Raise the Bar
An Action-Based Method for Maximum Customer Reactions
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $20.00
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Luke Daniels
About this listen
If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
As host and executive producer of Spike TV’s Bar Rescue, a documentary-style series, Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now he’s offering his no-nonsense strategy for eliciting just the right emotional reactions in customers to everyone.
Raise the Bar distills the secrets to running a successful enterprise with Reaction Management, a strategy and philosophy Taffer developed and uses in his business and on Bar Rescue. It works whether you’re running a storefront operation or a web-based company, whether you’re manufacturing widgets or providing a service.
Taffer’s overarching philosophy is this: All business is about creating the right reactions in your customers. Even better: You can control those reactions to a very large degree. Raise the Bar is the definitive manual on transforming a bar or restaurant with actionable, proven strategies for immediate impact.
©2013 Jon Taffer (P)2013 Brilliance Audio, Inc.Listeners also enjoyed...
-
Don't Bullsh*t Yourself!
- Crush the Excuses that Are Holding You Back
- By: Jon Taffer
- Narrated by: R.C. Bray, Jon Taffer
- Length: 5 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
As host of SpikeTV's hugely popular Bar Rescue, Jon Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now, he offers his no-nonsense strategy for kicking excuses to the curb, with a dose of raw and refreshing honesty. He'll help you identify your excuses and take practical steps to fix them.
-
-
Love the content, the reading, not so much.
- By Janna Beaufait on 04-03-18
By: Jon Taffer
-
Trendy Bar & Nightclub Business Startup
- How to Start, Run and Grow a Successful Bar & Tavern Business
- By: Michael Sanders
- Narrated by: Doug Greene
- Length: 3 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Learn everything you need to know about opening and running a bar or nightclub.
-
-
Great book
- By Tamuel on 05-11-19
By: Michael Sanders
-
Straight Up
- Real World Secrets to Running a Killer Bar
- By: Ramona Pettygrave Shah
- Narrated by: Ramona Pettygrave Shah, Thomas Máthé
- Length: 6 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
By turns irreverent and profound, Straight Up: Real World Secrets to Running a Killer Bar is your guide to the attitude, organization, and teamwork necessary to absolutely crush it in the world of bartending and bar management.
-
-
Great leadership advice for any audience
- By Smiley on 10-28-24
-
The Power of Conflict
- Speak Your Mind and Get the Results You Want
- By: Jon Taffer
- Narrated by: Jon Taffer
- Length: 6 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most people try their best to avoid conflict. Bar Rescue host Jon Taffer understands that. Conflict can have negative results. It’s easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that’s not the case—the key is to argue smarter. Enter the Toolkit for Getting Conflict Right. Taffer’s approach is focused on deliberate conflict—otherwise known as “conflict with a purpose.”
-
-
takes a bit to digest
- By Anonymous User on 05-06-22
By: Jon Taffer
-
Restaurant & Bar Marketing
- The No Bulls#it Guide to Improving Guest Counts
- By: Erik Shellenberger
- Narrated by: Erik Shellenberger
- Length: 1 hr and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
A real, raw, and relevant look at the reality of marketing your bar or restaurant in today’s noisy online world. Learn why social media marketing has lost its effectiveness over the years and how content marketing can give you a simple, much-needed edge.
-
-
Ehh try something else
- By Chris on 09-06-20
-
Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- By: Roger Fields
- Narrated by: Jonathan Yen
- Length: 14 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
-
-
Everything mentioned I learned as I ran restaurant
- By steve on 01-24-19
By: Roger Fields
-
Don't Bullsh*t Yourself!
- Crush the Excuses that Are Holding You Back
- By: Jon Taffer
- Narrated by: R.C. Bray, Jon Taffer
- Length: 5 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
As host of SpikeTV's hugely popular Bar Rescue, Jon Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now, he offers his no-nonsense strategy for kicking excuses to the curb, with a dose of raw and refreshing honesty. He'll help you identify your excuses and take practical steps to fix them.
-
-
Love the content, the reading, not so much.
