performance
-
Story
In a world of rapidly evolving technologies and business paradigms, your consulting business needs to radically adapt its techniques and models. Taking full measure of these changes, Alan Weiss, the "Rock Star of Consulting," will guide you through the process with a revised and completely updated sixth edition of his authoritative guide to consulting success.
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Excellent!
- By KK on 08-05-24
By: Alan Weiss
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The Timeless Way of Building
- By: Christopher Alexander
- Narrated by: Mike Fraser
- Length: 10 hrs and 35 mins
- Unabridged
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Overall
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Performance
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Story
The theory of architecture implicit in our world today, Christopher Alexander believes, is bankrupt. More and more people are aware that something is deeply wrong. Yet the power of present day ideas is so great that many feel uncomfortable, even afraid, to say openly that they dislike what is happening, because they are afraid to seem foolish, afraid perhaps that they will be laughed at. Now, at last, there is a coherent theory which describes in modern terms an architecture as ancient as human society itself.
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HBR Guide to Getting the Right Work Done
- HBR Guide Series
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 3 hrs and 49 mins
- Unabridged
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Overall
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Performance
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Story
Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
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So helpful
- By Kathryn Smith on 03-26-24
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Shifting the Monkey
- The Art of Protecting Good People from Liars, Criers, and Other Slackers
- By: Todd Whitaker
- Narrated by: Scott R. Pollak
- Length: 3 hrs and 13 mins
- Unabridged
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Overall
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Performance
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Story
Poor employees get a disproportionate amount of attention. Why? Because they complain the loudest, create the greatest disruptions, and rely on others to assume the responsibilities that they shirk. Learn how to focus on your good employees first, and help them shift these “monkeys” back to the underperformers. Through a simple but brilliant metaphor, Todd Whitaker helps you reinvigorate your staff and transform your organization.
By: Todd Whitaker
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- By: Brian Signorelli
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Unabridged
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Overall
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Performance
-
Story
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
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Should be titled sales and sales management 101
- By James on 12-11-23
By: Brian Signorelli
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Forks over Knives
- The Plant-Based Way to Health
- By: Gene Stone, T. Colin Campbell, Caldwell B. Esselstyn
- Narrated by: Brian Arens
- Length: 2 hrs and 3 mins
- Unabridged
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Overall
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Performance
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Story
For decades, that question has fascinated a small circle of impassioned doctors and researchers—and now, their life-changing research is making headlines in the hit documentary Forks Over Knives. Their answer? Eat a whole-foods, plant-based diet—it could save your life.
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Not the Best Audiobook
- By TrekkerRon on 02-03-21
By: Gene Stone, and others
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Hey, Whipple, Squeeze This
- The Classic Guide to Creating Great Ads
- By: Luke Sullivan, Edward Boches
- Narrated by: Scott R. Pollak
- Length: 13 hrs and 43 mins
- Unabridged
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Overall
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Performance
-
Story
Hey Whipple, Squeeze This has helped generations of young creatives make their mark in the field. From starting out and getting work, to building successful campaigns, you gain a real-world perspective on what it means to be great in a fast-moving, sometimes harsh industry. You'll learn how to tell brand stories and create brand experiences online and in traditional media outlets, and you'll learn more about the value of authenticity, simplicity, storytelling, and conflict.
By: Luke Sullivan, and others
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The Consulting Bible, 2nd Edition
- How to Launch and Grow a Seven-Figure Consulting Business
- By: Alan Weiss
- Narrated by: Alan Weiss
- Length: 8 hrs and 35 mins
- Unabridged
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Overall
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Performance
-
Story
The second edition of The Consulting Bible remains the most comprehensive and practical guide to the consulting profession, from launch to high growth, from marketing to implementation. Legendary consultant, speaker, and best-selling author Alan Weiss shows you how to create an independent or boutique consulting practice and take it to seven-figure success.
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Excellent and Insightful
- By Starkad on 08-08-24
By: Alan Weiss
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The Win Without Pitching Manifesto
- By: Blair Enns
- Narrated by: Shannyn Lee
- Length: 2 hrs and 30 mins
- Unabridged
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Overall
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Performance
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Story
A manifesto of business practices for those who sell ideas and advice, The Win Without Pitching Manifesto lays out 12 steps - in the form of proclamations - that owners of creative businesses can take to distance themselves from their competition, regain the high ground in their client relationships and learn to win business without first parting with their thinking or writing lengthy proposals. The 12 proclamations were written to inspire owners of independent creative businesses to rethink how their services are bought and sold.
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Thanks, Chris Do, for this one. A game changer.
- By A. Campbell on 07-15-19
By: Blair Enns