
The Friction Project
How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
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Narrated by:
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Sean Patrick Hopkins
About this listen
This program features a bonus conversation between the authors.
The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says, "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place."
Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”
Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.
Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).
A Macmillan Audio production from St. Martin’s Press.
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Critic reviews
“This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they’ve produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.”—Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife
"Friction—good and bad—is among the most important but least understood elements of an organization. Get it right, and your team will wake up happy to go to work, get it wrong, and you'll make everyone miserable and undermine their ability to scale your vision. Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They’ve distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.”—Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners
"A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure—and success. Full of practical advice, this book will make the world a better place."—Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, author of Sludge
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Story
Ilya Strebulaev has spent the last two decades at Stanford studying VCs’ counterintuitive approaches to decision-making, and the reasons behind the success and failure of corporate innovation efforts. Alex Dang, a senior leader at McKinsey and Amazon, has seen up close the impact VCs’ thinking and mechanisms can have on a business’ success. Together in The Venture Mindset, they present nine distinct principles that can help anyone looking to transform their business and achieve extraordinary results, no matter the industry.
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Basic VC concepts
- By Jethro Pwez on 01-09-25
By: Ilya Strebulaev, and others
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The Right Kind of Wrong
- By: Amy C. Edmondson
- Narrated by: Kathe Mazur
- Length: 11 hrs and 10 mins
- Unabridged
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We used to think of failure as the opposite of success. Now, we’re often torn between two “failure cultures”: one that says to avoid failure at all costs, the other that says fail fast, fail often. The trouble is that both approaches lack the crucial distinctions to help us separate good failure from bad. As a result, we miss the opportunity to fail well. After decades of award-winning research, Amy Edmondson is here to upend our understanding of failure and make it work for us. In Right Kind of Wrong, Edmondson provides the framework to think, discuss, and practice failure wisely.
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Very pop psy
- By Student-prime on 09-28-23
By: Amy C. Edmondson
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The Six Disciplines of Strategic Thinking
- Leading Your Organization into the Future
- By: Michael D. Watkins
- Narrated by: Fred Sanders
- Length: 4 hrs and 21 mins
- Unabridged
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Michael D. Watkins, an expert on leadership transitions and organizational success, returns to the page with a new how-to guide for the modern leader. Here, he presents the six disciplines that separate the great from the good. Developed over the course of his storied career, Watkins’ approach to strategic thinking—"a set of mental disciplines leaders use to recognize potential threats and opportunities, establish priorities, and mobilize themselves and their organizations to envision and enact promising paths forward”.
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Clear concepts
- By Armando Ascencio on 01-05-25
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Subtract
- The Untapped Science of Less
- By: Leidy Klotz
- Narrated by: Leidy Klotz, Robert Petkoff
- Length: 7 hrs and 15 mins
- Unabridged
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We pile on “to-dos” but don’t consider “stop-doings”. We create incentives for good behavior, but don’t get rid of obstacles to it. We collect new-and-improved ideas, but don’t prune the outdated ones. Every day, across challenges big and small, we neglect a basic way to make things better: We don’t subtract. Leidy Klotz’s pioneering research shows why.
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Couldn't wait for it to be over
- By Amazon Customer on 06-09-21
By: Leidy Klotz
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Move Fast and Fix Things
- The Trusted Leader's Guide to Solving Hard Problems
- By: Anne Morriss, Frances Frei
- Narrated by: Frances Frei, Anne Morriss
- Length: 5 hrs and 17 mins
- Unabridged
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Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of wreckage is the price we have to pay for inventing the future. Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed—and that it keeps you from building a great company.
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Mostly Propaganda
- By William A. Ross on 11-06-23
By: Anne Morriss, and others
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Reset
- How to Change What's Not Working
- By: Dan Heath
- Narrated by: Dan Heath
- Length: 6 hrs and 35 mins
- Unabridged
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In Reset, Heath explores a framework for getting unstuck and making the changes that matter. The secret is to find “leverage points”: places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points.