- By Janna Beaufait on 04-03-18
By: Jon Taffer
-
Trendy Bar & Nightclub Business Startup
- How to Start, Run and Grow a Successful Bar & Tavern Business
- By: Michael Sanders
- Narrated by: Doug Greene
- Length: 3 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
Learn everything you need to know about opening and running a bar or nightclub.
-
-
Great book
- By Tamuel on 05-11-19
By: Michael Sanders
-
Straight Up
- Real World Secrets to Running a Killer Bar
- By: Ramona Pettygrave Shah
- Narrated by: Ramona Pettygrave Shah, Thomas Máthé
- Length: 6 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
By turns irreverent and profound, Straight Up: Real World Secrets to Running a Killer Bar is your guide to the attitude, organization, and teamwork necessary to absolutely crush it in the world of bartending and bar management.
-
-
Great leadership advice for any audience
- By Smiley on 10-28-24
-
The Power of Conflict
- Speak Your Mind and Get the Results You Want
- By: Jon Taffer
- Narrated by: Jon Taffer
- Length: 6 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most people try their best to avoid conflict. Bar Rescue host Jon Taffer understands that. Conflict can have negative results. It’s easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that’s not the case—the key is to argue smarter. Enter the Toolkit for Getting Conflict Right. Taffer’s approach is focused on deliberate conflict—otherwise known as “conflict with a purpose.”
-
-
takes a bit to digest
- By Anonymous User on 05-06-22
By: Jon Taffer
-
Restaurant & Bar Marketing
- The No Bulls#it Guide to Improving Guest Counts
- By: Erik Shellenberger
- Narrated by: Erik Shellenberger
- Length: 1 hr and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
A real, raw, and relevant look at the reality of marketing your bar or restaurant in today’s noisy online world. Learn why social media marketing has lost its effectiveness over the years and how content marketing can give you a simple, much-needed edge.
-
-
Ehh try something else
- By Chris on 09-06-20
-
Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- By: Roger Fields
- Narrated by: Jonathan Yen
- Length: 14 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
-
-
Everything mentioned I learned as I ran restaurant
- By steve on 01-24-19
By: Roger Fields
-
The Barstool MBA
- Why Running a Bar Beats Running to Business School
- By: Dan Maccarone, Bob Sullivan
- Narrated by: Dan Maccarone, Bob Sullivan
- Length: 8 hrs and 31 mins
- Original Recording
-
Overall
-
Performance
-
Story
In February 2009, Dan Maccarone, a digital product design executive who works with some of the world’s top brands, walked through the doors of what would be his new bar, Destination, in Manhattan’s East Village. The overwhelming stale-beer smell, ruined floor, and “Happy New Year 2008” banners that hung from the walls were the least of his worries. He had just six weeks and a budget of $150,000 to turn the place into the neighborhood’s new favorite hang-out - and start turning a profit.
-
-
not my normal book
- By Amazon Customer on 08-02-19
By: Dan Maccarone, and others
-
Running a Bar for Dummies
- By: Ray Foley, Heather Dismore
- Narrated by: Graham Rowat
- Length: 10 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
The bar business continues to grow; however, securing running capital and having knowledge about the business are cited as the two biggest reasons new bars fail. Running a Bar for Dummies, 2nd Edition shines a light on these issues to help bar owners prepare properly. The book helps you find your way through the maze of licensing and permits, developing a business plan, and preparing for your grand opening, plus offers clear, no-nonsense guidance on dealing with tough customers. Every step of the way, Running a Bar for Dummies, 2nd Edition is a reference you can count on.
-
-
Great Resource
- By Anonymous User on 12-05-22
By: Ray Foley, and others
-
The Surprise Restaurant Manager
- By: Ken McGarrie
- Narrated by: Fabio Viviani, Ken McGarrie
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Surprise - you’re in charge now! Steady money and new opportunities awaited as you moved up from server or bartender to front-of-house manager. But too often, restaurant management find themselves leading with minimal training, a ton of responsibilities, and no clue how to improve. You’ve run the Friday night rush, you’ve juggled expectations of staff and guests - but have you figured out how to improve while keeping the restaurant profitable?
