Customer Service

Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....

No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.....

What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what OpenAI CEO Sam Altman told authors Adam Brotman and Andy Sack when he met them.

Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

The best financial advisors are well equipped to succeed regardless of market conditions....

Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine....

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....

In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....

Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....

Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....

Broken Windows, Broken Business reveals a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition....

At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives....

Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

Can you tell the difference between chatting with a human or chatting with a robot? I will bet you can’t. Artificial Intelligence Chatbots have surpassed the Turing Test and are interfacing with us every day. Did you know more people will chat with a bot nearly 1,000 more often than use your Contact form? Did you know how a chatbot can identify your prospects by psychological profiles and give them what they need to close the sale? Are you aware that chatbots can help you find errors in your website, making your website 100 more “sticky”, and answer your prospects' questions that ...

Public Relations for Dummies helps you understand the mechanics of PR and gives you all the tools you need to succeed. This friendly guide gives you practical insights on using the many components of PR to create successful campaigns. You'll learn how to assemble a PR plan, create a budget, develop winning ideas, cultivate media contacts, create pitches, leverage social media and podcasts, secure public speaking engagements, and beyond.

Developing unwavering confidence and a magnetic personality can transform your career, relationships, and self-image. Yet even the most capable people battle self-doubt or struggle to share ideas effectively. If you’ve ever felt invisible in a crowd or longed to take command of a room, Small Talk [5-in-1]: 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation is your roadmap to standing out and succeeding.

"Staying On Track" is a practical guide on how to grow your business. It provides real-world examples of how the author’s company went from one office and eighteen people to a global operation with staff in six countries and thirty-four US states. Frank Marini shows the true definition of customer focus in all aspects and departments of a company in this pragmatic explanation of how he guided Railbookers Group, where he serves as president and CEO, through a rapid period of growth and achievement.

Big Day Wisdom is a high-energy, motivational playbook for life, leadership, and sales, written in Eric Bam’s unmistakably bold, honest, and heart-forward voice. Each chapter serves as a powerful reminder that personal growth, success, and fulfillment are not found in massive, one-time actions—but in showing up consistently, giving generously, and leading with purpose every day.