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Accompanying PDF has chapter summaries
- By JOHN B SHRADER on 02-07-25
By: Dan Heath
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Leadership BS
- Fixing Workplaces and Careers One Truth at a Time
- By: Jeffrey Pfeffer
- Narrated by: Mike Chamberlain
- Length: 7 hrs and 51 mins
- Unabridged
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In Leadership BS Jeffrey Pfeffer shines a bright light on the leadership industry, showing why it's failing and how it might be remade. He sets the record straight on the oft-made prescriptions for leaders to be honest, authentic, and modest; tell the truth; build trust; and take care of others. By calling BS on so many of the stories and myths of leadership, he gives people a more scientific look at the evidence and better information to guide their careers.
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Antidote to Bromides from Leadership Gurus
- By Sean Lannan on 09-23-15
By: Jeffrey Pfeffer
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Tribal
- How the Cultural Instincts That Divide Us Can Help Bring Us Together
- By: Michael Morris
- Narrated by: Michael Morris
- Length: 9 hrs
- Unabridged
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Tribalism is our most misunderstood buzzword. We’ve all heard pundits bemoan its rise, and it’s been blamed for everything from political polarization to workplace discrimination. But as acclaimed cultural psychologist and Columbia professor Michael Morris argues, our tribal instincts are humanity’s secret weapon. Ours is the only species that lives in tribes: groups glued together by their distinctive cultures that can grow to a scale far beyond clans and bands. Morris argues that our psychology is wired by evolution in three distinctive ways.
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Well educated, institutionally, but otherwise naive
- By Zirrus on 12-14-24
By: Michael Morris
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7 Rules of Power
- Surprising—but True—Advice on How to Get Things Done and Advance Your Career
- By: Jeffrey Pfeffer
- Narrated by: Zac Aleman
- Length: 6 hrs and 13 mins
- Unabridged
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In 7 Rules of Power, Jeffrey Pfeffer, professor of organizational behavior at the Stanford University Graduate School of Business, provides the insights that have made both his online and on-campus classes incredibly popular—with life-changing results often achieved in 8 or 10 weeks. Rooted firmly in social-science research, Pfeffer’s 7 rules provide a manual for increasing your ability to get things done, including increasing the positive effects of your job performance.
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Great advice and evidence based perspective
- By Camilo Velasquez on 06-22-23
By: Jeffrey Pfeffer
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The Everything War
- Amazon's Ruthless Quest to Own the World and Remake Corporate Power
- By: Dana Mattioli
- Narrated by: Caroline Hewitt, Dana Mattioli
- Length: 14 hrs and 23 mins
- Unabridged
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From veteran Amazon reporter for The Wall Street Journal, The Everything War is the first untold, devastating exposé of Amazon's endless strategic greed, from destroying Main Street to remaking corporate power, in pursuit of total domination, by any means necessary.
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Drops knowledge, reads like a thriller
- By Kitty B. on 05-29-24
By: Dana Mattioli
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Power
- Why Some People Have It—and Others Don't
- By: Jeffrey Pfeffer
- Narrated by: Rick Adamson
- Length: 8 hrs and 4 mins
- Unabridged
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Some people have it, and others don’t. Jeffrey Pfeffer explores why in Power. One of the greatest minds in management theory and author or co-author of thirteen books, including the seminal business-school text Managing With Power, Jeffrey Pfeffer shows listeners how to succeed and wield power in the real world.
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A mediocre book
- By Shayan Fazeli on 02-16-23
By: Jeffrey Pfeffer
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The Skill Code
- How to Save Human Ability in an Age of Intelligent Machines
- By: Matt Beane
- Narrated by: Joe Knezevich
- Length: 6 hrs and 48 mins
- Unabridged
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Think of your most valuable skill, the thing you can reliably do under pressure to deliver results. How did you learn it? Whatever your job–plumber, attorney, teacher, surgeon–decades of research show that you achieved mastery by working with someone who knew more than you did. Formal learning—school and books—gave you conceptual knowledge, but you developed your skill by working with an expert.
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A crucial argument for the years ahead
- By Professional Customer on 08-01-24
By: Matt Beane
Surviving and appreciating bureaucracy. Management in large organizations.
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Classic Bob Sutton
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Subtraction
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Just WOW!
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not clear purpose
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Insightful but a bit too long
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Applicable to everyone not just C Level
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Great read and gives tangible things to do
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Outstanding read!
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Insightful and actionable
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