-
-
A must have for managers
- By antonius h van vuurden on 08-29-24
By: Ken McGarrie
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
Setting the Table
- The Transforming Power of Hospitality in Business
- By: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
-
Overall
-
Performance
-
Story
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
-
ABRIDGED VERSION!?
- By Gregg Strader on 02-19-18
By: Danny Meyer
-
How to Start, Run, & Grow a Successful Restaurant Business: A Lean Startup Guide
- By: Tim Hoffman
- Narrated by: Dan Hankiewicz
- Length: 3 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Let’s start your restaurant legacy right now, right here! National chains and single independent restaurants all started with an individual and an idea. A concept. A dream. Small ideas can grow into big business. Who would have thought that a guy with a milkshake machine could start a hamburger empire? A pizza made in a garage would start today’s pizza wars? A guy with a pressure-cooker would start a fried chicken phenomena? Business ownership has always been part of the all-American dream. Restaurants are the largest entrepreneurial opportunity in America for starting the dream.
-
-
great book
- By Alfonso Molino on 04-06-18
By: Tim Hoffman
-
The E-Myth Revisited
- Why Most Small Businesses Don't Work and What to Do About It
- By: Michael E. Gerber
- Narrated by: Michael E. Gerber
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this audio edition of the totally revised underground best seller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business, from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed.
-
-
Saved my Life
- By Christine on 09-17-08
-
Restaurant & Bar Marketing II
- Hacking Human Nature
- By: Erik Shellenberger
- Narrated by: Erik Shellenberger
- Length: 1 hr and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
Google, Yelp, and TripAdvisor are often the consumer’s first impression of your brand, especially in a tourist economy. Is your business dominating your competition, or have you not addressed your search engine ranking because you “show up” if you Google your own business? Good enough, right? Not even close. What works for your competitor’s brand could be worthless for yours.
-
-
Useful but not mind blowing
- By Esteban on 09-24-22
-
Shut Up and Listen!
- Hard Business Truths that Will Help You Succeed
- By: Tilman Fertitta, Jim Gray
- Narrated by: Tilman Fertitta
- Length: 3 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Tilman Fertitta, also known as the Billion Dollar Buyer, started his hospitality empire 30 years ago with just one restaurant. So he knows the challenges that business owners face, as well as the common pitfalls that cause them to go under. Over the years, he’s stayed true to the principles that helped him scale his business to what is believed to be the largest single-shareholder company in America, with more than four billion dollars in revenue. He’s also sole owner of the Houston Rockets. In Shut Up and Listen!, he shares the key insights that made it all possible.
-
-
This is truth!
- By coco on 09-18-19
By: Tilman Fertitta, and others
-
Your Restaurant Sucks!
- Embrace the Suck. Unleash Your Restaurant. Become Outstanding
- By: Donald Burns
- Narrated by: Sean Pratt
- Length: 8 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
With the horrific failure rates of restaurants, how can you ensure yours will not only survive but grow and thrive? If your restaurant sucks, it is because you suck at running it; 100 percent. Donald Burns, author of Your Restaurant Sucks has created a methodology and mindset honed from his Special Operations training in the US Air Force. As a Pararescueman, his training developed a keen sense of purposeful and fast decision making. In the military, he learned the phrase, "embrace the suck".
-
-
A must for restaurants!
- By William on 10-07-21
By: Donald Burns
-
Restaurant Man
- By: Joe Bastianich
- Narrated by: Joe Bastianich
- Length: 8 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
How does a nice Italian boy from Queens turn his passion for food and wine into a nationwide empire? In his intrepid, irreverent, and terrifically entertaining memoir, Restaurant Man, Joe Bastianich charts his remarkable culinary journey from his parents’ neighborhood eatery to becoming one of the country’s most successful restaurateurs, along with his superstar chef partners: his mother, Lidia Bastianich, and Mario Batali.
-
-
If you liked Kitchen Confidential you'll...
