
The Friction Project
How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
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Narrated by:
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Sean Patrick Hopkins
About this listen
This program features a bonus conversation between the authors.
The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says, "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place."
Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”
Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.
Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).
A Macmillan Audio production from St. Martin’s Press.
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Critic reviews
“This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they’ve produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.”—Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife
"Friction—good and bad—is among the most important but least understood elements of an organization. Get it right, and your team will wake up happy to go to work, get it wrong, and you'll make everyone miserable and undermine their ability to scale your vision. Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They’ve distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.”—Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners
"A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure—and success. Full of practical advice, this book will make the world a better place."—Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, author of Sludge
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- The Untapped Science of Less
- By: Leidy Klotz
- Narrated by: Leidy Klotz, Robert Petkoff
- Length: 7 hrs and 15 mins
- Unabridged
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We pile on “to-dos” but don’t consider “stop-doings”. We create incentives for good behavior, but don’t get rid of obstacles to it. We collect new-and-improved ideas, but don’t prune the outdated ones. Every day, across challenges big and small, we neglect a basic way to make things better: We don’t subtract. Leidy Klotz’s pioneering research shows why.
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Couldn't wait for it to be over
- By Amazon Customer on 06-09-21
By: Leidy Klotz
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Rule Makers, Rule Breakers
- By: Michele Gelfand
- Narrated by: Katherine Fenton
- Length: 8 hrs and 21 mins
- Unabridged
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In Rule Makers, Rule Breakers celebrated cultural psychologist Michele Gelfand takes us on an epic journey through human cultures, offering a startling new view of the world and ourselves. With a mix of brilliantly conceived studies and surprising on-the-ground discoveries, she shows that much of the diversity in the way we think and act derives from a key difference - how tightly or loosely we adhere to social norms.
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A Must Read
- By Dave S. on 10-23-18
By: Michele Gelfand
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7 Rules of Power
- Surprising—but True—Advice on How to Get Things Done and Advance Your Career
- By: Jeffrey Pfeffer
- Narrated by: Zac Aleman
- Length: 6 hrs and 13 mins
- Unabridged
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In 7 Rules of Power, Jeffrey Pfeffer, professor of organizational behavior at the Stanford University Graduate School of Business, provides the insights that have made both his online and on-campus classes incredibly popular—with life-changing results often achieved in 8 or 10 weeks. Rooted firmly in social-science research, Pfeffer’s 7 rules provide a manual for increasing your ability to get things done, including increasing the positive effects of your job performance.
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Great advice and evidence based perspective
- By Camilo Velasquez on 06-22-23
By: Jeffrey Pfeffer
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The Systems Leader
- Mastering the Cross-Pressures That Make or Break Today's Companies
- By: Robert E. Siegel
- Narrated by: Joshua Kachnycz
- Length: 7 hrs and 21 mins
- Unabridged
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Since the start of this century, businesses have confronted a series of extreme and constant disruptions, including technological upheavals, a pandemic, and a global financial crisis. As a result, today’s leaders, from startup founders to the managers of global giants, face unprecedented pressures from their bosses, investors, customers, peers, suppliers, and employees. For many, it’s a recipe for disaster. Part of the problem is that these challenges, while acutely felt, are rarely articulated in a way that makes them graspable and actionable.
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Outdid your last book
- By Ravinder P Singh on 06-04-25
By: Robert E. Siegel
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Leadership BS
- Fixing Workplaces and Careers One Truth at a Time
- By: Jeffrey Pfeffer
- Narrated by: Mike Chamberlain
- Length: 7 hrs and 51 mins
- Unabridged
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In Leadership BS Jeffrey Pfeffer shines a bright light on the leadership industry, showing why it's failing and how it might be remade. He sets the record straight on the oft-made prescriptions for leaders to be honest, authentic, and modest; tell the truth; build trust; and take care of others. By calling BS on so many of the stories and myths of leadership, he gives people a more scientific look at the evidence and better information to guide their careers.
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Antidote to Bromides from Leadership Gurus
- By Sean Lannan on 09-23-15
By: Jeffrey Pfeffer
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Third Millennium Thinking
- Creating Sense in a World of Nonsense
- By: Saul Perlmutter PhD, Robert MacCoun PhD, John Campbell PhD
- Narrated by: Joe Paulino
- Length: 11 hrs and 10 mins
- Unabridged
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Based on a wildly popular UC Berkeley course, a primer on how to think critically, make sound decisions, and solve problems—individually and collectively—using scientists’ tricks of the trade.
