Conversational Intelligence
How Great Leaders Build Trust & Get Extraordinary Results
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Narrated by:
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Karen Saltus
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By:
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Judith E. Glaser
About this listen
The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.
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In the Age of the Customer, sales effectiveness depends mightily on the buyer experience. Despite nearly universal agreement on the need for creating value in every step of the buyer’s journey, sellers continue to struggle with how to create that value and connect meaningfully with buyers. New research bridges the gap and reveals the behavioral blueprint for sellers that makes buyers more likely to meet with them - and more likely to buy from them.
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Sales leadership 101
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It's a good dose of reality, but not enough...
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The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
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Effective Approach to EQ Sales Mastery
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In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
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Great insight! Be Real With Yourself & Others.
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Unlistenable, due to constant wet lip smacking
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What listeners say about Conversational Intelligence
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Jaimie Bell
- 10-04-19
It was OK for me, but I can see the value!
I enjoyed the listen and a few of the messages made an impact on me but overall, I just didn't get much from this book. With that being said, I do think for folks who struggle with communication or feel that their messaging is never received quite as he/she intended this would be an excellent read and valuable insight would be gained.
I read this as it was a book referenced at a leadership summit I attended not so much because I felt my communication skills were lacking so for me, the return on investment was minimal.
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- MrsSmith
- 01-10-21
Great insights, but noticeable differences
I bought the audible first, but due to the multiple illustrations I thought it good to also get the hard copy. Towards the end of the book I listened with the book open and noticed a number of instances where the audio and text were not consistent. The epilogue was significantly shorter as well. I don’t think the differences are not too significant, but worth noting when deciding between hard copy and audible.
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- Boris K
- 12-11-17
Some good points behind the words
Would you try another book from Judith E. Glaser and/or Karen Saltus?
No
Would you recommend Conversational Intelligence to your friends? Why or why not?
Maybe a summary of the book
How did the narrator detract from the book?
Yes, the narrator's tonal quality was difficult to listen to while driving, the words did not come across clearly.
If this book were a movie would you go see it?
No
Any additional comments?
This book had some critical skills and points for humanity but it was couched within so much psycho-babble and pseudo-science that it made if difficult to listen to. The author uses the term Conversational Intelligence almost every 2nd or 3rd sentence as well as "pre-frontal cortex," "amygdala," and "functional magnetic resonance imaging (F-MRI)." I'm sure her findings have some basis within science, but it feels as if the reader/listener is beaten over the head with these words to show you she is not making it up. I think all of her findings are valid and have some very useful take-aways, but it is very difficult to sort through all the extra words and find those nuggets, especially in the listening format.
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10 people found this helpful
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- Amazon Customer
- 09-27-21
Missing accompanying PDFs
This book is amazing but the accompanying PDFs stop at image 11-2 when the audio refers to image 11-3 and more.
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- G. L. Snead
- 02-07-19
Worthy of Listening, Studying and Sharing
This is one of the most important books I have read in a long time. While it is a critical read or listen for those who value exceptional leadership, it would benefit anyone who values people and relationships. It’s emotional intelligence focused intently on the science behind our interactions. It’s a skill that could change our world.
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- Seth L Weiner
- 01-09-23
Great read
This book gives you great tips on how to be a great leader in conversations. I feel like I can apply this to my personal and professional life. I wish someone had told me about this book sooner!
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1 person found this helpful
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- P. Benson
- 02-22-17
Great content...but it's read by a computer.
What didn’t you like about Karen Saltus’s performance?
I'm sorry Karen, but this recording sounds like it was produced by a computer. I couldn't last even 5 minutes before I had to shut it off. I decided to read the book instead. Just a dreadful experience listening to this recording of otherwise great content.
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- Ezra
- 06-01-15
Great read
Strong concepts good development and good point of reference. The author does a great job of production and understanding of her concerts are and how to drive in society
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1 person found this helpful
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- Mrs. Linda
- 02-20-22
Excellent Communication Training Guide
This is a fabulous description of how Conversational Intelligence works and techniques for improving communication skills.
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1 person found this helpful
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- Penelope Gardner
- 03-19-18
Turning Learning into Action
Listen Learn Lead CiQ putting these skills to use one conversation at a time. #BetterAngels Just do it!
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