- By J.D. McPherson on 02-19-16
By: Joe Bastianich
-
Quench Your Own Thirst
- Business Lessons Learned over a Beer or Two
- By: Jim Koch
- Narrated by: Jim Koch
- Length: 7 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Founder of The Boston Beer Company, brewer of Samuel Adams Boston Lager, and a key catalyst of the American craft beer revolution, Jim Koch offers his unique perspective when it comes to business, beer, and turning your passion into a successful company or career.
-
-
Great Story!
- By Mary K on 05-20-16
By: Jim Koch
Related to this topic
-
Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- By: Roger Fields
- Narrated by: Jonathan Yen
- Length: 14 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
-
-
Everything mentioned I learned as I ran restaurant
- By steve on 01-24-19
By: Roger Fields
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
The Wawa Way
- How a Funny Name and Six Core Values Revolutionized Convenience
- By: Bob Andelman, Howard Stoeckel
- Narrated by: Dana Hickox
- Length: 6 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
Grahame Wood opened the first Wawa Food Market in 1964 as an outlet for Wawa dairy products. Since then, the convenience store has grown into a well-known company that competes against the biggest industry players in the world in three areas: fuel, convenience, and food, all while maintaining their personal approach and small business mentality. Now, almost 50 years later, Wawa has opened its first store in Florida and begun to play on the national field. How did it happen?
-
-
Great outline for success at anything...
- By Friend on 09-29-15
By: Bob Andelman, and others
-
High-Hanging Fruit
- Build Something Great by Going Where No One Else WIll
- By: Mark Rampolla
- Narrated by: Mark Rampolla
- Length: 6 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Mark Rampolla filled a notebook with potential start-up ideas, his wife asked him some tough questions. What about this idea is exciting, beyond the possibility of a profit? How will it fit into a life that makes you and your family happy? How will it change the world? Eventually Mark found his great idea: coconut water. He had seen the developing world use coconut water, but this valuable resource was being discarded in the US. While taking on the beverage industry was a big goal - high-hanging fruit - it was worth the risk.
-
-
10 Chapter Infomercial
- By KIM WILLIAMSON on 02-16-20
By: Mark Rampolla
-
Small Giants
- Companies That Choose to Be Great Instead of Big, 10th Anniversary Edition
- By: Bo Burlingham
- Narrated by: Bo Burlingham, Sean Pratt
- Length: 10 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
It's an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside 14 such remarkable companies.
-
-
fantastic book for small company builders
- By Amazon Customer on 08-01-17
By: Bo Burlingham
-
Primal Branding
- Create Zealots for Your Brand, Your Company, and Your Future
- By: Patrick Hanlon
- Narrated by: Alan Sklar
- Length: 7 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
What is it that made Starbucks an overnight sensation and separated it from other coffee house companies? Why do many products with great product innovation, perfect locations, terrific customer experiences, even breakthrough advertising, fail to get the same visceral traction in the marketplace as brands like Apple and Nike?
-
-
Good book, hard to stay interested
- By Axiom Brevity on 11-21-16
By: Patrick Hanlon
-
Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- By: Roger Fields
- Narrated by: Jonathan Yen
- Length: 14 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
-
-
Everything mentioned I learned as I ran restaurant
- By steve on 01-24-19
By: Roger Fields
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
The Wawa Way
- How a Funny Name and Six Core Values Revolutionized Convenience
- By: Bob Andelman, Howard Stoeckel
- Narrated by: Dana Hickox
- Length: 6 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
Grahame Wood opened the first Wawa Food Market in 1964 as an outlet for Wawa dairy products. Since then, the convenience store has grown into a well-known company that competes against the biggest industry players in the world in three areas: fuel, convenience, and food, all while maintaining their personal approach and small business mentality. Now, almost 50 years later, Wawa has opened its first store in Florida and begun to play on the national field. How did it happen?
-
-
Great outline for success at anything...
