Preview
  • Effective Apology

  • Mending Fences, Building Bridges and Restoring Trust
  • By: John Kador
  • Narrated by: Dennis Holland
  • Length: 8 hrs and 16 mins
  • 4.3 out of 5 stars (11 ratings)

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Effective Apology

By: John Kador
Narrated by: Dennis Holland
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Publisher's summary

Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions - what Kador calls the Five Rs - of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, 10 apology do's and don'ts, and a quiz to test your Apology Quotient.

The willingness to apologize signals strength, character, and integrity - real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.

©2009 John Kador (P)2009 Audible, Inc.
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Critic reviews

"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master." (Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp.)
" Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words - I'm sorry - to improve our lives and ennoble our world." (Daniel H. Pink, author of A Whole New Mind)

Featured Article: An Apology—A Perfect Tool of Life


At one or many points in our lives we will owe someone an apology, and someone will owe us one as well. Many will get it right, by simply and sincerely saying "I’m sorry." They might even add, "What can I do to make this right?" Unfortunately, some will try but render their apology null and void by saying, "I'm sorry, but..." In an earnest apology, there is no "but." Much has been written on the subject from psychologists to humorists to trusted gatekeepers of etiquette whose engaging listens will guide you to the right apology.

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