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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
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Publisher's summary
Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
What does it take to sell high-end luxury creations to the richest clients in the world?
In Selling Luxury, Robin Lent and Genevieve Tour, with 30 years of combined experience, share their savoir faire. You'll also pick up tips from multimillion-dollar luxury sales professionals who will help you understand the complexities of the universe of luxury. Selling Luxury will show you how a salesperson can acquire sales ambassador status by offering the impeccable service associated with the world's most prestigious brands.
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Salespeople, consultants, managers, executives, entrepreneurs... Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more influential? Maximum Influence unlocks the secrets of the master influencers. Now in an all-new edition, the audiobook combines scientific research with real-world studies, presenting the most authoritative and effective arsenal of persuasion techniques ever.
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Good book
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Good in a Room
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Much Too General to Be Useful
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Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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Excellent extension of The Fred Factor
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A bad strawman pitch on why pitching doesn't work
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Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
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better stuff for free on YouTube from
- By milos Vranic on 08-10-17
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The 25 Sales Skills
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Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
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Great Sales book!!!
- By NN on 02-27-17
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How to Make People Like You in 90 Seconds or Less
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Whether meeting a new client or bumping into a potential mate, you only have a few seconds to make a favorable impression. Is that really possible? Author Nicholas Boothman, a lecturer and licensed master practitioner of neurolinguistic programming, believes yes! He introduces a revolutionary approach to face-to-face communication that will help anyone succeed at making meaningful, and immediate, connections.
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Absolutely Wonderful
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The Like Switch
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The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.
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Very informative , PDF on audible website....
- By Michael Jones on 11-30-15
By: Jack Schafer PhD, and others
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Be a Direct Selling Superstar
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Direct selling is booming. It's no surprise when you consider the benefits of launching a direct selling business: low startup costs, strong earning potential, and a flexible work schedule. Currently an estimated 15.6 million people are involved in direct selling in the US alone - and more than 100 million worldwide.
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Too basic for entrepreneurs
- By Alex Gunsberg on 09-22-15
By: Mary Christensen
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Great content littered with filthy language
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What listeners say about Selling Luxury
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- IamJasmineJaye
- 04-10-23
Great for any business not just luxury
They touched on good points they can be used in pretty much any customer service field not just luxury
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- Briana
- 06-23-23
Helps you drive value
Being in software sales, people often shut down around pricing. This book helped me to reframe my mindset, and sales scripting, so I could instead focus on selling to the value instead of the cost.
I’m Sandler trained & sell like a friend and this book teaches the same effective techniques.
4 stars since book is a bit repetitive by way of the stories since it was often about tangible items like jewelry. I had to listen over weeks to get through it…but that may just be me.
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- Robert I. Sebestyen
- 04-26-21
Great foundation for anyone working in retail sales, or customer service, not only high end...
No book by itself is enough to tell you all you need in our complex word, but this book does address many of the issues facing retail sales professionals and does a great job doing it.
The chapters are succinct, thought provoking, I recommend giving this a read or a listen if you are in any kind of sales or customer service.
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- Bassiony ebrahim
- 02-09-23
Great book
Helpful tips overall for people in the luxury sales business regardless of your product of choice
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- Dr David Heitmann
- 04-06-24
the 90% of what people don't do
these are the basics everyone needs to know. pick them up now and start mak8ng sales
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- Michelle O
- 03-12-24
Focused Too Much On Items & Not Enough On Services
A lot of great information was discussed in Selling Luxury, but I felt it focused too much on selling tangible products and not nearly enough on luxury services.
One example was when it was mentioned Luxury retailers might be competing against a travel agent. As a travel consultant focused on premium and luxury products, I found this to come across as a bit demeaning towards the agent.
Yes, luxury retailers may very well be competing with me for a guest's time, attention, loyalty, and financial investment in my product and service. I offer more than just another item that takes up space and may or may not be a timeless classic or just a fad. I offer my clients the ability to collect unforgettable and unique experiences and memories with family and friends while giving them the personalized attention and luxury service they deserve.
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1 person found this helpful
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- Jelly Bean
- 02-26-24
Crash Course in Luxury Sales
Memorable examples to remember key components of salesmandship. These suggestions definitely work. Will reread when needed.
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- Lee
- 06-30-22
Great book for anyone in retail sales or hospitality
Highly recommend for someone who works in retail or in hospitality. Great points to keep in mind from the customer’s point of view.
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- Raymond Bing
- 01-03-24
I needed this in my life
This is that smart, quick book that reminds you why you serve your public. I will be reviewing and referring to it often. Smart voice and well written.
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- Imani
- 03-30-23
Selling customer services
Need to change this title to selling customer service cause 90% of the topics covered in this book relates to customer service skills.
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