- By Friend on 09-29-15
By: Bob Andelman, and others
-
High-Hanging Fruit
- Build Something Great by Going Where No One Else WIll
- By: Mark Rampolla
- Narrated by: Mark Rampolla
- Length: 6 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Mark Rampolla filled a notebook with potential start-up ideas, his wife asked him some tough questions. What about this idea is exciting, beyond the possibility of a profit? How will it fit into a life that makes you and your family happy? How will it change the world? Eventually Mark found his great idea: coconut water. He had seen the developing world use coconut water, but this valuable resource was being discarded in the US. While taking on the beverage industry was a big goal - high-hanging fruit - it was worth the risk.
-
-
10 Chapter Infomercial
- By KIM WILLIAMSON on 02-16-20
By: Mark Rampolla
-
Small Giants
- Companies That Choose to Be Great Instead of Big, 10th Anniversary Edition
- By: Bo Burlingham
- Narrated by: Bo Burlingham, Sean Pratt
- Length: 10 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
It's an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside 14 such remarkable companies.
-
-
fantastic book for small company builders
- By Amazon Customer on 08-01-17
By: Bo Burlingham
-
Primal Branding
- Create Zealots for Your Brand, Your Company, and Your Future
- By: Patrick Hanlon
- Narrated by: Alan Sklar
- Length: 7 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
What is it that made Starbucks an overnight sensation and separated it from other coffee house companies? Why do many products with great product innovation, perfect locations, terrific customer experiences, even breakthrough advertising, fail to get the same visceral traction in the marketplace as brands like Apple and Nike?
-
-
Good book, hard to stay interested
- By Axiom Brevity on 11-21-16
By: Patrick Hanlon
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
-
Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
-
Success Is for You
- Using Heart-Centered Power Principles for Lasting Abundance and Fulfillment
- By: David R. Hawkins M.D. Ph.D
- Narrated by: David R. Hawkins M.D. Ph.D
- Length: 6 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Success Is for You draws upon many concepts that fans of Dr. Hawkins will recognize and applies them to the world of business and the psychology of success. Expanding upon the illuminating discussion of the attractor patterns of success from Power vs. Force, this remarkable never-before-published book pulls back the curtain on the inner workings of the successful mind. Success, according to Dr. Hawkins, is an attitude we inhabit rather than a goal we strive for.
-
-
Actually some new stuff for me...
- By Amazon Customer on 03-28-17
-
Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- By: Jeff Tobe
- Narrated by: Jeff Tobe
- Length: 2 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
-
-
Hilarious and Charming, yet still Authentic
- By Michael Beyer on 02-09-23
By: Jeff Tobe
-
Predictably Irrational
- The Hidden Forces That Shape Our Decisions
- By: Dan Ariely
- Narrated by: Simon Jones
- Length: 7 hrs and 22 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a series of illuminating, often surprising experiments, MIT behavioral economist Dan Ariely refutes the common assumption that we behave in fundamentally rational ways. Blending everyday experience with groundbreaking research, Ariely explains how expectations, emotions, social norms, and other invisible, seemingly illogical forces skew our reasoning abilities.
-
-
Good lessons, mediocre science?
- By William Stanger on 02-24-09
By: Dan Ariely
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
-
Must read if you are looking for a way to improve your business
- By Anonymous User on 05-06-20
By: Nicholas J. Webb
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
Why We Buy, Updated and Revised Edition
- The Science of Shopping
- By: Paco Underhill
- Narrated by: Mike Chamberlain
- Length: 12 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Revolutionary retail guru Paco Underhill is back with a completely revised edition of his classic, witty, best-selling book on our ever-evolving consumer culture—full of fresh observations and important lessons from the cutting edge of retail, which is taking place in the world’s emerging markets.
-
-
Author has knowledge but poor writing skills
- By Nidhi on 06-25-11
By: Paco Underhill
-
The Entrepreneur's Playbook
- More Than 100 Proven Strategies, Tips, and Techniques to Build a Radically Successful Business
- By: Leonard C. Green, Paul B. Brown
- Narrated by: Leonard C. Green, Tim Andres Pabon
- Length: 5 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
Big new ideas rarely make great businesses. Laboring on a business plan can be a waste of time. You are going to need dramatically more start-up money than you think you do. Counterintuitive concepts like these have helped the world's best entrepreneurs succeed. Yet most of us only learn them the hard way. Len Green, an experienced investor, entrepreneur, and business professor, shares inside secrets and proven tactics for launching a business.