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Hope
- By nnnnnnnn on 01-08-25
By: Saul Perlmutter PhD, and others
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Lead and Disrupt
- How to Solve the Innovator's Dilemma
- By: Charles A. O'Reilly III, Michael L. Tushman
- Narrated by: James Foster
- Length: 8 hrs and 36 mins
- Unabridged
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In the past few years, a number of well-known firms have failed; think of Blockbuster, Kodak, or RadioShack. When we hear about their demise, it often seems inevitable - a natural part of "creative destruction." But closer examination reveals a disturbing truth: Companies large and small are shuttering more quickly than ever. What does it take to buck this trend? The simple answer is: ambidexterity. Firms must remain competitive in their core markets, while also winning in new domains.
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Very very inspirational to me.
- By Fábio on 06-12-17
By: Charles A. O'Reilly III, and others
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The Venture Mindset
- How to Make Smarter Bets and Achieve Extraordinary Growth
- By: Ilya Strebulaev, Alex Dang
- Narrated by: Will Damron
- Length: 10 hrs and 8 mins
- Unabridged
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Ilya Strebulaev has spent the last two decades at Stanford studying VCs’ counterintuitive approaches to decision-making, and the reasons behind the success and failure of corporate innovation efforts. Alex Dang, a senior leader at McKinsey and Amazon, has seen up close the impact VCs’ thinking and mechanisms can have on a business’ success. Together in The Venture Mindset, they present nine distinct principles that can help anyone looking to transform their business and achieve extraordinary results, no matter the industry.
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Basic VC concepts
- By Jethro Pwez on 01-09-25
By: Ilya Strebulaev, and others
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The War Below
- Lithium, Copper, and the Global Battle to Power Our Lives
- By: Ernest Scheyder
- Narrated by: Matt Godfrey
- Length: 12 hrs and 8 mins
- Unabridged
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The War Below reveals the explosive brawl among industry titans, conservationists, community groups, policymakers, and many others over whether the habitats of rare plants, sensitive ecosystems, Indigenous holy sites, and other places should be dug up for their riches.
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Misses its chance at greatness
- By B L on 09-16-24
By: Ernest Scheyder
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Making Numbers Count
- The Art and Science of Communicating Numbers
- By: Chip Heath, Karla Starr
- Narrated by: Kathe Mazur
- Length: 4 hrs and 35 mins
- Unabridged
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A clear, practical, first-of-its-kind guide to communicating and understanding numbers and data - from best-selling business author Chip Heath.
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Not his best work, choose another title
- By Michael Harrison on 01-25-22
By: Chip Heath, and others
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Dying for a Paycheck
- How Modern Management Harms Employee Health and Company Performance and What We Can Do About It
- By: Jeffrey Pfeffer
- Narrated by: Pat Grimes
- Length: 7 hrs and 28 mins
- Unabridged
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You don't have to do a dangerous job to endure a health-destroying, possibly life-threatening workplace. Just ask the manager in a senior finance role whose immense workload required frequent all-nighters, leading to alcohol and drug addiction. Or the dedicated news media producer whose commitment to getting the story resulted in a 60-pound weight gain thanks to having no down time to eat properly or exercise. These individuals are not exceptions. Every industry is filled with them, and the costs, to both employees and their companies, is enormous.
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Academic yet compelling
- By Lexie on 01-17-19
By: Jeffrey Pfeffer
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Ping
- The Secrets of Successful Virtual Communication
- By: Andrew Brodsky
- Narrated by: Sean Patrick Hopkins
- Length: 8 hrs and 39 mins
- Unabridged
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Award-winning professor, management consultant, and virtual communications expert Andrew Brodsky is here to tell you that, yes, that meeting could have been an email. And that email? Maybe it should have been a voice note (really!). And your camera—it’s okay to turn it off; sometimes it’s even better. If you’re crushed under the weight of your inbox or exhausted from back-to-back-to-back video calls, then Ping is here to help workers at all levels and of all stripes—remote, hybrid, and in person—who use communication technologies as part of their jobs.
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Relevant
- By DerekD on 04-11-25
By: Andrew Brodsky
Surviving and appreciating bureaucracy. Management in large organizations.
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Classic Bob Sutton
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the balance of good leaders
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Subtraction
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Just WOW!
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not clear purpose
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Insightful but a bit too long
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Applicable to everyone not just C Level
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Great read and gives tangible things to do
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Outstanding read!
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