-
-
Need a narrator who is not phlegmy
- By Leo on 01-19-18
By: Leonard C. Green, and others
-
Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
-
-
I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
-
Restaurant Man
- By: Joe Bastianich
- Narrated by: Joe Bastianich
- Length: 8 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
How does a nice Italian boy from Queens turn his passion for food and wine into a nationwide empire? In his intrepid, irreverent, and terrifically entertaining memoir, Restaurant Man, Joe Bastianich charts his remarkable culinary journey from his parents’ neighborhood eatery to becoming one of the country’s most successful restaurateurs, along with his superstar chef partners: his mother, Lidia Bastianich, and Mario Batali.
-
-
If you liked Kitchen Confidential you'll...
- By J.D. McPherson on 02-19-16
By: Joe Bastianich
-
Fascinate
- Your 7 Triggers to Persuasion and Captivation
- By: Sally Hogshead
- Narrated by: Sally Hogshead
- Length: 8 hrs and 41 mins
- Unabridged
-
Overall
-
Performance
-
Story
Why are you captivated by some people but not by others? Why do you recall some brands yet forget the rest? In a distracted, overcrowded world, how do certain leaders, friends, and family members convince you to change your behavior? Answer: fascination, the most powerful way to influence decision-making. It's more persuasive than marketing, advertising, or any other form of communication. And it all starts with seven universal triggers: lust, mystique, alarm, prestige, power, vice, and trust.
-
-
Hog your Head with Fascinate!
- By Lanie Evans on 01-19-11
By: Sally Hogshead
-
All In
- How Great Leaders Build Unstoppable Teams
- By: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 7 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
ALL IN is the pinnacle book in Mike Michalowicz's Entrepreneurship Simplified series, setting the standard for building high-performing teams in today’s challenging work environment. Whether dealing with remote work, flex schedules, or generational divides, ALL IN provides a proven framework for recruiting top talent, transforming underperformers into superstars, and cultivating a culture where every employee is as dedicated as an owner.
-
-
Outstanding
- By Lance Lawshe on 06-27-24
By: Mike Michalowicz
People who viewed this also viewed...
-
Don't Bullsh*t Yourself!
- Crush the Excuses that Are Holding You Back
- By: Jon Taffer
- Narrated by: R.C. Bray, Jon Taffer
- Length: 5 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
As host of SpikeTV's hugely popular Bar Rescue, Jon Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now, he offers his no-nonsense strategy for kicking excuses to the curb, with a dose of raw and refreshing honesty. He'll help you identify your excuses and take practical steps to fix them.
-
-
Love the content, the reading, not so much.
- By Janna Beaufait on 04-03-18
By: Jon Taffer
-
The Power of Conflict
- Speak Your Mind and Get the Results You Want
- By: Jon Taffer
- Narrated by: Jon Taffer
- Length: 6 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most people try their best to avoid conflict. Bar Rescue host Jon Taffer understands that. Conflict can have negative results. It’s easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that’s not the case—the key is to argue smarter. Enter the Toolkit for Getting Conflict Right. Taffer’s approach is focused on deliberate conflict—otherwise known as “conflict with a purpose.”
-
-
takes a bit to digest
- By Anonymous User on 05-06-22
By: Jon Taffer
-
Straight Up
- Real World Secrets to Running a Killer Bar
- By: Ramona Pettygrave Shah
- Narrated by: Ramona Pettygrave Shah, Thomas Máthé
- Length: 6 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
By turns irreverent and profound, Straight Up: Real World Secrets to Running a Killer Bar is your guide to the attitude, organization, and teamwork necessary to absolutely crush it in the world of bartending and bar management.
-
-
Great leadership advice for any audience
- By Smiley on 10-28-24
-
Restaurant & Bar Marketing
- The No Bulls#it Guide to Improving Guest Counts
- By: Erik Shellenberger
- Narrated by: Erik Shellenberger
- Length: 1 hr and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
A real, raw, and relevant look at the reality of marketing your bar or restaurant in today’s noisy online world. Learn why social media marketing has lost its effectiveness over the years and how content marketing can give you a simple, much-needed edge.
-
-
Ehh try something else
- By Chris on 09-06-20
-
Running a Bar for Dummies
- By: Ray Foley, Heather Dismore
- Narrated by: Graham Rowat
- Length: 10 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
The bar business continues to grow; however, securing running capital and having knowledge about the business are cited as the two biggest reasons new bars fail. Running a Bar for Dummies, 2nd Edition shines a light on these issues to help bar owners prepare properly. The book helps you find your way through the maze of licensing and permits, developing a business plan, and preparing for your grand opening, plus offers clear, no-nonsense guidance on dealing with tough customers. Every step of the way, Running a Bar for Dummies, 2nd Edition is a reference you can count on.
-
-
Great Resource
- By Anonymous User on 12-05-22
By: Ray Foley, and others
-
The Barstool MBA
- Why Running a Bar Beats Running to Business School
- By: Dan Maccarone, Bob Sullivan
- Narrated by: Dan Maccarone, Bob Sullivan
- Length: 8 hrs and 31 mins
- Original Recording
-
Overall
-
Performance
-
Story
In February 2009, Dan Maccarone, a digital product design executive who works with some of the world’s top brands, walked through the doors of what would be his new bar, Destination, in Manhattan’s East Village. The overwhelming stale-beer smell, ruined floor, and “Happy New Year 2008” banners that hung from the walls were the least of his worries. He had just six weeks and a budget of $150,000 to turn the place into the neighborhood’s new favorite hang-out - and start turning a profit.
-
-
not my normal book
- By Amazon Customer on 08-02-19
By: Dan Maccarone, and others
-
Don't Bullsh*t Yourself!
- Crush the Excuses that Are Holding You Back
- By: Jon Taffer
- Narrated by: R.C. Bray, Jon Taffer
- Length: 5 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
As host of SpikeTV's hugely popular Bar Rescue, Jon Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now, he offers his no-nonsense strategy for kicking excuses to the curb, with a dose of raw and refreshing honesty. He'll help you identify your excuses and take practical steps to fix them.
-
-
Love the content, the reading, not so much.
- By Janna Beaufait on 04-03-18
By: Jon Taffer
-
The Power of Conflict
- Speak Your Mind and Get the Results You Want
- By: Jon Taffer
- Narrated by: Jon Taffer
- Length: 6 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most people try their best to avoid conflict. Bar Rescue host Jon Taffer understands that. Conflict can have negative results. It’s easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that’s not the case—the key is to argue smarter. Enter the Toolkit for Getting Conflict Right. Taffer’s approach is focused on deliberate conflict—otherwise known as “conflict with a purpose.”
-
-
takes a bit to digest
- By Anonymous User on 05-06-22
By: Jon Taffer
-
Straight Up
- Real World Secrets to Running a Killer Bar
- By: Ramona Pettygrave Shah
- Narrated by: Ramona Pettygrave Shah, Thomas Máthé
- Length: 6 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
By turns irreverent and profound, Straight Up: Real World Secrets to Running a Killer Bar is your guide to the attitude, organization, and teamwork necessary to absolutely crush it in the world of bartending and bar management.
-
-
Great leadership advice for any audience
- By Smiley on 10-28-24
-
Restaurant & Bar Marketing
- The No Bulls#it Guide to Improving Guest Counts
- By: Erik Shellenberger
- Narrated by: Erik Shellenberger
- Length: 1 hr and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
A real, raw, and relevant look at the reality of marketing your bar or restaurant in today’s noisy online world. Learn why social media marketing has lost its effectiveness over the years and how content marketing can give you a simple, much-needed edge.
-
-
Ehh try something else
- By Chris on 09-06-20
-
Running a Bar for Dummies
- By: Ray Foley, Heather Dismore
- Narrated by: Graham Rowat
- Length: 10 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
The bar business continues to grow; however, securing running capital and having knowledge about the business are cited as the two biggest reasons new bars fail. Running a Bar for Dummies, 2nd Edition shines a light on these issues to help bar owners prepare properly. The book helps you find your way through the maze of licensing and permits, developing a business plan, and preparing for your grand opening, plus offers clear, no-nonsense guidance on dealing with tough customers. Every step of the way, Running a Bar for Dummies, 2nd Edition is a reference you can count on.
-
-
Great Resource
- By Anonymous User on 12-05-22
By: Ray Foley, and others
-
The Barstool MBA
- Why Running a Bar Beats Running to Business School
- By: Dan Maccarone, Bob Sullivan
- Narrated by: Dan Maccarone, Bob Sullivan
- Length: 8 hrs and 31 mins
- Original Recording
-
Overall
-
Performance
-
Story
In February 2009, Dan Maccarone, a digital product design executive who works with some of the world’s top brands, walked through the doors of what would be his new bar, Destination, in Manhattan’s East Village. The overwhelming stale-beer smell, ruined floor, and “Happy New Year 2008” banners that hung from the walls were the least of his worries. He had just six weeks and a budget of $150,000 to turn the place into the neighborhood’s new favorite hang-out - and start turning a profit.
-
-
not my normal book
- By Amazon Customer on 08-02-19
By: Dan Maccarone, and others
What listeners say about Raise the Bar
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Adraine
- 06-07-17
Nicely informative.
I was already a fan of bar rescue and Jon Taffer and this book just solidified it.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Brion Hurley
- 04-01-19
Not Jon’s voice, but still recommended
I was hoping to hear Jon’s distinct voice, but the speaker did a fine job.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Bonnie
- 03-04-15
Wish Jon was the narrator!!
I'm a hospitality "life-er" and really enjoy Jon's show Bar Rescue, but found the narrator STIFF! Don't get me wrong, the narrator showed emotion but...Come On! This woulda been 5 stars all around if Jon read this! It's missing why he's such a likeable steamroller! His distinctive/badass NY accent, his sassy attitude, the fact you can hear him salivating when he lays into some dumdum bar owner who is resisting change and in denial-he is a character! Though the book is great, full of pertinent stories and useful information, I'm just sad that he delegated the job of narrator to an anybody, when why I enjoy his show and purchased this book was because I enjoy him! This seems to be recurring issue with audiobooks. Makes listening lack-luster.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
14 people found this helpful
-
Overall
-
Performance
-
Story
- Ryan
- 11-23-15
My reaction to this book is Excellence
I don't own a bar or restaurant but after this book I feel I could be successful taking over one if the opportunity arose. This book was very insightful and most of the principles discussed apply to all business. The author truly has a passion for business, bars and nightclubs. I like the idea of all business selling customer reactions. The opening about bar history was very intriguing as well as the story of changing a drink name from Blue Hawaii to Blue Death in L.A. and selling 900 more drinks.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Jazzy
- 08-04-22
Sounds like a radio announcer
I would have loved a more emotive narrator. Still, I was able to pay attention to the meaty bits I needed. Will definitely listen again and might even purchase the paperback so I can bookmark my notes
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Amazon Customer
- 05-29-17
Not just for the bars. Helps any business!
Took me awhile to finish the audiobook. I kept stopping and writing notes, and then starting again and stopping to write notes!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Anonymous User
- 12-04-21
Great Book
This book has great information for bar/restaurant people. It can help you look at the same problem a different way. I would recommend to anyone whether you are just starting out or are experienced.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Jayke Padilla
- 03-20-24
A lot of real life experience
Great experiment definitely one of those books I'll reread over and over to gain new information Everytime
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
- D
- 06-02-18
Bar Rescue focused
I've read Taffer's newer book and it relates to all businesses, this one is bar/restaurant specific.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
2 people found this helpful
-
Overall
-
Performance
-
Story
- Steve
- 04-07-16
Must read for anyone in the hospitality industry
Must read for anyone in the hospitality industry
Great book. His style is different but his business models are proven.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
1 person found this helpful